Cape Panwa Hotel5.0 out of 5.0
Recent guest reviews
We spent five nights here as a 40th birthday present from my partner. We arrived early on Christmas Day morning. On checking in, we were informed we had been upgraded from a junior suite to a Cape Panwa suite - wow, what a fantastic start to our holiday! Our suite was superb, great views of the bay and a hot tub on the balcony too! We could not fault Cape Panwa and cannot wait for the opportunity to return. All the staff were helpful and friendly, nothing was too much trouble. Breakfast was delicious, so much choice. We ate at the Bamboo bar which was reasonably priced, and also had room service which was excellent. We spent our time on the sun loungers down on the beach. We also enjoyed three Thai massages in the spa which was again total relaxation. We ate also at Swasadee in Cape Panwa - following recommendations on here - and enjoyed traditional Thai food at very reasonable prices, the market there was also nice to browse around. I also had a foot scrub and got laundry done at Diva just outside the hotel which was great. Thank you Cape Panwa for a truly awe-inspiring stay. We will be recommending to friends and family - and certainly returning ourselves.
This is a superb hotel/resort to chill out at. We stayed in a two bed pool villa this time. They are fabulous & better value than 2 rooms. The villa is beautifully decorated & comes with all the luxury extras to make your stay perfect. The pool area is fabulous. We spent a lot of time in the villa because of the pool and ability to use the fridge. The other facilities in and around the hotel mean you don't need to venture out of the resort. The restaurants are excellent and prices are excellent. Breakfast is a joy to start your day as there are so many choices from continental to curry!! The beach area is idyllic & accessable by a funicular. The beach bar is reasonable for food and drink and has comfy seating when you need a rest from sunbathing! Canoes and snorkelling equipment are free. Panwa house restaurant is superb. Otters bar is a must especially when there is a good sunset. The hotel provide a regular free bus to get you up and over the steep hill to the Seven 11 and other restaurants.
This is our 3rd time here at this hotel, it is a lovely place the food is good the rooms are nice the beach is lovely & staff very friendly. It could do with a slight spruce up now though especially round the pool area the wooden beds (I'm sure) are the same ones that we're there when we came in 2003! We also had the same problem this year as we did last year around by the pool with the sunbeds there are just not enough! They have these daft tables on one side of the pool that no one sits at apart from people that are waiting for sunbeds to become available! But the management insist on keeping them! Also there is a policy of not reserving sun loungers but no-one enforces it & the staff never seem to want to approach the situation either 😡 Apart from that I would recommend this hotel it is a lovely place & there are some loveky restaurants to eat In down in the village.
In short terms - Bad service, lousy rooms, no good food, again bad restaurant service, small beach with all sunbeds smooched together, big cargo/oil ships anchored outside the bay. We came from Kantary Beach during a two week trip in which the hotel offered a exchange between the two hotels during tre days. The trip, the stay and food was paid fore by the hotel as compliments and we sure thought it was a great deal for us. We arrived at 2pm by the 28 december 2017 and by 10pm the same day we went to the reception asking to please send us back to Kantary first thing the next day. They had effectively made us feel unwanted, unwelcome and uncomfortable in less than 8 hours. We don’t make noise about small things very often, but this time they just kept on coming one by one so the overall impression just hit the bottom. Reception - poor english by the thai staff which made it difficult to understand each other or they us at least. The room wasn’t ready and that’s fine. But instead of giving us a tour of the hotel, the opportunity to change and visit the pool or the beach we were sent to the launch area directly, not asked but told to do so. In this nice space we were then left without any further information more than the room will be ready soon. After 50 minuts we really didn’t want to wait any longer and miss a day of nice weather on our vacation and no one hadn’t even checked in on us. We left for the reception and they didn’t even recognised us and once again no information about the room. We left for the town. Room - Once back we were shown to the room N104. A big disappointment. The ac was in need for service though it sounded broke. The floor and ceiling were in poor condition and repairs were badly hidden behind wrong colours. The bathtub had rust all over de edges, the three doors were all rusty, the toilet had such power that it spilt out water when flushing. Ants were running in the sink, in the room and found in the bed. It was if no maintenance had been done the last 4 years… Restaurant - I think bad service can be replaced whit no service. I strongly suspect no education in hotel service has been any requirement for hiring personel. I would complain over the food and staff in ANY restaurant that I visit, if met by this. We felt unwelcome, not tended to and definitely not cared for. There was a band playing well known songs. The destroyed atomost all of them and it became painful listening to them. It was like a bad karaoke in the -80s and we felt sorry for them and for our ears. Service - The staff was overall ignorant to us visitors. Like if we were painful and they had to go to work… We felt so cheated when the Kantary had told us it was a 5 star sister hotel. No way. We were lucky and got a new suite (which we had paid extra to get and this room at Panwa where NO WAY close to the standard we had paid for) in Kantary the next morning and left after breakfast. The sad part in our experience is that the families we arrived at the same time as the first day, told us they felt the same and didn’t want to stay either. They were from England and before our arrival we had never met. Same goes by the other reviews on this site. The all say pretty much the same… Thanks to Oliver from France who was front desk manager and took care of our request and made sure to note everything we were sorry about. He understood us and made a good impression.
Stayed here for 2 nights in December. Cape suite room was excellent, good size with a nice balcony with great views and jacuzzi. While the area is very isolated the constant shuttle to the village was great, we ate in local restaurants there both nights, decent local food. The pool was a little small for a resort like this and not catered to kids. The beach was a disappointment, with the low tide you can’t swim with it being v rocky. The water wasn’t particularly pleasant either. It is however a pleasant place to sit in with good loungers and cafes alongside. Breakfast was very good with fresh fruit prepared to order, and overall a good selection. I would recommend the local trip to coconut island, we got a local long tail boat from the pier for 2k bhat although the hotel does organize tours daily.
Cape Panwa in Phuket is a beautiful resort, first visited 13 years ago as a couple it’s just as suitable for the family. 1. We flew via Doha from Heathrow. It’s a long journey but worth it. 2. Hotel (rooms and other spaces) are immaculately kept and a lot of pride from staff 3. Range of local and international cuisine is extensive and superb. 4. Beautiful private beach , multiple pools and plenty of sunbeds 5. Weather in December has been great, a couple of breaks but nothing ontoward. 6. The staff make the holiday. They are incredibly attentive and start to understand any needs quickly and have a great sense of humour. We were here on Xmas and New Years Eve and they made it truly special. An amazing holiday and one you don’t worry about the costs with. Plenty of trips available if that’s your thing but a great place to escape.
This hotel is away from the busy streets of patong. This is a place to come to relax. I didn’t find a lot of ppl my age here but more older couples age range 40-70 here. It’s a very clean and luxurious hotel. I had the corner suite and it was huge. We had a jacuzzi outside with a wrap around balcony that had a million dollar view of the ocean. Breathtaking view from our room. That’s my favorite part. The breakfast area was beautiful too. Nice view of the sea while having breakfast. Lots of mosquitoes so make sure u bring repellent. Restaurant at the resort is good too. The resort had its own price beach so it’s not crowded . You don’t have to leave the resort. It has everything you need to enjoy your stay. Definitely enjoyed my stay
After travelling two super busy cities, it was time to travel south and relax! Arrived to freshly squeezed orange juice after a fairly short but tiring flight from BK. Reception definitely made a good impression to start! (Minus that they forgot to give me my credit card back). Was escorted to the room and bags quickly followed. Must say, we were disappointed in ourselves for not upgrading the room for a jacuzzi, especially when it was raining but never mind! Room was very impressive, and spacious. Decent amount of tv channels, also phuket radio is surprisingly very good! Breakfast is very good at the hotel but the food is expensive at the hotel. Only ate lunch there, as looking at the portion sizes / cost of meals it was unacceptable given the quality. We used the free shuttle bus down to the village and had 10 nights of superb quality, delicious food! 2 for 1 cocktails at happy hour is not what it seems. If you’re a couple, who want 2 drinks but different flavours that won’t allow you like they do at home (UK) and elsewhere we have travelled! You got to have 2 of the same drink unfortunately. Also, don’t ask the man serving (short guy who’s chirpy) as he will quickly turn sour and moody (we ended up reporting him to reception & on our final feedback forms). We hope the lady we voted for on our final feedback forms won the employee of the month and she was superb! To add, the beach is stunning! We travelled across phuket and some of the public / private beaches were grim. This beach was well maintained, and definitely the best one we encountered on our travels.
We recently spent 5 days at Cape Panwa Hotel, our first visit and we can’t wait to go back again. The hotel and beach were just perfect. Our room was lovely and we had a lovely view over the gardens to the beach. The pool was super and a lovely place to just lounge around. The staff were all friendly and helpful and made us feel very at home. Already planning our next visit! 😁😁
Stayed for 2 weeks in November again after 2 years since our last stay and I still hope to be back one day! Not much has changed, still great service and food, stayed in 2 different rooms, first one was a junior suite, spacious and clean a bit far away from the beach, yet with a partial view on the other side of the bay, second was a jacuzzi suite which is a bit bigger and closer to the beach. We we offered a 2 day trip to new Cape Kudu hotel taken by the hotel's yacht, which was absolutely great experience. After we came back, we were given a better room. Shuttle buses to phuket, Patong and other side of the hill, still available from hotel ( for more details please see my previous review as don't want to repeat myself ). Still best food and service at Top of the reef restaurant, but Andaman was also great in the evening and to be fair it's worth to go to the other side of the heel to try the other 2 restaurants Uncle Naan's Italian and Leam Panwa seafood as really good as well. Overall, the atmosphere at the hotel, beautiful views and delicious food is making you love this place! Worth mentioning that room service has improved since our last stay. Interesting fact: there was Thai Princess staying at the hotel for 1 night during our stay!
- Walking distance to Phuket Aquarium
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Cape Panwa Hotel places you within a 10-minute walk of Phuket Aquarium. This 205-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. Khao Khad Views Tower is also nearby.
Get your fill of international cuisine for breakfast, lunch, or dinner at Cafe Andaman, one of 10 onsite restaurants, or enjoy the ocean views at Panwa House. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or 4 coffee shops/cafés. For your convenience, a buffet breakfast is served each morning for a fee.
Cape Panwa Hotel's 205 recently renovated rooms provide coffee makers, free bottled water, and safes. 32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include phones and desks.
Cape Panwa Hotel features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1200.00 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and free WiFi in public areas.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 2695 reviews