Patong Paragon Resort & Spa4.0 out of 5.0
Recent guest reviews
This hotel is 900 metres from the centre of Patong situated on a busy road. On arrival the staff were not very friendly & one girl in particular was quite rude. The room design and size was very good and the bathroom large and if they bothered to clean the dirt off the walls the room would have looked even better. Photos of all the Hotels l have stayed at show sparkling rooms, yet most often there tired and need maintenance. Part of the plaster ceiling fell on the hallway due to rain, it took 3 days to clean up 2 metres of plaster. Yes you pay for what get but if the hotel advertises as 4 star but you get 3 star, then this is annoying as you have booked on the internet and it is impossible to get a refund from Trip Advisor or Hotels.Com The internet was non existent, l asked many times over several days to fix this but nothing was done. I would not stay at this hotel again
In front of Patong Beach. We stayed 2 nights at the hotel. Room was spacious with a tremendous view to the pool. Huge pool with a different structure which makes the hotel and the view from the room beautiful. Assistant manager lady was very helpful and very kind to us. Its more than what we expected from the hotel.Buffet was good.Not crowded. Best place to stay if you are staying at phuket.
We stayed here for one night when we were in Phuket and absolutely loved it! It was not overly dear to stay in for one night and it was the nicest room we had in our hotel in Thailand. It had a huge double bed, an amazing bathroom and a great balcony view of the pool. Loved everything about this!! Location was perfect for us as it was right on Patong beach and only a tuk tuk away from Bangla road, were all the great night life is. Staff were also very friendly and helpful. However, my only criticism about this hotel was the lack of atmosphere here compared to other places.We drank our welcome drink in the bar and there was nobody in it, or nobody permanently working behind the bar so it was annoying when you wanted to order a drink. We also ate in the restaurant that evening cause we were tired and hungry from travelling and there was nobody else eating in it. Felt weird. Lastly, the next day we were the only 2 at the pool. Perhaps this was because we were travelling Thailand on low season, but still, it felt strange!
Location location location .. just 3 mins to Patong Beach stayed here in August 2017 with friends...excellent location only 3 mins to Patong Beach, great breakfast , pool ..we had the best Phuket holiday ever ! the place is nice and quiet far away from the club noise....will definitely come back here again.
I would like to list the issues facrd in the hotel. 1. Checked in @03:00 PM and there was no one to take out luggage. Receptionist responded saying that the staff were out for lunch. So, we ended taking out luggage to our room 2. We were informed that only 2 half litres of water per day and the extra bottle will be charged. We ended buying water bottles outside and used it in the rooms. ( above all the water tasted horrible) 3. Rude behaviour was shown by the house keeping. Whatever u ask was out of stock (sugar free was not provided for diabetic patients). Their intention is that the guests shouldn't ask anything apart from things privied in the room. 4. They charged us for ice bucket which usually is free of cost in all hotels. The hotel staff didn't seem to welcome us rather we are a burden to thier routine of work. I wouldn't recommend this hotel to anyone visiting phuket. Such experiences make out visit horrible.
From check-in this was a horrible experience for my parents and I. The staff at the front desk was very unprofessional. The property isn't a bit old and run down. They definitely need to focus on upkeep. The restaurant, spa, flat screen tv and cleanliness advertised was nonexistent. I've attached photos as proof. When the agency that we booked through tried to speak to management, the hotel staff refused to cooperate, they even gave fake names. I booked this place because they advertise having a spa... not to mention "SPA" is in the property name. To accommodate me, the hotel agreed to call a taxi for me to head to a spa they they partnered with BUT I would need to cover the expense of going there. I will never ever recommend this place to anyone else. We didn't spend the night there, the agent at hotel.com was so helpful and worked fast to move us to the Diamond Cliff Resort & Spa(with an actual spa)
Some of the reviews mention the difficult road to cross, that is true. The breakfast buffet is mostly good, with plenty of hangover killers. the room was very comfortable. my gf and i had a nice candlelight dinner with service staff staying nearby throughout and responding quickly to anything we needed. i absolutely loved the direct pool access. walking directly into the pool was great way to wake up each morning. the food to order from the restaurant was ok and the staff was friendly.
Staying here at the moment for 10 days Awesome hotel ... loving the pool access...I have stayed a in few Asian beach resorts and this is no different to any other... great big room with daybed area, king bed, huge bathroom with jetted tub n pool access... service is fantastic so very helpful ... right across rd from beach, 7/11 across the rd with cheap everything including alcohol... some point I'd like to bring up that others have pointed out... it is dated n a little tired -so wot it's Asia no different to any other resort I have stayed at... it's up the end of the strip - great food prices r cheaper less crowds n it's only a 15 minute walk to Bangla rd, n it has free shuttle 3 times a day... broken pool tiles - yes there r a couple... bathroom not spotless - cleaning staff r amazing so caring n spend time, however if the few spots of mold bother u 7/11 sell exit mild for 3 buck n 1 minute later it's gone .. staff don't have good English - no they don't but they try there hardest n we seem to manage n u know wot their English is far better than my Thai.. it's on a busy rd- welcome to Phuket they all busy, if u have an issue bus boy will help.. bed is as hard as rock - omg yes it is but as advised by others we hand signed n laughed n got a nice thick fluffy comforter on bed within the hour....staff r not friendly - omg they r so so friendly, laugh n giggle at ur self n at them smile say thank u n they r amazing ...ok is it not a 5 star Hilton ,but I can't afford 800 bucks nite.. but it has an awesome pool huge rooms great friendly staff right near the beach n everything within 15 minute walk... as for those that complain bout the maintence, I'll let u in on a little secret ... a tsunami hit here a few years back n to get these hotels back up n running n to get people working after they lost everything the local hotels went in to a lot of debt , they r still trying to pay it off... so if u r like me n luv the location, pool, rooms n friendly staff n r happy to put up with a spot or 2 on ur shower screen to save 725 a nite u r going to luv this place... ps great for kids n pay extra bucks for pool room
This hotel was probably very good in it's day but it is looking out the rear window to those days. Let me start with location, yes it's close to the beach but you have to cross one of the busiest and most dangerous roads in Patong. The lobby is a bit confusing and tired as is most of the hotel. the pool bar was not staffed the entire time I was there and neither was the hotel bar / lounge. Internet was poor and very slow and I was in a suite which you would think would have good service. The pool was nice for kids as it was very shallow but adults will be disappointed. On my second night the maid just walked into my room to look around without knocking or announcing herself in any way. wtf??? The computers in the business center were not working and there was no printer anyway. If you are desperate for a room this is an OK hotel but there are many better choices in the area.
I want to say that I so surprised from the service because not every hotel you get very good service. Another thing that I eant to say that the poll is very good, (Big and clean) but the bed thing about this hotel is the wi fi, I almost drop my phone because this wifi.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 450 reviews