The staff there were great, very kind, accommodating. However, I do feel like the room could have been attended too more thoroughly. I did not like seeing mold in the bathroom, especially around the floors of the shower, when first arriving. The floor had minimal stains, but still a bit noticeable. The room wasn’t entirely like the depicted layout online, however it was more or less the expected room and view. I almost didn’t receive that room however, being that the room was not ready when I arrived. Not to mention I was quite late for arrival due to immigration visitation lines, my RESERVED hotel transportation taking 30 minutes to arrive, and the traffic. At the hotel, I still had to wait for about an hour for the room to be completed. Any other day, it wouldn’t have bothered me too much, but I think it especially did on arrival due to the long flight. I’m not going to blame the reserved transportation experience on the hotel. Maybe that’s just due to the traffic which I learned about once I arrived to Phuket. However, my main concern was definitely the room. And I’m not too sure if the beds were supposed to be that hard… but they most certainly were. I was not used to that, so waking up every morning was a killer. Parts of the hotel are quite nice and it is located in a spot with stunning views. However, I do believe they can improve their shuttle system. I was almost late to excursions coming from breakfast to the lobby. Otherwise… I don’t mind the walk.