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Hawthorn Suites by Wyndham Chandler/Phoenix Area

3.0 out of 5.0

Recent guest reviews

Hotel is close to restaurants, grocery store, banks, and gas stations. Room has a classic look but still comfortable. Breakfast incuded was great. I enjoyed my stay and would recommend it.

We ended up staying for only 3 days. Our room wasn't cleaned 1 time. We complained to the front desk and they said they would have someone clean it. When we got back (our last night) our room was not cleaned and our suitcases were gone thru, the night stand drawers were left open. When went to the front desk and complained AGAIN nothing was done about it. I regret that we didn't call the police. We were just so happy to LEAVE.

Had a two bedroom suite with full kitchen and pullout sofa. Was like our own apartment. Would stay again for sure, easier than booking multiple rooms elsewhere.

The person at the front desk set the tone for our stay, thank goodness it was only one night. As soon as I walked in, he mumbled, "I'm never going to get any work done." I tried to be cheery when I greeted him and asked how he was doing, to which he replied, "I'd be doing great it I could just get some work done." I thought to myself, does he not know that his job entails working with people and checking in guests??? He proceeded to let me know that my key "might not work" and gave me a map of the facility. Most front desk people circle where we are and where the room is and the best place to park. When I asked for a pen so I could write on the map myself he replied, "God, I hate this!" and I looked at him and he said "Here's your room key, breakfast is..." That was a surreal encounter and I was in disbelief the entire time. Did I look like someone he hated? Was I too nice? Definitely won't be returning to that place.

The suite was okay for the dollars per night. However the beds were not good at all. The bed I slept in slanted down on the edge so I had to sleep in the middle to be a little comfortable. The pillows were also lumpy and need to be replaced.

Rooms are much older than the pictures. Couch looked dirty and old. One thing we did like was having a small kitchen to make our own meals

I checked in late and was greeted by a very nice man at the front desk. The room was great! Love the kitchen and separate sitting area including a sofa. The bed was very comfortable and bathroom was clean and efficient. The only problem I had was being able to hear other customers going in and out of their rooms. I would stay again.

Great hotel, definitely would recommend it to friends and family. Staff is super nice. Rooms were clean and nice. Pool was a bit small but still nice. This was my second time staying there and I honestly would stay there in the future.

It has a nice kitchen. (an Exceptional point) Two LED TVs The most spacious hotel at the similar price I have ever booked.

Not so good but it's just ok. Price is not too bad

Staff was great room was amazing very clean and comfortable. The only thing that sucked was the pool it was green but overall a very good place to stay.

Good home base for spring training games - spacious, clean, and quiet.

I recently stayed here for a week while at a training, the hotel was. Ice except for a weird rule about breakfast. When I got to the dinning room there were signs on all the door saying it was dine in only, but I had to rush to training so I just grabbed food and left, I felt uncomfortable and the second day I did the same thing and a staff member called me out on it. I won't recommend this hotel because of that fact.

I was disappointed as I expected more from the Hawthorn name. I walked into the building and immediately smelled old/musky! The carpet in the hallway was hideous ugly appeared to be old/outdated print. I went to receptionist to ask if I would have luck in another building. She said they are all the same and had been remodeled/updated. The pictures on the internet made this hotel look like all the other Hawthorn hotels. My bedroom did have the same decor/window treatments but the sofa sleeper was an old/outdated print & to me, NOT updated. The breakfast was somewhat the same as most Hawthorn hotels. However the waffle maker was OLD with crud caked on I guess from the years of use?

The front desk guy hung up on me when I was asking him info after I already booked hotel very rude when checking in

The front desk agent at check-in was very efficient. Very large room for the price. The breakfast staff didn't miss a beat, I even tipped him because I was so impressed at how well everything was kept stocked.

Great beds, love the full fridge and freezer. Hot breakfast was nice, and you can't beat the price...

Towels in room literally the size of hand towels. The bathroom carpet was 3 times bigger.

I loved it! it was like an apartment. I like that there were 2 tvs. the only downside would be the shower. When you move around in the tub, it creaks. But other than that, everything was super superior!

Clean, comfortable, and attractive - inside and out.

5858 W Chandler Blvd Chandler AZ

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Hawthorn Suites by Wyndham Chandler/Phoenix Area is located 3.1 mi (5 km) from Chandler Fashion Center and within a 10-minute drive of Phoenix Premium Outlets. This 3-star hotel has 100 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Lone Butte Casino is also close to this Chandler hotel.


Dining

Free full breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM. Get a pick-me-up at the coffee shop/café.


Rooms

The 100 air-conditioned accommodations feature kitchenettes and space to spread out with separate bedrooms, living rooms, and dining areas. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.


Property features

At Hawthorn Suites by Wyndham Chandler/Phoenix Area, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 2 Bedrooms

King 2 | Sleeps 6

Suite, 2 Bedrooms, Accessible

King 2 | Sleeps 6

Suite, 1 King Bed with Sofa bed, Smoking

King 1 | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Accessible

King 1 | Sleeps 4

Guest reviews for Hawthorn Suites by Wyndham Chandler/Phoenix Area

Everyone (19) Couples (22) Business (8) Family (21) Other (6) Friends (5)
3
Everyone

Hotel is close to restaurants, grocery store, banks, and gas stations. Room has a classic look but still comfortable. Breakfast incuded was great. I enjoyed my stay and would recommend it.

By , from Long beach on Mar 27, 2018

Review comment responded on Apr 1, 2018

Thank you for your honest review, we look forward to your next stay !!

1

don't bother staying here.

Everyone

We ended up staying for only 3 days. Our room wasn't cleaned 1 time. We complained to the front desk and they said they would have someone clean it. When we got back (our last night) our room was not cleaned and our suitcases were gone thru, the night stand drawers were left open. When went to the front desk and complained AGAIN nothing was done about it. I regret that we didn't call the police. We were just so happy to LEAVE.

By , from Long Island, NY on Mar 14, 2018

Review comment responded on Apr 5, 2018

Marie, thank you for taking the time to write such a candid review! We appreciate all of your feedback we strive for perfection and on behalf of the entire staff we apologize it wasn't up to your standards! We would love the opportunity to make it up to you

4

perfect for spring training

Everyone

Had a two bedroom suite with full kitchen and pullout sofa. Was like our own apartment. Would stay again for sure, easier than booking multiple rooms elsewhere.

By , from california on Mar 7, 2018

Review comment responded on Mar 7, 2018

We are thrilled you enjoyed your stay with us ! We appreciate your feedback and hope to see you again next year!!!

3

weird front desk person

Everyone

The person at the front desk set the tone for our stay, thank goodness it was only one night. As soon as I walked in, he mumbled, "I'm never going to get any work done." I tried to be cheery when I greeted him and asked how he was doing, to which he replied, "I'd be doing great it I could just get some work done." I thought to myself, does he not know that his job entails working with people and checking in guests??? He proceeded to let me know that my key "might not work" and gave me a map of the facility. Most front desk people circle where we are and where the room is and the best place to park. When I asked for a pen so I could write on the map myself he replied, "God, I hate this!" and I looked at him and he said "Here's your room key, breakfast is..." That was a surreal encounter and I was in disbelief the entire time. Did I look like someone he hated? Was I too nice? Definitely won't be returning to that place.

By , from Riverside CA on Jan 1, 2018

Review comment responded on Jan 5, 2018

We are terribly sorry you did not enjoy your experience with us and have addressed the issue as that agent no longer works for us. Thank you for writing a review and have a happy new year

3
Everyone

The suite was okay for the dollars per night. However the beds were not good at all. The bed I slept in slanted down on the edge so I had to sleep in the middle to be a little comfortable. The pillows were also lumpy and need to be replaced.

By , from California on Dec 7, 2017

Review comment responded on Dec 13, 2017

Kathleen, Thank you for taking the time for writing a review, we are glad too hear you liked the layout of our rooms, We have addressed the issue with the bed and pillows directly and we look forward to serving you in the future !

3
Everyone

Rooms are much older than the pictures. Couch looked dirty and old. One thing we did like was having a small kitchen to make our own meals

By on Dec 5, 2017

Review comment responded on Dec 8, 2017

Hello, Thank you for taking the time to write us a review, we are in the middle of a complete renovation and can assure you the rooms will be spectacular upon your next visit! Thank you again and enjoy your day!

4

nice hotel!

Everyone

I checked in late and was greeted by a very nice man at the front desk. The room was great! Love the kitchen and separate sitting area including a sofa. The bed was very comfortable and bathroom was clean and efficient. The only problem I had was being able to hear other customers going in and out of their rooms. I would stay again.

By on Oct 9, 2017

5
Everyone

Great hotel, definitely would recommend it to friends and family. Staff is super nice. Rooms were clean and nice. Pool was a bit small but still nice. This was my second time staying there and I honestly would stay there in the future.

By on Jun 10, 2017

4
Everyone

It has a nice kitchen. (an Exceptional point) Two LED TVs The most spacious hotel at the similar price I have ever booked.

By on May 12, 2017

3

good location. room smells deodorizer on old carpe

Everyone

Not so good but it's just ok. Price is not too bad

By on Apr 30, 2017