(1) Air condition did not work properly as is would shut off at times and was hard to restart. Had to call front desk several times of issues. (2) TV remote did not work properly. (3) Ran out of toilet paper during the night. (4)The free breakfast items were extremely minimal. Any other items, ordered not on menu (eggs, toast, orange juice and coffee) was a $15.00 charge. (5) No Jamaican Blue Mountain coffee served. I mean c'mon, why am I drinking Colombian Coffee in Jamaica? (6) Bed was uncomfortable.(7) No telephone in room. Therefore, I had to use my personal cell phone to contact the front desk, so I would not have to walk down the hill in the dark at night to report any issues. I booked two rooms (The St. Julian and the Orange Rooms). We were notified of a room change when we checked in. Apparently, there was work been done on the Orange Room, so a change had to be made to the Plantain Room. However, this room did not provide a great view as the room originally booked.
First off the staff was great. I got pick up by Philip who was very nice and helpful he advised me to pick up some snacks for the room which was very helpful. I also ended up getting a tour guide by the name of thailer hill very nice person gave me a full tour of the area as well as going into Kingston for a small tour and the Bob Marley museum lean a lot about the history overall I had a wonderful experience I will definitely return
Tropical Lagoon Resort places you next to Blue Lagoon and within 2 miles (3 km) of Winnifred Beach. This 14-room, 3-star hotel has 2 outdoor pools along with a private beach and a restaurant.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 8:30 AM to 10:00 AM.
All 14 soundproofed rooms provide balconies or patios, full-sized refrigerators/freezers, and microwaves. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free bottled water, and ceiling fans are also standard.
Guests of Tropical Lagoon Resort have access to a private beach, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 150 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this beach hotel include free WiFi in public areas, a terrace, and laundry facilities.
(1) Air condition did not work properly as is would shut off at times and was hard to restart. Had to call front desk several times of issues. (2) TV remote did not work properly. (3) Ran out of toilet paper during the night. (4)The free breakfast items were extremely minimal. Any other items, ordered not on menu (eggs, toast, orange juice and coffee) was a $15.00 charge. (5) No Jamaican Blue Mountain coffee served. I mean c'mon, why am I drinking Colombian Coffee in Jamaica? (6) Bed was uncomfortable.(7) No telephone in room. Therefore, I had to use my personal cell phone to contact the front desk, so I would not have to walk down the hill in the dark at night to report any issues. I booked two rooms (The St. Julian and the Orange Rooms). We were notified of a room change when we checked in. Apparently, there was work been done on the Orange Room, so a change had to be made to the Plantain Room. However, this room did not provide a great view as the room originally booked.
First off the staff was great. I got pick up by Philip who was very nice and helpful he advised me to pick up some snacks for the room which was very helpful. I also ended up getting a tour guide by the name of thailer hill very nice person gave me a full tour of the area as well as going into Kingston for a small tour and the Bob Marley museum lean a lot about the history overall I had a wonderful experience I will definitely return
Hello Lisa, Thank you for your review. We are happy that you enjoyed your stay. Please come again when you can. Regards, The TLR family
Thank you for your review and for choosing Tropical Lagoon Resort, as we continue to work on the issues you care about. Please come again when you can. Best, TLR Family