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Extended Stay America Phoenix - Airport

2.5 out of 5.0

Recent guest reviews

I only had to rely on this hotel after I was cancelled on by the Hilton.

I had issues with reservation canceling and being charged twice For the stay

it was nice, but I could not get a receipt from the hotel, very inconvenient

The hotel was nice and easy to get to. For just one night it was a great bargain.

Needs updating and maintenance. Noisy within the hotel. Air conditioner Needed adjusting. Fan mode did not work to block noise. Water leaking from shower faucet provided dropping noise through the night. Staff was very nice.

Fair hotel. Large room, small bathroom. Enjoyed having a recliner after a long trip. Easy access to the airport.

Staff ok, room was dated, sink faucet was gross, shower drain backed up, unsure how clean bed sheets were.

Nice for the price. Liked have the kitchenette in the room. I would book again.

I stay in Phoenix once a week and always stay at this ExtendedStay. The staff is the best -- always friendly and helpful. I like the full kitchen set-up and the beds are comfortable enough. Location is convenient and quiet.

Well...we stayed at the hotel for 3 weeks. Being an Extended Stay...you only get housekeeping once a week. You can go to the front desk and exchange dirty towels for clean ones...get toilet paper, a coffee maker, dishes and some utensils. There are laundry facilities (a plus). There is no pool (a definite minus)! They had the best, squishy pillows I had in a long time from a hotel...thanks for those!

I stayed for thee and half days , two with no TV , I told the staff and they told me we have no maintenance so the next day I left early came back around 8:00 pm same problem . They don't clean your room or exchange towels , the breakfast is really nothing but old oranges and apples , coffe and granola bars ohhhh muffins too. Not a real hot breakfast where you can seat and eat you just take the mentioned food from a little counter in front if their customer service desk ... The only nice thing about it it was the location a very nice view !!!!!

If your looking for a place that is dirty, noisy, and smells like cigarette smoke this is the place for you!

It was okay, I ended up staying at another hotel due to the distance from the airport.

The hotel and room was ok. I didn't like the fact that they didn't have a housekeeper clean our room the 3 days we were there. They didn't even take our trash out or replace our towels.

Room lacked basic items of soap/shampoo. Room was not very clean and ragging party down the hall that lasted into the early morning.

Stayed at the hotel for one night to hang out in central phoenix. The hotel was great! The room had a fridge, sink and microwave. The bed was super comfortable. The staff was professional and really nice. The hotel and room were better than I expected. The hotel is not in a desirable location but's close to central phx and Tempe.

I had a good stay at this hotel. The room was nice and the staff was friendly. Nice place

convenience to airport , clean , secured...business travel will be a good match.

I didn't expect this place to be like this. I was blown away. Everything was perfect. Maybe a better breakfast in the morning. But I'm okay with that. Will most def stay here again

Great staff, excellent services, great value. Would highly recommend.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Phoenix - Airport

Everyone (7) Couples (11) Business (11) Family (1) Other (6) Friends (2)
3

ok in a pinch

Everyone

I only had to rely on this hotel after I was cancelled on by the Hilton.

By on Feb 23, 2017

Review comment responded on Feb 25, 2017

Thank you for choosing to stay at our hotel and taking the time to review your stay. We are glad you had an overall pleasant visit and that you liked most aspects while you were here. Thanks again, we hope to have the opportunity to welcome you back soon! Sincerely, General Manager

3
Everyone

I had issues with reservation canceling and being charged twice For the stay

By on Nov 24, 2016

Review comment responded on Nov 26, 2016

Thank you for your stay with us. We are sorry you had issues with your reservation and our front desk staff did not resolve the issue to your satisfaction. Your comments will be shared with our team in order to prevent similar issues from happening again. We hope the rest of your stay was enjoyable and that you will stay with us again whenever you are in the area. Sincerely, General Manager

5
Everyone

it was nice, but I could not get a receipt from the hotel, very inconvenient

By on Nov 18, 2016

Review comment responded on Nov 20, 2016

Thank you for selecting Extended Stay America - Phoenix - Airport for your visit and for sharing your comments. We are glad you enjoyed your stay with us, but we are sorry if any inconvenience was caused. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager

3
Everyone

The hotel was nice and easy to get to. For just one night it was a great bargain.

By , from Chicago on Nov 11, 2016

Review comment responded on Nov 13, 2016

Thank you for the feedback about your stay with us. We are happy that you liked our convenient location and affordable rates. However, we are sorry that we did not deliver a fresh and clean suite during your stay. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. Thank you once again, we hope to welcome you back soon. Sincerely, General Manager

3
Everyone

Needs updating and maintenance. Noisy within the hotel. Air conditioner Needed adjusting. Fan mode did not work to block noise. Water leaking from shower faucet provided dropping noise through the night. Staff was very nice.

By on Sep 19, 2016

Review comment responded on Sep 21, 2016

Thank you for the candid comments about your stay with us. We are sorry to read you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience, and we look forward to having you back with us in the future. Sincerely, General Manager

4

okay hotel.

Everyone

Fair hotel. Large room, small bathroom. Enjoyed having a recliner after a long trip. Easy access to the airport.

By on Sep 11, 2016

Review comment responded on Sep 13, 2016

Thank you for your recent review regarding your stay at our hotel. I am glad that you enjoyed your accommodation and our proximity to the airport. Thanks for being our guest, and we hope you will come back for another stay at Extended Stay America Phoenix – Airport. Sincerely, General Manager

3
Everyone

Staff ok, room was dated, sink faucet was gross, shower drain backed up, unsure how clean bed sheets were.

By on Apr 15, 2016

4

good for the value

Couples

Nice for the price. Liked have the kitchenette in the room. I would book again.

By on Dec 15, 2015

5

excellent staff

BusinessTravelers

I stay in Phoenix once a week and always stay at this ExtendedStay. The staff is the best -- always friendly and helpful. I like the full kitchen set-up and the beds are comfortable enough. Location is convenient and quiet.

By on Sep 18, 2015

4

a different experience

Couples

Well...we stayed at the hotel for 3 weeks. Being an Extended Stay...you only get housekeeping once a week. You can go to the front desk and exchange dirty towels for clean ones...get toilet paper, a coffee maker, dishes and some utensils. There are laundry facilities (a plus). There is no pool (a definite minus)! They had the best, squishy pillows I had in a long time from a hotel...thanks for those!

By on Mar 21, 2015