10/10 Excellent
Christopher, Phoenix
Traveled with family
Jan 21, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Every single staff member was super friendly and helpful - that was particularly appreciated. From bar tenders to our server at the restaurant to the front desk and room staff - every single person we encountered during our stay asked if they could help, smiled and provided outstanding service. One other important reason we will come back. We recently stayed at a competitor who would not give pool access before our room was ready and wanted to charge us extra per HOUR that we had the room early. It was clearly ready - they just required us to pay for early access. Note: it was sitting unused. That was insulting to us/felt like the hotel was trying to milk us for extra money. This stay at Wild Horse Pass was completely different. We were given pool access to wait for our room, and it was ready early for no extra charge. We very much appreciated that and it made enough of an impression that we will stay at Wild Horse and not at the competitor hotel casino again. ALL YOU HAVE TO DO for customers is be courteous and add little courtesies like the one here and you will create guests who return and return. Thank you, great experience - we'll see Wild Horse again soon!
Christopher
Stayed 1 night in Jan 2026