Pointe Hilton Squaw Peak Resort
4.0 out of 5.0
3.9
out of 5
Average Guest Review
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Recent guest reviews
I have stayed here at least half a dozen times over 20 years, and it never disappoints. The property and rooms are kept current, the amenities are always top shelf. The resort pools are great, and the "River Ranch" area continues to be fun for all.
The hotel is undergoing a renovation so I imagine that will improve the facilities. The suite was nice though a bit outdated. It sleeps 4 but only 2 glasses and 2 disposable cups. Had to ask for more even though only two of us in room. Dirty q-tip in the floor when we arrived but otherwise it seemed clean. We enjoyed the pool and pool deck.
Fun place to stay! Maid service was exceptional. Our room was beautifully cleaned and straightened daily. The pools were fun. I appreciated the big full size beach towels at the pool. The wait staff was very accommodating and made for a relaxing get away. It is a very attractive resort and we had a nice trip. Our king suite was roomy for our family of 4. Drinks and food were pricey as were items in stores on site like sunscreen-$16.00! Stop at Walgreens instead! The website mentioned that the North Point suites will be renovated this summer. They are in need of some TLC. Clean and comfortable but our sofa sleeper was broken and not usable and we had to have two roll away beds brought in for our daughters as no other rooms were available. They were comfortable but we had two roll away beds to deal with in what would have been a nice size room so that was a bummer. Also shower curtain rod drooped and the bathroom door stuck. Lots of additional fees at checkout which bummed me out s bit especially since I felt we should have been compensated in some way for the broken sofa bed. All in all a very fun trip and it looks like they are aware of rooms needing updating.
We were very unhappy that at 10am going to any of the pools at the complex you could not find a lounge chair to sit in. With all the resorts I have ever stayed at this is the first time it has ever happened to us. And yes I have been to resorts on holiday weekends so I don't want to hear that excuse.
Staff was very accommodating. They moved me fro a room I didn't like. I enjoyed the facilities and my stay.
Our room never got cleaned even after 2 requests.
If you have kids and want a vacation that will appeal to everyone, this is it.
Great location. Very clean and safe. Spendy but worth it.
My family loved this hotel! Awesome location, awesome pools, great staff and very comfortable bed and pillows! Room was very well laid out and we want to go back!
Hotel was older & needs updating. Staff was very friendly and accommodating but we were disappointed in the cleanliness of the room. Found toys & food left from previous guests and then killed a cockroach in the room.
This is a beautiful resort with a lot of fun things to do for children. I was there with my husband and teenage son and we didn't go to River Ranch or eat at any of the on-site restaurants. We preferred the pool by the lobby. It was quiet, there were always chairs, and Julie the bar attendant was awesome! I looked forward to seeing her smiling face every day. She was very friendly and attentive and made us feel welcome. The gift shops were nice but expensive as most hotel gift shops are. This is not a luxurious modern resort. It's a bit outdated but still beautiful, quiet, and family-friendly. It's really beautiful at night! We didn't spend that much time there anyway...we were too busy doing other things. The location is wonderful...close to shopping, hiking, mountain climbing, and restaurants. We did have to move rooms on our last night because our sink backed up and overflowed, but the staff was very apologetic and helpful. It was no big deal. The rooms could use new furniture but again we didn't spend much time in our room at all.
Loved the room the pool and the weather! Kids thought water slide was slow and boring but we enjoyed it all!
Was in Arizona for a conference in downtown. Squaw Peak seems like a Lovely Hotel from online. It was clean and a decent-sized room. Could have done with a better View, our overlooked catering halls fan. Wasn't extremely happy about Resort fees for amenities you may not use. But I would recommend it for families. It's a nice place if you're taking children.
The first room was horrible so I requested a different room. The second room was marginally better. The furniture was dirty and worn out. I would not sit on the couch. It had spots all over it. The towels were so old that they were thread bare. These should have been replaced long ago. The house keeping staff did not speak English. The pool that was supposed to be heated was cold as ice. I would never stay here again nor would I recommend this hotel to anyone. I requested a 5-star hotel and this one isn't that at all.
Had a good stay. Enjoyed the views and liked the close access to airport and nearby food. Food and drink at hotel/resort were overpriced.
We enjoyed relaxing around the pool. This hotel is definitely oriented for families with kids more than couples. Lots of kiddos were running around, and we needed to change rooms because we had a little screamer next door to us the first night.
Staff very friendly. We were a little disappointed in water ranch. Expecting a waterpark not one single slide. Mini golf was fun, but should be 9 holes. Several holes share the same green patch.
We were a little bit dissapointed because the lazy river was closed. Pools need a little bit of care, but other than that was nice
We were there in the off season (mid December) and had a wonderful stay. The weather was awesome, the place was decorated for Christmas and the pools were not crowded. Got a couple of great meals at Ricos (including Breakfast with Santa), though we didn't get a chance to try the other restaurant (Hole in the Wall). The room was spacious (suite with 2 queens and a pullout couch) and clean, but just about average in amenities. It had a little back patio with a view of the mountains (albeit partially blocked). I also liked the fitness center, which is included with the resort fee. Overall, a great location to use as home base for a vacation in Phoenix.
The hotel needs remodeling. Expensive for the quality.
Guest reviews for Pointe Hilton Squaw Peak Resort
always outstanding
Everyone
I have stayed here at least half a dozen times over 20 years, and it never disappoints. The property and rooms are kept current, the amenities are always top shelf. The resort pools are great, and the "River Ranch" area continues to be fun for all.
hotel in phoenix
Everyone
The hotel is undergoing a renovation so I imagine that will improve the facilities. The suite was nice though a bit outdated. It sleeps 4 but only 2 glasses and 2 disposable cups. Had to ask for more even though only two of us in room. Dirty q-tip in the floor when we arrived but otherwise it seemed clean. We enjoyed the pool and pool deck.
fun resort! helpful staff! great maid service.
Everyone
Fun place to stay! Maid service was exceptional. Our room was beautifully cleaned and straightened daily. The pools were fun. I appreciated the big full size beach towels at the pool. The wait staff was very accommodating and made for a relaxing get away. It is a very attractive resort and we had a nice trip. Our king suite was roomy for our family of 4. Drinks and food were pricey as were items in stores on site like sunscreen-$16.00! Stop at Walgreens instead! The website mentioned that the North Point suites will be renovated this summer. They are in need of some TLC. Clean and comfortable but our sofa sleeper was broken and not usable and we had to have two roll away beds brought in for our daughters as no other rooms were available. They were comfortable but we had two roll away beds to deal with in what would have been a nice size room so that was a bummer. Also shower curtain rod drooped and the bathroom door stuck. Lots of additional fees at checkout which bummed me out s bit especially since I felt we should have been compensated in some way for the broken sofa bed. All in all a very fun trip and it looks like they are aware of rooms needing updating.
pools
Everyone
We were very unhappy that at 10am going to any of the pools at the complex you could not find a lounge chair to sit in. With all the resorts I have ever stayed at this is the first time it has ever happened to us. And yes I have been to resorts on holiday weekends so I don't want to hear that excuse.
hotel is always very consistent in performance.
Everyone
Staff was very accommodating. They moved me fro a room I didn't like. I enjoyed the facilities and my stay.
Everyone
Our room never got cleaned even after 2 requests.
great family friendly resort.
Everyone
If you have kids and want a vacation that will appeal to everyone, this is it.
spring break family vaction
Everyone
Great location. Very clean and safe. Spendy but worth it.
awesome hotel!
Everyone
My family loved this hotel! Awesome location, awesome pools, great staff and very comfortable bed and pillows! Room was very well laid out and we want to go back!
hotel needs updating
Everyone
Hotel was older & needs updating. Staff was very friendly and accommodating but we were disappointed in the cleanliness of the room. Found toys & food left from previous guests and then killed a cockroach in the room.
