Natai Beach Resort & Spa Phang Nga5.0 out of 5.0
Recent guest reviews
Good day! We stayed from April 17 to April 24, 2017. Everything is just fine.Guide Andrew and Anya will help you to solve any of your problem. The guys are doing all that they would have the rest remained only good memories about the hotels. Respect them in its not an easy job) If it will still eat at this hotel but for a longer time.7 days is certainly not enough.
The hotel is really far from any attraction, the hotel propose shuttle to go to koh kloi (small small city) just for 1 hour in a minus mall ! Also they propose to go to shuttle two times per week, we asked directly when you arrive but they said that there is no place before 10 days !!! We eat well, the beach is quiet and the swimming pool is cool.
This was the second stop on our honeymoon. We were staying in the ocean view villa. The first day, we went to the pool to hang out and about 5 hours into our stay, our bottom floor flooded. Luckily, none of our stuff got damaged and it wasn't anyone's fault. The manager upgraded us to the Deluxe Suite, which was very nice. However, after a few hours, the AC stopped working. I kept calling and letting them know it was not working and the manager just kept saying it was being handled. Our room was running about 85-90 degrees. Finally, at 10:45 PM, the guy on duty said they would move us to another room for the night. So, my wife and I had to move yet again. In the morning, we returned and the AC was working again. We were told to speak with the manager for some compensation. We were out on an excursion all day and when we got back, we spoke to one of the staff members. We explained everything that went on yesterday and he asked what he could do for us. We agreed to a bottle of wine and he said he would send it up right away. It took another 4 hours to get the wine. The bottle of wine cost $7. In the morning, the manager stopped us and said he would give us 1 comp meal for our troubles, which was a little disheartening. He seemed like he was more bothered by us than what had happened to us. After we left him, my wife was very upset so she went to speak with him again about the situation. He asked her, "Have you ever been to Thailand"? She replied, "No". He then said, "Maybe Thailand isn't the country for you". I was shocked and couldn't believe he had said that to her. We finally came to the conclusion that we were going to Krabi and another resort in a couple days and that we would make the best of our time at Natai. Needless to say, this was our 2nd stop in Thailand. Our first was Bangkok and third was Krabi. We had an amazing time in all 3 places but staying at Natai had us a little daunted after everything that happened. The staff acted like nothing really happened and it seemed like these things were prevalent. The rooms were very outdated as well, to be such a higher priced resort. To explain my star rating, I gave 1 star for the staff at breakfast and 1 star for the food at the Italian restaurant at the resort. I would definitely avoid this place now and in the future.
My husband and I stayed here with our families for 2 nights before moving to our wedding venue nearby and we had such a pleasant stay! The resort is located right on Natai Beach and is small enough where everything is within walking distance but it doesn't lack any of the usual amenities. The pool was fantastic with a swim up bar and the rooms were all very spacious and beautifully laid out. All our wedding guests (about 20 rooms total) also stayed here over the weekend and we received nothing but praise on the hotel choice. The staff were attentive and were really helpful in getting all our guests sorted. Everyone had such a wonderful time at Natai Resort and rooms started at US$80 all in which was such great value!
Had a great weekend at this property. The staff is friendly, food is good and the breakfast area in front of the ocean is great! But the hotel is located in the middle of nowhere so if you would like some nightlife forget about it… very few restaurants outside of the hotel.
Stayed here in February, I would say this hotel only rates as a 5 star, because of its location on the beach. We had a garden room, which at first appeared good, although needs a refurb. Lovely view of garden, until you walk onto the deck, which would be dangerous for small children, or not too steady on your feet. Quality of towels very poor, and on one occcasion, left with towels no bigger than hand towels. The beach while being beautiful, and water being supplied,in large glass containers, and glasses, be aware theses are only rinsed under a cold tap, and replaced. As for the restaurants, service is slow, but we felt that this is due mainly to poor management. This hotel is ok if you want a very quiet time. But no bars or shops locally, so if that is what you are looking for, this is not the hotel for you. This hotel could benefit from some decent management.
Lovely location but a little short on open amenities. Kids club, bar above restaurant are examples. Staff generally friendly and helpful especially at the beach amenity hut. We were disappointed to find on arrival that the complimentary upgrade we had been promised in an email, wasn't honoured. Our room was pleasant but the bathroom needed repairs - door missing to shower cubicle resulting in water all over bathroom floor.
Without doubt the worst hotel experience of my life. The pool area is quite nice, as is the beach, however this is where the positives end. The rooms overall are extremely poor. The air conditioning doesn't really work, the showers very poor, full of mould and have intermittent hot water that is either scalding hot or non existent. The beds are extremely poor quality and feel like sleeping on the foot. Overall the hotel and rooms have very low standards of cleanliness. The safes don't work (in our room or our friends rooms) and the rooms are secured by an extremely flimsy lock and garden style sliding doors, and can be accessed easily from the beach or car park. However, what really takes the hotel to the lofty status of 'worst ever' is the combination of laughably bad food, coupled with unbelievably poor service. There are two restaurants, 'thai' and 'international' and to the hotels credit they are extremely consistent in their service style and approach. For so many people, and every single element of a multi-location dining experience to be so consistently bad is almost an achievement in itself. In both restaurants the food is laughably bad, normally heavily over or undercooked, from the basic Thai dishes, to pasta, to steak, as a group across our three meals we certainly sent back more dishes than we consumed. Dishes advertised are nothing like what is served (e.g. Australian rib eye beef for USD25 = the worst scrap of beef that should be used only to make stock). The steps of service in operation are however employed extremely consistently: - Step 1, ask for room number. - Step 2, ask for room number again, get order wrong / forget 25% of items ordered. - Step 3, bring dishes out one by one, staggered over a period of 45-90 minutes from ordering, ensuring no more than one person at the table ever has food on the table. Ask for room number. - Step 4, if sides were ordered, ensure these come either long before or well after the main dish. - Step 5, when everyone complains, smile, nod, say sorry, but do nothing. Ask for room number again. - Step 6, Repeat the next day. I learned towards the end of the trip that the chef was away, and therefore all of the food was being made by waiters with no training. Great! As if things weren't bad enough, check out took things to the next level. When presented with my bill, it contained erroneous charges (that could not be evidenced) and when asking to discuss my stay with the manager I was presented only with a petulant child, 'Pod', who apparently was the manager, refused to discuss any of my concerns, was rude to the point of being abusive, insulted me and my girlfriend, and even held me hostage (with security guards) who refused to let my taxi to the airport leave until I paid in full. I think Pod deserves a special mention as perhaps the worst individual I've ever had the misfortune of interacting with in any kind of customer / service provider relationship anywhere on the planet. I truly wish I had a video of our encounter. My passport and credit card was also taken from me and Pod he refused to return it until I paid, at one point hiding them in his desk! Were it not for a 15 hour flight that departed in 90 minutes, I would have waited for the police to arrive (who I called - it was that bad). Unfortunately, as I was being held hostage, and Pod clearly didn't mind a screaming match across the hotel lobby in front of many other guests, I was left with no choice but to pay in full and left - however I am now disputing the charge through American Express. In summary, one to be avoided at all costs. Hopefully the owner will read this, remove the entire management team, bulldoze half the hotel, and start again - as it's a really lovely bit of beach!
Wonderful Hotel in an absolutely peaceful setting. Spacious, clean and well and tastefully equipped rooms; our recommendation: Pool Terrace Room. Beautiful clean and golden beach from horizon to horizon, where hotel guests all seemed to disappear between palm trees. Fantastic pool area with a very nice and joyful pool bar. All of that was topped off by probably the friendliest and most caring staff we experienced for a long while.
Very well situated on a very quiet part of Phuket. Long lively stretch of beach which is quiet and unspoilt. The hotel itself looks nice but needs a r, all feels a bit dated and love. A good refit will set it right. Staff are very friendly and helpful. You are away from the action of downtown Phuket for sure. But it is well priced , so a balance to be had. Also is quite Russian if that takes your fancy .But that has been Phuket over the past 5 years.
Natai Beach Resort & Spa Phang Nga places you 11.3 mi (18.2 km) from Turtle Village. This 106-room, 5-star resort welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. Ao Phang Nga National Park is 25 mi (40.2 km) from the resort, which is on the beach.
Enjoy dining at the resort's 2 onsite restaurants: Leelavadee specializes in Mediterranean cuisine, and serves breakfast; lunch, or Natai offers relaxing ocean views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with English breakfast, available for a fee from 6:30 AM to 10:30 AM.
Natai Beach Resort & Spa Phang Nga's 106 air-conditioned rooms provide balconies, minibars, and coffee makers. 32-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, free bottled water, and safes.
At Natai Beach Resort & Spa Phang Nga, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for THB 1600.00 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and tours/tickets. Other amenities at this beach resort include a fitness center, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 380 reviews