I gave this 2 stars only because the staff was very friendly! How ever the chalet had many problems and was just dirty. When we arrived it was about 9:00 pm at night, I went threw the chalet quickly to make sure everything was up to par. Both bathrooms were gross and had all over in both showers and sinks and the tub in the room. It look like the chalet hadn't even been cleaned! I called the emergency office and let them know what I found, the chalet was also suppose to come with 12 towels and 7 wash cloths, we had 8 and 6, nor did the chalet come with dish soap or dishwasher cleaner as stated when I reserved the chalet. I let the lady know when I talked to her about all this. They sent the cleaner right away which was awesome, but she only cleaned the bathrooms and used 3 of our washcloths!! She didn't bring any towels or dish soap just dishwasher cleaner. I called the office the next morning and let them know what else I found and to let them know I never got my towels or dish soap, she asked if I could come come pick them up from the office and I agreed. I never made it to the office due to our plans we had and the office already being closed. The bed sheets and pillow cases and hand towel in the main bathroom were definitely not cleaned they had like a body odor smell on them. The hot tub was dirty and gross, the bottom of it had a slimy film on it and a crack on the side that scratched my boyfriends back. I would of just emptied the hot tub and CLEANED and refilled it but there was no hose! Even tho in the hot tub instructions it does say to fill the hot tub if not at the right level to work properly. The door way to the hall way had cobwebs in the corners. The pool table room was a mess. There was black marks all over the walls and when I say all over I mean all over. The baskets that hold the balls fell every time a ball landed in them. The burner covers on the stove looked like they hadn't been cleaned in years, they was black rusted and had a-lot of black crud and food on it. Cig buts left in bucket for grill ashes. Over all out dated chalet. We come to Piegon Forge at least 2-3 times a year. I will never rent from Fireside again.