Rawai Palm Beach Resort4.0 out of 5.0
Recent guest reviews
This was our second time staying at the Rawai Palm Beach Hotel and it did not disappoint. My family and I love coming here & plan on visiting again next year – we love it. The staff, room, pool and resort are just wonderful. From the moment we arrived it felt like home. We arrived early in the morning, checked in and were lounging by the pool with a drink in hand in no time at all. All the staff were fantastic throughout the entire stay, always smiling, happy to help and always make you feel welcomed. Our room was perfect. Great views, wonderful king size bed and always clean and tidy. The pool was always clean and welcoming with plenty of lounge chairs for guests to relax on ( I guess it helps when you visit during the low season) – weather was low 30’s the entire time we stayed with only 5 minutes of rain (rained in the morning whilst we were having breakfast & sunshine the rest of the day). Breakfast is always great with plenty of options & a bottomless cups of coffee. Special mention to Pitsanu (Brian) the hotel’s restaurant supervisor. He was fantastic, always helpful, smiling and the food from his kitchen & cocktails his bar staff made were wonderful. The prices were cheap (truly the best food in Rawai and at a fraction of the price). Also another special mention is Mrs Sim the cleaning supervisor (speaks great English). Mrs Sim remembered us from the last time we visited in 2016 and even remembered my wife’s parents (my wife’s parents came with us the last time we visited) she is truly a beautiful lady. Also special mention to Mrs Thitiporn the hotels masseuse (great hands – you must try a 1 hour pool massage from this lady she’s brilliant) – she also remembered us from the 2016 visit. She always has the biggest smile and warmest welcome. We loved our holiday at Rawai. We went on many day & night trips to busier areas of Phuket but always happy to return to the hotel and the little Gypsy village at the end of the day. To the staff at Rawai Palm beach resort my family & I would like to thank you once again for a memorable & wonderful holiday. You have once again given us many wonderful memories. We look forward to coming back again in 2018.
Unfortunately we were extremely disappointed on arrival at the Rawai Palm Beach Resort. To begin with check in was very slow as the on duty Manager kept answering and receiving phone calls and attending to other guests at the same time. The accommodation was totally unsatisfactory. The basin, bath, sealant were extremely dirty, mouldy, stained and cracked. Extremely unhygienic. There were stains, dust and cobwebs on the furniture, walls, shelves. There was a terrible musty smell in the room. The flannels were dirty. The bottles of shampoo, etc were dirty. The glasses were dirty. There were dirty marks and burn marks on the furniture. We have stayed in numerous 4 and 5 star hotels all over the world and have never complained before. We expected that the accommodation would be of a standard of cleanliness and quality reasonably expected from this type and price of hotel. We returned to the front desk, the On Duty Manager did not recognise us after only 20 minutes. We explained about the room, she did not seem shocked. She said she would try to find another room for us but we would have to wait. We returned later and were shown to another room. We were shown a room which was not much better but did not smell as much. I contacted who we booked through to check the possibility of choosing a different hotel for the rest of our stay. We really did not want to be spending Christmas in this kind of hotel. The agency contacted the hotel and the On Duty Manager had informed them that they were willing to provide a new room the next day. We slept fully clothed on the top of the bed as the bedding, pillows, etc smelled extremely musty. We used clothes to cover the pillows. I have read similar comments on review websites since. However, when attending Reception the next day, we were told that there were no other rooms available and, yet again, she constantly interrupted our conversation with telephone calls and talking to other guests and staff. We decided the only thing we could do was to find another hotel and check out. Apart from the above experience, their website photos are obviously from when it first opened as the rooms and grounds are in need of renovation. There are not enough sun loungers for the amount of rooms. Children were diving and jumping into the pool despite signs saying not to and the staff did not bother. There were wet floors with no warning, cleaning trolleys left in corridors with dirty glasses, etc. , beer bottles in the corridors. There are stairs, steps everywhere which is not stated making it very unsuitable for disabled or elderly people. At breakfast there was food spilled on the floor and seats. Staff were standing around doing nothing about this. We heard shouting from the room next door as there were several staff outside shouting and giggling.
We stayed there for a week, it is cheaper than other hotels near by but the facilities and services are great, nearby Rawai beach is not sutable for swimming but Niharn beach about 10 minutes ride from the resort which the hotel provides schedule bus ride for free is wanderful, all in all it is very much worthy of our money so we can recommend this place.
I spent 2 weeks at this hotel on my own. Every day, the beauty of it took my breath away. There is something special about the whole experience. Rooms were huge and the view was fabulous. The swimming pool was luxurious and the staff were incredibly helpful. Met some friends there who I know I will see again.
Great place to stay, far enough away from the bustle of Kata and patong but still close enough to grab a taxi and go for a busy night out . Staff were very good. If you spend the extra money on Delux pool access your stay will be much more comfortable. Day trips to other secluded islands are readily available just 1 min walk from the hotle . An amazing restaurant situated opposite the hotle called my home....since 1983 . Very friendly service . Hotle staff could not be any more helpful and so polite . Breakfast is a mix of western an Thai and the cater for all tastes if you want a chicken curry for breakfast that's no problem! So much to do in rawai but everything is a short travel away , which isn't a problem because the views are stunning which ever way you go . Highly recommend the palm beach resort
We stayed for more than 20 days and we enjoyed so much! It is a 4 star resort with a good service and polite staff. Rooms are quite large and have a very exquisite bathroom which is in fact behind the king sized bed! Spacious room and great amenities. With a shower and a big bath tube, where you can have a relaxing bath after visiting the island, not only the beach! Products are very convenient and good. Room service is very good which means the staff respond to your request the faster they can. Very spacious the restaurant where we have the great buffet breakfast. Lots of choices to start your day! Natural fruit juices, tropical fruits, fruit salads, green salads, lots of thai options and some european options too. Hot foods. Cold foods. Cereals. They bake the bread, so there are varied types of bread. European and local pastries. Delicious yogurts and local homemade jams. Honey and maple syrup, sugar cane... Thats why I am describing meticulously...because it is one of the best services here. All meals are the best you can imagine with lots of options available. Healthy choices. This resort has a great outdoor pool resembling the huge caribben pools in front of the beach, with palm trees, bridges, and small corners where you can have your "hidden moment". Several cannals lead you to swim around this huge torquoise pool! Amazing the small beach created here!!!! Yes...there's also a beach in this pool! A beach with sand and a waterfall ! What a great spot for relaxing...and it is a quite hotel, not noisy. And that is definitely a plus! A great surprise at the end of the road of Rawai beach, it really worths the all walking from the center of Rawai. Recommend this resort for big families too :-)
We really enjoyed our stay in this resort. Rawai area is quieter than the other three main tourist beaches and we enjoyed that. We had scooters so that was good for going to the many very good restaurants and cafes in the area. The hotel was great. Very nice setting and an amazing pool. We had a pool access room which was real cool. The only reason I have marked it 4/5 is because the Wifi is absolutely hopeless, the buffet breakfast is average (adequate enough I guess) and room service was poor in the respect that they didn't change towels daily and we had to keep asking for new ones. Staff are very pleasant and the room was good. We would definitely come back.
Our arrival was meet with an incredibly unfriendly reception staff. No drink, no warm smile , just demanding money (ours was prepaid). We didn't understand the deposit but that was fine once someone with better communication skills explained. We were asked for immigration papers and we were like "pardon? "Got through that ,finally given a key and transport to a room with pool Access. It was roomy and nice but generally unclean. The patio and deck chairs were very unclean , I asked for them to be cleaned ... no one came . The layout outside though attractive is not practical, anyone with disability should not go at all. The outside steps around pool are very high and hard to walk around. We arrived at pool bar for cocktails with no one there . We had to find someone , the food was ok but the cocktails weren't good. Sugar fruit syrups are used , not real juice. We tried the hotel restaurant in the evening and were appalled at the stench of raw sewage so string we had to move twice . No real vegetarian options . We could only order spring rolls and fried veggie rice . The long awaited food was virtually unedible . The spring rolls were so greasy you could squeeze the oil out . They asked if we'd like an egg with the rice and we thought , yep mixed in that could be ok. What arrived was a small cup fried rice (main dish ) with a greasy gross fried egg on top. We left. The service got worse, phone service was bad and it felt no one spoke English that we could be understood and we deeply regretted our choice. The only bonus was the breakfast restaurant offered us good fruit and salad options for a healthy start to the day. I could not recommend and that time of the year to quiet to be any fun.
At first sight it seems very luxurious. But,... after being spoiled for a few days, one starts to notice the dust in the room and outside hall. The loose fitting tiles and the ever occurring smile of the staff. That smile appears after the initial surprise of seeing us has vanished.
I stayed here while attending the fitness programme, Phuketfit down the road. It's good proximity to the programme, however I was a little nervous heading home at night due to there being no footpath...soon got over this - 3 minutes max! Good arrival. Staff friendly. Good room. Pool is probably the high point - actually fantastic! Didn't do much pooling around though - however this is a great spot. Cheap laundry across the road, breakfast included in hotel stay, and each access to beach. The hotel does free rides to three different beaches. I wouldn't say it was the cleanest of hotels - I think the staff only really made my bed each day, and kind of left the rest of the room as is. They take a deposit at the beginning of the stay - however it doesn't go off your credit card - it's just held. Free wifi is available - but it's terrible. However, I think that's most of Rawaii, worked when I was on the balcony, but not by the bed. I would stay here if I had young children, family, and they wanted a good pool!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a 5-minute walk of Rawai Beach, Rawai Palm Beach Resort is within a mile (2 km) of Seashell Museum. This 196-room, 4-star resort has 3 outdoor pools along with a full-service spa and 3 restaurants. Also near this Rawai resort are Promthep Cape and Yanui Beach.
Enjoy dining at Raja Palm, one of 3 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All of Rawai Palm Beach Resort's 196 air-conditioned rooms provide balconies, minibars, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are other standard amenities.
Guests of Rawai Palm Beach Resort have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and a free beach shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a fitness center, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 625 reviews