Poor service
Room was very clean, beds comfortable. Nice pool. Disappointed water in fridge was $5 instead of complimentary. Breakfast was a little disappointing. Eggs runny, no bkfst meat, bananas very overripe.
Night staff was super friendly when I was checking in at midnight. The room was comfortable and spacious, i slept well. There was no body lotion? There was some staining on the carpet in my room that was a little gross, probably coffee, but still.
I enjoyed my stay here, it was a last minute booking for me because my other reservation fell through. The room was clean and nice.
I chose the Hyatt for having a bar and restaurant, plus an indoor pool. I was disappointed that neither the bar nor the restaurant were open. (the city has opened up since covid). The pool water was warm and pleasant. I think the pool edge could use painting. Had safety equipment in place and chairs/tables/towels!!!
The location is convenient and relatively easy to find. My room was very clean and the layout felt like a studio apartment. The staff was friendly and helpful. I definitely recommend them!
Hotel had a terrible ant problem. The ants were all thought the room all in the bed,bathroom everywhere. The room had not been cleaned properly. There was food on the floor and it was covered in ants.
Orbitz did not update their info related to the hotel not having transportation service to the airport. This was the main reason I chose the hotel.
I felt comfortable. Breakfast and hot coffee in the morning. They have a bar🙂
Rooms were clean and spacious, very nice night manager
Staff went out of their way to assist me. I had a tooth ache and had already turned in my rental car. They drove me to the store to get needed medication.
Hyatt Place Pittsburgh Airport/Robinson Mall places you within a 15-minute drive of popular attractions such as Duquesne Incline and Market Square. This 127-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and a free airport shuttle.
Free buffet breakfast is included with your stay and awaits you on weekends from 6:00 AM to 9:30 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe.
Guests can expect WiFi and 42-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include sitting areas, refrigerators, and coffee makers.
At Hyatt Place Pittsburgh Airport/Robinson Mall, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 7.00 per day, or you can take advantage of the free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, express check-out, and a TV in a common area.
Poor service
Thank you for sharing your feedback, Anthony.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
Room was very clean, beds comfortable. Nice pool. Disappointed water in fridge was $5 instead of complimentary. Breakfast was a little disappointing. Eggs runny, no bkfst meat, bananas very overripe.
Thank you for the excellent review, Stephen! It's lovely you had such a pleasant experience at Hyatt Place Pittsburgh Airport! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience!
Night staff was super friendly when I was checking in at midnight. The room was comfortable and spacious, i slept well. There was no body lotion? There was some staining on the carpet in my room that was a little gross, probably coffee, but still.
Thanks for the 4/5 review, Autumn! We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again, and have a lovely day!
I enjoyed my stay here, it was a last minute booking for me because my other reservation fell through. The room was clean and nice.
Thank you for staying with us as it was our pleasure to have the opportunity to host you! We appreciate your feedback and are glad you enjoyed your time with us. On behalf of myself and staff, we look forward to hosting you again in the future.
Thank you for your response.
I chose the Hyatt for having a bar and restaurant, plus an indoor pool. I was disappointed that neither the bar nor the restaurant were open. (the city has opened up since covid). The pool water was warm and pleasant. I think the pool edge could use painting. Had safety equipment in place and chairs/tables/towels!!!
Thank you for taking your time to provide us with feedback on your recent stay with us. I am pleased to see we were successful in providing you with an excellent stay. I understand your concerns and comments about the additional ammenities in the facility. We are working towards being able to open them back up. I hope if you are back in this are again in the future you choose to stay with us again when everything is opened so you can enjoy everything we have to offer. We hope you have an excellent rest of your day.
Thank you for providing us with feedback on your recent stay with us. I apologize we were unable to provide you with an excellent stay.
We appreciate your lovely rating, Adam!The satisfaction of our guests is important to us so we can't wait to see you back again at Hyatt Place Pittsburgh Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!