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Pointe Hilton Squaw Peak Resort

4.0 out of 5.0

Recent guest reviews

This is the second time we got a room at this hotel. We were surprised when we checked in that they now have a charge for each day of our stay to use to pool.

The hotel grounds are well-kept. Our room was clean and the beds were very comfortable. The pools needed some cleaning. You could see dirt accumulation on the bottom. Aside from the cleanliness of the pool, it is a great place for little kids, as the pool depth doesn't exceed 3 1/2 feet, but I had hoped for a pool with more depth to do laps. The lazy river doesn't flow like the ones I'm used to, you have to push yourself through to the end. The food and service at the pool was very good. Our stay was very pleasant, however at checkout, we found we were charged an additional $26.00 per day. When asked about the charge, they said it was for WiFi. We had attempted to connect to their WiFi multiple times but could never get it to work. We told them about this, but they still charged us. All in all, for the price, it was a good place to stay.

Wi-Fi didn't work in our room...only one jet in the hot tub we used was working...the restaurants are seasonal so even though you pay a $25 amenity fee not all amenities work or are open. Our patio was barely large enough for two people and had an ugly concrete wall you couldn't see over when sitting down. For sure not what the pictures looked like.

We have a family of 6 (2 parents; 4 kids ages 9,8,4 and 7mos) and this was a perfect place for us! We live in Prescott and wanted to get away for the nights and have been eyeing this resort for a while. Sept. was perfect time to go because the lack of people and the weather is mid 80's! The water park is really like a small park but it was very easy for me to watch all 4 kids at once. I wish they had more dining options but the food at the pool was very good, just a little pricey than I would like to spend on 6 people for pool food. There was a lot of construction and the casita we were staying in was being held up by jacks, I really hope that was safe! But the casita was awesome for all of us, the resort was very clean, the staff was SUPER friendly. We will be back again!

I have stayed here at least half a dozen times over 20 years, and it never disappoints. The property and rooms are kept current, the amenities are always top shelf. The resort pools are great, and the "River Ranch" area continues to be fun for all.

The hotel is undergoing a renovation so I imagine that will improve the facilities. The suite was nice though a bit outdated. It sleeps 4 but only 2 glasses and 2 disposable cups. Had to ask for more even though only two of us in room. Dirty q-tip in the floor when we arrived but otherwise it seemed clean. We enjoyed the pool and pool deck.

Fun place to stay! Maid service was exceptional. Our room was beautifully cleaned and straightened daily. The pools were fun. I appreciated the big full size beach towels at the pool. The wait staff was very accommodating and made for a relaxing get away. It is a very attractive resort and we had a nice trip. Our king suite was roomy for our family of 4. Drinks and food were pricey as were items in stores on site like sunscreen-$16.00! Stop at Walgreens instead! The website mentioned that the North Point suites will be renovated this summer. They are in need of some TLC. Clean and comfortable but our sofa sleeper was broken and not usable and we had to have two roll away beds brought in for our daughters as no other rooms were available. They were comfortable but we had two roll away beds to deal with in what would have been a nice size room so that was a bummer. Also shower curtain rod drooped and the bathroom door stuck. Lots of additional fees at checkout which bummed me out s bit especially since I felt we should have been compensated in some way for the broken sofa bed. All in all a very fun trip and it looks like they are aware of rooms needing updating.

We were very unhappy that at 10am going to any of the pools at the complex you could not find a lounge chair to sit in. With all the resorts I have ever stayed at this is the first time it has ever happened to us. And yes I have been to resorts on holiday weekends so I don't want to hear that excuse.

Staff was very accommodating. They moved me fro a room I didn't like. I enjoyed the facilities and my stay.

Our room never got cleaned even after 2 requests.

If you have kids and want a vacation that will appeal to everyone, this is it.

Great location. Very clean and safe. Spendy but worth it.

My family loved this hotel! Awesome location, awesome pools, great staff and very comfortable bed and pillows! Room was very well laid out and we want to go back!

Hotel was older & needs updating. Staff was very friendly and accommodating but we were disappointed in the cleanliness of the room. Found toys & food left from previous guests and then killed a cockroach in the room.

This is a beautiful resort with a lot of fun things to do for children. I was there with my husband and teenage son and we didn't go to River Ranch or eat at any of the on-site restaurants. We preferred the pool by the lobby. It was quiet, there were always chairs, and Julie the bar attendant was awesome! I looked forward to seeing her smiling face every day. She was very friendly and attentive and made us feel welcome. The gift shops were nice but expensive as most hotel gift shops are. This is not a luxurious modern resort. It's a bit outdated but still beautiful, quiet, and family-friendly. It's really beautiful at night! We didn't spend that much time there anyway...we were too busy doing other things. The location is wonderful...close to shopping, hiking, mountain climbing, and restaurants. We did have to move rooms on our last night because our sink backed up and overflowed, but the staff was very apologetic and helpful. It was no big deal. The rooms could use new furniture but again we didn't spend much time in our room at all.

Loved the room the pool and the weather! Kids thought water slide was slow and boring but we enjoyed it all!

Was in Arizona for a conference in downtown. Squaw Peak seems like a Lovely Hotel from online. It was clean and a decent-sized room. Could have done with a better View, our overlooked catering halls fan. Wasn't extremely happy about Resort fees for amenities you may not use. But I would recommend it for families. It's a nice place if you're taking children.

The first room was horrible so I requested a different room. The second room was marginally better. The furniture was dirty and worn out. I would not sit on the couch. It had spots all over it. The towels were so old that they were thread bare. These should have been replaced long ago. The house keeping staff did not speak English. The pool that was supposed to be heated was cold as ice. I would never stay here again nor would I recommend this hotel to anyone. I requested a 5-star hotel and this one isn't that at all.

Had a good stay. Enjoyed the views and liked the close access to airport and nearby food. Food and drink at hotel/resort were overpriced.

We enjoyed relaxing around the pool. This hotel is definitely oriented for families with kids more than couples. Lots of kiddos were running around, and we needed to change rooms because we had a little screamer next door to us the first night.

7677 N 16th St Phoenix AZ

Hotel highlights

  • Free in-room WiFi
  • Free parking
  • Onsite dining
  • Spa

Located in Camelback East, Pointe Hilton Squaw Peak Resort is within a few miles (5 km) of sights such as Carnival of Illusion and Wrigley Mansion. This 563-room, 4-star resort welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and a water park. In the mountains, the resort is also close to Town and Country Shopping Center and Piestewa Peak.


Dining

There are ample dining options with 3 onsite restaurants, including Hole-in-the-Wall, which specializes in American cuisine. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 563 air-conditioned rooms feature iPod docks, refrigerators, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Pointe Hilton Squaw Peak Resort features a full-service spa, 8 outdoor pools, and a free water park. Onsite parking is available, both free self and paid valet parking (USD 10.00 per day)—also useful is limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a lazy river, a children's pool, and a health club.

Room options

King Casita

King 1 | Sleeps 4

2 Queen Casita

Queen 2 | Sleeps 5

Studio, One King Bed

King 1 | Sleeps 2

One Bedroom Suite, Two Queen Beds

Queen 2 | Sleeps 5

Guest reviews for Pointe Hilton Squaw Peak Resort

Everyone (29) Couples (61) Business (14) Family (88) Other (16) Friends (13)
4

got a surprise on check-in

Everyone

This is the second time we got a room at this hotel. We were surprised when we checked in that they now have a charge for each day of our stay to use to pool.

By on Oct 27, 2017

3

hotel review

Everyone

The hotel grounds are well-kept. Our room was clean and the beds were very comfortable. The pools needed some cleaning. You could see dirt accumulation on the bottom. Aside from the cleanliness of the pool, it is a great place for little kids, as the pool depth doesn't exceed 3 1/2 feet, but I had hoped for a pool with more depth to do laps. The lazy river doesn't flow like the ones I'm used to, you have to push yourself through to the end. The food and service at the pool was very good. Our stay was very pleasant, however at checkout, we found we were charged an additional $26.00 per day. When asked about the charge, they said it was for WiFi. We had attempted to connect to their WiFi multiple times but could never get it to work. We told them about this, but they still charged us. All in all, for the price, it was a good place to stay.

By , from Denver, CO on Oct 25, 2017

3

was a bit disappointed

Everyone

Wi-Fi didn't work in our room...only one jet in the hot tub we used was working...the restaurants are seasonal so even though you pay a $25 amenity fee not all amenities work or are open. Our patio was barely large enough for two people and had an ugly concrete wall you couldn't see over when sitting down. For sure not what the pictures looked like.

By , from mckinney tx on Oct 25, 2017

5

great for families with multi-ages kids

Everyone

We have a family of 6 (2 parents; 4 kids ages 9,8,4 and 7mos) and this was a perfect place for us! We live in Prescott and wanted to get away for the nights and have been eyeing this resort for a while. Sept. was perfect time to go because the lack of people and the weather is mid 80's! The water park is really like a small park but it was very easy for me to watch all 4 kids at once. I wish they had more dining options but the food at the pool was very good, just a little pricey than I would like to spend on 6 people for pool food. There was a lot of construction and the casita we were staying in was being held up by jacks, I really hope that was safe! But the casita was awesome for all of us, the resort was very clean, the staff was SUPER friendly. We will be back again!

By , from Prescott, AZ on Sep 29, 2017

5

always outstanding

Everyone

I have stayed here at least half a dozen times over 20 years, and it never disappoints. The property and rooms are kept current, the amenities are always top shelf. The resort pools are great, and the "River Ranch" area continues to be fun for all.

By , from Long Island, NY on Aug 20, 2017

3

hotel in phoenix

Everyone

The hotel is undergoing a renovation so I imagine that will improve the facilities. The suite was nice though a bit outdated. It sleeps 4 but only 2 glasses and 2 disposable cups. Had to ask for more even though only two of us in room. Dirty q-tip in the floor when we arrived but otherwise it seemed clean. We enjoyed the pool and pool deck.

By , from eugene, or on Jul 18, 2017

4

fun resort! helpful staff! great maid service.

Everyone
North pool. Nice and convenient. Swim up bar was open on the weekend. We would have liked more. Night photo of north pool from near our room. Beautiful grounds. River Ranch main pool. Waterfall was fun. River Ranch Main Pool. Summer fun and perfect way to cool off in the extreme summer heat in Phoenix!

Fun place to stay! Maid service was exceptional. Our room was beautifully cleaned and straightened daily. The pools were fun. I appreciated the big full size beach towels at the pool. The wait staff was very accommodating and made for a relaxing get away. It is a very attractive resort and we had a nice trip. Our king suite was roomy for our family of 4. Drinks and food were pricey as were items in stores on site like sunscreen-$16.00! Stop at Walgreens instead! The website mentioned that the North Point suites will be renovated this summer. They are in need of some TLC. Clean and comfortable but our sofa sleeper was broken and not usable and we had to have two roll away beds brought in for our daughters as no other rooms were available. They were comfortable but we had two roll away beds to deal with in what would have been a nice size room so that was a bummer. Also shower curtain rod drooped and the bathroom door stuck. Lots of additional fees at checkout which bummed me out s bit especially since I felt we should have been compensated in some way for the broken sofa bed. All in all a very fun trip and it looks like they are aware of rooms needing updating.

By , from Seattle, WA on Jun 28, 2017

3

pools

Everyone

We were very unhappy that at 10am going to any of the pools at the complex you could not find a lounge chair to sit in. With all the resorts I have ever stayed at this is the first time it has ever happened to us. And yes I have been to resorts on holiday weekends so I don't want to hear that excuse.

By , from MN on May 30, 2017

4

hotel is always very consistent in performance.

Everyone

Staff was very accommodating. They moved me fro a room I didn't like. I enjoyed the facilities and my stay.

By on May 15, 2017

2
Everyone

Our room never got cleaned even after 2 requests.

By on Apr 25, 2017