Pullman Port Douglas Sea Temple Resort and Spa5.0 out of 5.0
Recent guest reviews
My husband and I stayed for 1 night using our complimentary Accorplus membership card, paying just $70.We arrived an hour early for check in and unfortunately was met by Jacky on reception.She appeared confident and said she would process our details but the penthouse wouldn't be ready until 3pm.We returned at 3pm and was greeted by one of Jackys colleague.During this time prompted by my husband,i had checked our email and had realised that Jacky had overcharged us by over $57.Her colleague was then faced with trying to return my money, the request of which was originally met by "we will process this tomorrow and you will get the money within 3-5 days"...my husband protested and after an attempt by both Jacky who was hearing about her mistake in the background and her colleague I finally just said please just give me the cash which after multiple discussions with management happened.Then Jacky having said that the room would be ready at 3pm rang someone to check our room 286 was ready. Having parked the car and walked up we then found a sign on the door saying do not enter ozone machine was in operation. I went back down to reception and there was no Jacky or her colleague to be seen, but the lovely Gabriella who was the first person to even apologise which like i said to her, was nice but she shouldn't have to mop up after her colleagues.She issued another room and was also having to deal with another guest who had been dealt with my incompetent Jacky. Once in room 281 we loved our stay. We were pleased we had a car as there was no complimentary bus into the main area of town.We couldn't access the pool directly though we were blown away by the rooftop spa.We chose to not use the wifi as we knew it would be costly but i have only just found out now whilst writing this that being an Accorplus member this should have been complimentary. Once again, something that should have been part of the check in process by Jacky. I loved the hotel(though a little poorly signed posted)but I think someone with such good people skills like Gabriella shouldn't have to carry someone like Jacky who needs more training before being put on front desk. Shout out to Matt the barman from Uruguay who was great.
Disappointing stay at the Pullman. Afflicted the cardinal sins of some Australian hotels that drive Australian visitors back to Asia. 1. No free WiFi- $12 for two hours 2. $5 for barista coffee at breakfast otherwise you have to use the environmentally destructive pod system. Even so barista coffee was mostly poor 3. 10 minutes from town and no free shuttle Food- dry skewers, rock hard poached eggs, not a piece of crispy bacon in sight, messy yogurt bar, terrible bread, sad salads with leaf and a couple of pieces of tomatoe. Fish at group dinner was raw in the middle. Pool area- every morning dirty glasses from night before still around pool bar. I watched one glass sit on the wall of one path for 3 days. Old elastoplast bobbing on pool edge for two days. I suggest sending a staff member around resort early in the morning to clear residual glasses and check pool edge. Pool is good and blow ups enjoyable for children. Rooms are well appointed, linen and towels crisp and clean.
Unfortunately, there was plenty of mould in our villa, which was not only smelly but also represented a serious health risk. When we spoke to our cleaner about this, we were told that “this is normal”. Couple this with the fact that the walls are paper thin and you can hear EVERYTHING that goes on, not just in your villa, but all of the surrounding villas - and it makes for a very underwhelming experience. Also, the Wi-Fi and the gym are a complete joke for a property of this size but at least the staff are friendly and helpful.
Stayed here for 8 nights in a spa room. The facilities are fantastic, all of the staff are very helpful and polite, the rooms are modern and very clean (cleaned daily), the pool is amazing - its huge and loops around the bar/sunbed area so you never feel crowded, plenty of sunbeds and space to relax, there is a local shuttle (SR transport) that picks up and drops off from the hotel so its very easy to get to the restaurants & shops, buffet breakfast at Aluco is great, and highly recommend booking a treatment at the spa.. we can't fault this hotel and will definitely be back!! One of the best hotels we've ever stayed at - 5 stars.
The rooms vary in style and size; some smaller, some large with full kitchens, laundry, and barbecues. Rooms could use upgrades. Pool was a bit dirty. Staff at the hotel restaurant was not engaged, the food was not very good, and the staff did not keep the food trays filled. Services is slow. Front desk staff did not seem interested. The spa was not staffed.internet spotty and slow. Possible that the maintenance issues were because this is a time share resort.
This hotel needs a chef big time. Every meal so far has been so so poor. It’s like there is no chef and who ever is free does the cooking. An hour and a half for room service last night and the excuse was “the kitchen had a mixup with the kitchen!” 🤔 there is no breakfast room service! In this day and age that should be guaranteed. With two small babies it’s not easy to get out of the room to grab breakfast. Maintenance has been forgotten here, broken tiles around the pool, green slime growing around the pool at our room! The pool gate doesn’t always close on its own which is a major safety hazard for small children. General house keeping is very very poor. I had a bad experience with gastro on my last visit and this one isn’t much better! We won’t be back to the sea temple any time soon ! To finish on a positive note the front of house staff are good and friendly, they went out of their way to help with blocking out the light in the babies room, which is a big deal to me.
Huge wow factor when checking in. Wide, breezy open reception area which was tastefully decorated. The rough driveway entry added to the disconnect from the surrounding suburb to sometime exotic. Ample temporary parking out the front. Check in was swift and received a lot of information about almost everything. Received a room upgrade to a 2 bedroom villa/apartment which thankfully had lift access. Parking was at random (and free) - either in a vacant garage or one of the many visitor spots. A larger vehicle like a big 4 wheel drive may have found parking a challenge. The villa's fully catered kitchen was larger than my own with quality appliances and plenty of cleaning accessories. Bedrooms were not huge my any means but still manoeuvrable. The ensuite had double vanity basins but little room around them to place personal items, a very large spa bath and separate show and toilet. Lots of hanging space in the robes. The lounging areas inside and out were spacious and enticed lounging. The roof top entertainment area which included a hot tub and BBQ was a great place to relax in the early evening whilst watching the local bird life go through their nightly routine. Finding the resort in the dark was challenging without a navigation device although it is well signposted as I discovered the next day. The resort pool is huge and entices 'laziness'. Breakfast was buffet with cooked eggs to order. Catered for a diverse range of diets. The bar offered mocktails which could be sipped whilst pool gazing. Only booked for 4 night when it should have been around 6-7 so I could have sampled the day spa menu. Couldn't fault the resort and the staff. The resort however is some distance from the CBD of Port Douglas and hence a need for some form of transport.
I am not sure where to start with this hotel. First, on a positive note, the front desk staff was nice and helpful. But the positives stop there. Our room looked dated and beaten up. Bedside lamps were falling apart. Cleaning left much to be desired with mould growing in the bathroom and dust all over the bedside lamps. We were visited by large roaches which apparently is normal in this climate but still disgusting. Food was definitely well below par. Room service was plain disgusting with chicken nuggets that looked burnt and refried several times. Breakfast was also bad with soggy hash browns and watery scrambled eggs. Please note the beach is nearby but full of large jellyfish from November to May so no swimming allowed. Overall we had paid top dollars for this place and this was the poorest value for money in our entire trip. The hotel needs a full refurbishment and a new chef for sure.
This is an absolutely beautiful hotel with very friendly and helpful staff. The pool is amazing! It wraps around the whole resort. We stayed at a self-catering unit and the only issue there is that the unit did not get serviced so that's something to check properly before you book a self-catering unit. The nice part about those units is you can cook your own food so it's a bit more suitable for a longer stay. We were there for a week so it suited us just fine. Plan to swim every day in that pool!
We had a 2brm apartment and it was the best. Room was always serviced each day with fresh pool towels and a diffuser to add a little touch. Beds were comfortable, couch on patio was the place to be and I never wanted to get out of the shower. Pool was at a good temperature and we always got a pool lounge. Breakfast each morning was never disappointing with poached, fried, omelettes, scrambled eggs and everything you would want to have. Though you were out of town we had a car and it was a 5 minute car ride into town there is a shuttle if you don’t have a car. Would recommend the Sea Temple to anyone staying in Port Douglas.
- Free parking
- Onsite dining
- Outdoor pool
Pullman Port Douglas Sea Temple Resort and Spa places you within a short walk of Four Mile Beach Park and within a mile (2 km) of Wildlife Habitat. This 5-star apartment has 112 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool. Four Mile Beach is also nearby.
This apartment is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Pullman Port Douglas Sea Temple Resort and Spa's 112 air-conditioned apartments provide patios, minibars, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include free newspapers, ceiling fans, and safes.
Pullman Port Douglas Sea Temple Resort and Spa features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for AUD 45.00 per person one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury apartment include a 24-hour fitness center, a spa tub, and WiFi in public areas.
Reviews from Trip Advisor
83.0% of guests recommend this hotelTotal of 1851 reviews