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Recent guest reviews

Bait and switch on pricing. Advertised for 104 per night, Second night was 35.00 more. Yes, I know I should of read the fine print. Misleading at best. Dont like your style. No more.

It’s an old property, that could use some work. The shower was especially weird and hard to use. Bed was comfortable but the room was noisy. Mary the shuttle driver was really nice. Served its purpose to get us close to the airport for an early flight the next day.

Cleanliness of property. I did a sweep of the room before leaving. There was pills under the bed. And Vick’s vapor rub or something rub. It looks like they never cleaned under there. The room was not cleaned well. And everything is old. Which I don’t mind if it’s clean. The pill thing is what sent it over the edge. Staff were ok. Not the friendliest. But not the worst.

Was okay for the price. If your high end person don’t stay. So so all the way. Not a quiet place noise travel between rooms from hall noise and next room

Excellent staff and service, close to the mall and very nice property but not the best neighborhood.

Was a spur of the moment overnight stay due to weather in Phoenix. Over all "thumbs up". I'd have my family stay there again.

Hotel needs upgrade and more attention to cleanliness. Staff were nice and helpful.

When I arrived in the room it was warmer so I turned down the a/c to cool it down an hour later I was still sweating so I turned it all the way down to 60 needlto say my family sweat all night if you weren’t right under the vent. When I took a shower in the morning the tub filled up halfway so it felt like I was swimming there were pump shampoo and conditioner but were empty so my family had to use 1 little bottle between us.

It could stand a deep cleaning the carpets and the bathroom

The cleanliness of the room when I first got there

Rooms moldy smell. Good low cost, but the mold odor was too much

Hot breakfast is not hot- they had frozen ketchup on the counter - we we gone all day on Saturday only to come back to find our room has not been cleaned - they said we had the DND on our door and we didn’t - the A/C in the room never got cold!

S Priest Dr Tempe AZ

Hotel highlights

  • Walking distance to Arizona Mills Mall
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Arizona Mills Mall is a short stroll from Best Western Plus Tempe by the Mall, and other popular attractions like Diablo Stadium are within a few miles (5 km). This 157-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Centrally located in Tempe, the hotel is connected to a shopping center, and a short walk from Sea Life Aquarium and LEGOLAND Discovery Center Arizona.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 9 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

Best Western Plus Tempe by the Mall's 157 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

At Best Western Plus Tempe by the Mall, guests enjoy an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Tempe by the Mall

Everyone (44) Couples (38) Business (17) Family (44) Friends (11) Other (8)
3
Everyone

By on Feb 9, 2020

Review comment responded on Feb 11, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

1
Business Business

Bait and switch on pricing. Advertised for 104 per night, Second night was 35.00 more. Yes, I know I should of read the fine print. Misleading at best. Dont like your style. No more.

By , from Denver CO on Feb 8, 2020

Review comment responded on Feb 11, 2020

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

3
Family Business Business

It’s an old property, that could use some work. The shower was especially weird and hard to use. Bed was comfortable but the room was noisy. Mary the shuttle driver was really nice. Served its purpose to get us close to the airport for an early flight the next day.

By on Jan 26, 2020

Review comment responded on Jan 27, 2020

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for your feedback and kind words for Mary. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2
Everyone

Cleanliness of property. I did a sweep of the room before leaving. There was pills under the bed. And Vick’s vapor rub or something rub. It looks like they never cleaned under there. The room was not cleaned well. And everything is old. Which I don’t mind if it’s clean. The pill thing is what sent it over the edge. Staff were ok. Not the friendliest. But not the worst.

By on Jan 26, 2020

Review comment responded on Jan 27, 2020

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

3
Everyone

By on Jan 25, 2020

Review comment responded on Jan 27, 2020

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations.

5
Everyone

By on Dec 1, 2019

Review comment responded on Dec 2, 2019

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

1
Everyone

By on Dec 1, 2019

Review comment responded on Dec 2, 2019

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations.

3
Family Family

Was okay for the price. If your high end person don’t stay. So so all the way. Not a quiet place noise travel between rooms from hall noise and next room

By on Nov 3, 2019

Review comment responded on Nov 4, 2019

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4
Everyone

By on Oct 13, 2019

Review comment responded on Oct 14, 2019

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

4
Everyone

Excellent staff and service, close to the mall and very nice property but not the best neighborhood.

By on Oct 12, 2019

Review comment responded on Oct 14, 2019

Thank you for completing the survey regarding your recent stay at our property. Thank you for your kind words left for staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Best Western Plus Tempe by the Mall

5300 S Priest Dr, Tempe, AZ 85283
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