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Illusion Boutique Hotel

3.5 star property

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Photo gallery for Illusion Boutique Hotel

Single Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout drapes, free WiFi
Comfort Room | View from room
Exterior
Interior
Interior detail

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, blackout drapes, free WiFi

Quadruple Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room | Minibar, in-room safe, blackout drapes, free WiFi

Junior Room

9.0 out of 10
Wonderful
(6 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout drapes, free WiFi

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)
  • Partial ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room | Minibar, in-room safe, blackout drapes, free WiFi

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout drapes, free WiFi

Standard Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Illusion Boutique Hotel is within a 5-minute walk of Central Square and within 15 minutes of other popular attractions like Quinta Alegría Shopping Mall. This 3.5-star hotel welcomes guests with 47 rooms and conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 5 min walk - 0.3 miles
  • Quinta Alegría Shopping Mall - 6 min walk - 0.4 miles
  • Mamitas Beach - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Mi Jardin Secreto - ‬2 min walk
  • ‪Restaurante Tropical - ‬1 min walk

About this property

Illusion Boutique Hotel

At Illusion Boutique Hotel , guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this boutique hotel include a library and a terrace.
Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, safes, and phones.
Recreational amenities at the hotel include an outdoor pool.

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Exterior
Beach House Hotel
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  • Air conditioning
  • Housekeeping
  • 24/7 front desk
7.8 out of 10, Good, 512 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (30 inches high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This property doesn't allow children 5 and younger (only guests older than 5 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
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Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
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Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
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Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Is a free cancellation option available at Illusion Boutique Hotel ?

Illusion Boutique Hotel offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

What is there to do close to Illusion Boutique Hotel ?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Is there parking available at Illusion Boutique Hotel ?

No, there isn't parking available at the hotel.

Does Illusion Boutique Hotel include a casino on the premises?

No, Illusion Boutique Hotel doesn't have a casino.

Is there an indoor pool at Illusion Boutique Hotel ?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Illusion Boutique Hotel good for couples?

Amenities that appeal to couples at this boutique hotel include a minibar and a rainfall showerhead in each guestroom with some featuring ocean views.

Does Illusion Boutique Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Illusion Boutique Hotel have a restaurant that serves breakfast?

Illusion Boutique Hotel offers free continental breakfast each morning though there is no restaurant.

Does Illusion Boutique Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Illusion Boutique Hotel .

Are there connecting rooms at Illusion Boutique Hotel ?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Illusion Boutique Hotel ?

The closest major airport to Illusion Boutique Hotel is Cozumel Intl. Airport (CZM), which is 22.1 mi away (256 minutes by car).

Are there rooms with balconies at Illusion Boutique Hotel ?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.

Illusion Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 309 out of 851 reviews
Rating 8 - Good. 274 out of 851 reviews
Rating 6 - Okay. 114 out of 851 reviews
Rating 4 - Poor. 66 out of 851 reviews
Rating 2 - Terrible. 88 out of 851 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Miguel

Traveled with partner, Traveled with family
The air conditioning unit was not working properly, and the sheets were not in good condition
Stayed 1 night in Dec 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Close to 5th ave.
Stayed 1 night in Dec 2025

10/10 Excellent

MONICA

Stayed 2 nights in Dec 2025

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Bien, solo que la realidad nada que ver con las fotos de publicidad. Especial mente en la piscina.
Stayed 4 nights in Oct 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service
Booked my room on Expedia. Showed up and they told me that room wasn’t available. Told me my only option was to stay at their other hotel 4 blocks away. My booking was non refundable, so off I went. Other hotel was fine, but I won’t stay here again. There’s other options. I stay here every month and feel like I was treated poorly.
Stayed 2 nights in Oct 2025

6/10 Okay

tyonna

Traveled with partner
Liked: Cleanliness, staff & service
I liked the area but the noise in the front was abit hard to sleep. Im happy with where they put us after. Also, beds are abit hard and pillows were too big for my neck. The service was good and loved the ac. I loved that it was walking distance to alot of things.
Stayed 5 nights in Sep 2025

10/10 Excellent

Gabriel

Liked: Staff & service, amenities, property conditions & facilities
Perfecto
Stayed 2 nights in Sep 2025

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service
Lo mejor de el hotel los dos recepcionistas Samuel y Nicoles ellos muy atentos y rápidos. La piscina es no aceptable llegamos sábado y recién se limpió miércoles cuando entramos en ella es tan pequeña que nos llegó el agua a la rodilla. Muy limpia los cuartos y amplios
Cuarto en el último piso. Pero había una pasillo y tocaba cerrar las ventanas para que la gente no viera hacia adentro
Stayed 8 nights in Aug 2025

2/10 Terrible

Hortencia

Stayed 3 nights in Aug 2025

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches were all over the room and the staff would try to extort you for more money when you leave creating issues that had already existed and trying to charge for it. I do not recommend this place.
Stayed 8 nights in Jun 2025

10/10 Excellent

Hemantkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price and friendly staff (Sam & Candela) for the price they offer! My room had the best new shower head installed, property is under new management so they are going through small curves here and there learning and improving
Stayed 2 nights in Aug 2025

10/10 Excellent

Samed

Stayed 2 nights in Jul 2025

10/10 Excellent

Reynaldo

Liked: Room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Alejandro

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Es la segunda vez que me hospedo ahí, las camas no son tan cómodas como las recordaba, sin embargo las cama pequeñas si lo son. Pero en general todo bien
Stayed 3 nights in May 2025

4/10 Poor

Hector Alonso Uribe

Traveled with partner
Disliked: Amenities, property conditions & facilities
Water was nastie in shower and sink, dirty pool
Stayed 10 nights in Apr 2025

2/10 Terrible

Carina

Disliked: Cleanliness, property conditions & facilities
So many bad things
Stayed 3 nights in Apr 2025

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The way this hotel is advertised on Expedia is truly an "Illusion". The hotel is a construction zone in progress. Banging noise in morning and during the day. The rooms are run down and smell of mold. Towels are old and discolored. Hot water for showers only gets luke warm. The pool is located on what looks like an abandoned roof top. Elevator is broken. I understand you get what you pay for but please at least be forthcoming about what we can expect before reserving a room. It's also insulting that the hotel charges $5 for each additional hour for late checkout.
Stayed 2 nights in Mar 2025

6/10 Okay

Eduardo F Ugalde

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property didn't have what they offered. No safe in the room. Balcony door lock broken. Front door didn't lock properly. The room had a strong smell of mold and bug spray. Elevator out of order. We felt cheated. We went back to the front desk to express our concerns. First they said they will tranfer us to another room the next day. But after insisting of the lack of what we got promised. We were offered a room on their other property. We took it, and our experience totally chamged. The room on the other property was closer to what we asked for. Everything went well after that
Stayed 4 nights in Feb 2025

10/10 Excellent

Randy

Stayed 11 nights in Feb 2025

10/10 Excellent

Gerard

Liked: Property conditions & facilities
Stayed 21 nights in Jan 2025

8/10 Good

Jamie

Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room!
Stayed 8 nights in Feb 2025

2/10 Terrible

Zaki

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing that I liked, extremely disappointed with this property and the staff that running the place, lack of communication since no one spoke English, rudeness and disrespect! All they do is set behind the counter eating and drinking Meta an Argentinian drink, elevator broken, hand doors and balcony doors are broken, blood stains all over the towels and sheets, safe in rooms are broken, shower head broken, noise from outside because doors are not sealed and secured, wet paint and painting and construction outside your door which makes you feel like you’re in working zone not a hotel. I mean everything was wrong about this place, which should be delisted immediately from all vacations sites.
Stayed 10 nights in Feb 2025

8/10 Good

Dino

Liked: Cleanliness, staff & service
The hotel is half under construction, the rooftop patio could be so much more but, generally, the hotel seems kinda abandoned. Good area but do not expect quiet as there are roosters across the pedestrian street (which allows cars) and a club nearby is very noisy until about 1 or 2am. Staff was friendly and tried to accommodate. Rooms clean and amenities work.
Stayed 7 nights in Feb 2025

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