Holiday Inn Prague Congress Centre4.0 out of 5.0
Recent guest reviews
Continuing our European tour as we have used Holiday Inn's extensively over the years, I booked two rooms for two nights at the Holiday Inn Congress - knowing full well it was out of the city centre which afford us a little more 'peace' than in the middle of the city centre. Arrival started alarm bells, literally hundreds of individuals in the foyer all waiting to be checked in - majority were Chinese on a tour - got talking to some of them who were so excited about being in Prague - one chap had a plastic bag full of passports trying to book them all in! The front desk was overwhelmed and when we finally got to the front of the queue I'm afraid the staff were a little 'fraught'. Checking in was easy (I had pre-booked with my membership number) and our rooms had already been allocated. I cannot fault the rooms, they were big, clean and very, very comfortable. What really, really annoyed me was that when I booked in the front desks 'swiped' a considerable amount of money from my bank card (almost twice the amount I owed the hotel for the rooms) - leaving me almost pot-less for the visit - when I queried this, I was informed it was 'company policy', indeed what they do is 'automatically' open an 'account' for you so you can spend your own money on anything in the hotel!! Indeed when I asked for the money to be refunded I was told it would take 3 - 7 days for it to appear back in my account - we were only there two nights! I asked to speak to the manager who on two occasions was 'too busy'. Now, being two middle aged couples travelling Europe - we managed to cope with this, however if I had come to Prague on a specific budget and the hotel had done this it would have ended the holiday there and then! - Still await a formal reply from the hotel - I sent a written complaint - but of course nothing of any form of apology has been received. Disappointed. Would loved to have spent more time commenting on the rooms and the lovely breakfast, but it would be undeserved with the appalling service we received.
We spent three nights here prior to joining a river cruise. A good 40 minute walk to the centre but handy for Metro access and only 3 stops to main attractions. Comfortable rooms with good shower facilities. Great choice of breakfast, English or continental. I would recommend drinking at the small Yam Yam bar and eatery near the station as food and drink in the hotel is about twice the price. Otherwise a good choice of hotel with good reception and services.
We stayed for 3 nights and had 2 rooms. What can I say except that, in brief, a wonderful stay. Maybe it was because we were platinum or maybe it was because we wrote ahead of time to request a quiet room, but the stay was great. (We had a small issue with our points posting afterwards, but I'm sure it will resolve itself.) This hotel is convenient to the Metro (but not the trams!) and good for people who are driving and want to leave their car somewhere and just explore by foot. The breakfast was great, and the room was quiet and comfortable. What more do you want? A special thank you to Filip, who was the front desk clerk who checked us in: extremely courteous and helpful!
Comfortable hotel, metro 200 meters away, 3 stops from main train station. Reception staff very helpful and friendly especially Paulina and Jon. Executive room and bed very comfortable except for the huge pillows which makes sleep slightly difficult. Very good breakfast worth the price. Had some issues with the A/C in the room but it was soon fixed. 3 restaurants in close to hotel for some variety. Overall, a nice stay, I gave it a 4 out of 5 due to the above issues.
I stay at a lot of Holiday Inn' s and have found that they are consistently above average in the quality and service. I cannot say the same about this one. If there is one thing that sends me over the edge, it is being overcharged. This hotel did this to me on two occasions. I was In a bit if a hurry when I checked out so I did not have a lot of time to argue. I addressed the issue via email the next day and was told to go take a long walk on a short pier. Stay someplace else unless you like getting nickel and dimed by a fleecing hotel.
Excellent customer service at this location, perhaps the best we've ever had at any IHG location. Rooms are nicely appointed with lots of minor amenities and the beds were of good quality. While not quite near the city center it was an easy 3 minute uber in to the main sights.
It is fairly hotel, good but not perfect, with ok location, service is ok, and the room is normal, clean and not luxury. I did not find nothing bad, but not impressive as well.The only thing good is the room is quite ok to compare with other same level hotel.
Front desk staff appeared not happy to their job, that customers had to follow their instruction, in particular the one called Phillip. Arrived hotel just after 12.20, not able check in, must waited until 2 pm as stated per booking. However, some customers managed to get their room as soon as they walked in. At 2 pm, only some rooms were available to our group. Raised question why Holiday Inn was not able to provide room after 2 pm, and demanded to talk to front desk manager. After 10 or minutes, finally managed to get our rooms. But the front desk manager NEVER showed up! Room was OK, but appeared old. Conclusion, THIS HOTEL IS UNDER SOCIALIST STYLE MANAGEMENT, DO NOT EXPECT THE TRADITIONAL HOLIDAY INN'S WESTERN HOSPITALITY & HELPFUL SERVICE.
We had used Yelp to locate a restaurant for dinner. The restaurant was closed. It was late and we stopped decided to have dinner at the hotel. It was one of the best meals we have had in a long time and our best while in Europe. Who would have thought that a Holiday Inn would have such an excellent meal. It was a pleasant way to end a low day.
We stayed for two nights at the Holiday Inn Congress Centre and are very impressed. Spacious, clean and modern rooms with coffee / tea facilities. Breakfast was very good and staff are friendly and helpful.
- Walking distance to Vysehrad Castle and Prague Congress Centre
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 24-hour fitness center
Located in Podoli, Holiday Inn Prague Congress Centre is adjacent to Prague Congress Centre and within a 10-minute walk of other popular attractions like Vysehrad Castle. This 254-room, 4-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. In the historical district, it's also near Old Town Square and Prague Castle.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.
All of Holiday Inn Prague Congress Centre's 254 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and safes. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. In-room massages are available, and other amenities include phones and desks.
Holiday Inn Prague Congress Centre features a 24-hour fitness center, free WiFi in public areas, and 5 meeting rooms. Self parking is offered for CZK 500 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a terrace, and laundry facilities.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 714 reviews