Skip to main content
Beginning of main content

Best Western Plus Tempe by the Mall

2.5 out of 5.0

Recent guest reviews

the smell was awful,the minute i got there. there was crumbs on the bed. the hairdryer was not working.

Overall great experience. Popcorn provided when you walk in. Great parking and location.

My 3 night stay was quiet,clean and comfortable.10 out of 10.

Great hotel to stay weather business or pleasure.Fun for the whole family

I booked my room through orbitz and prepaid. I checked in on friday and the desk clerk said she found my reservation and gave me keys but charged me $76 I thought for taxes. Sunday morning the manager comes to my room saying we were supposed to have been out Saturday. I go to the front desk and show them my orbitz confirmation thru monday. In the meantime she charged my card another $150 without my permission to cover our stay till monday. It seems i was double booked. How i dont know.. The manager said she would call orbitz and get it straightened out. I never heard from her. I had to call orbitz myself and work it out. My last night I was stuck in my room cause they over drew my account. Upon checkout they guaranteed that my charges would b reversed but wouldn't show up in my account for a few days. I had $5 to get back to tuba city. They didn't offer any discounts just apologizes.

The kids really enjoyed the pool. Nice location, will recommend.

Good value for the money. Close to freeway. No frills, just basic comforts. Fast internet. Yummy breakfast. Hot breakfast. Friendliest employees. Medium sized rooms with all basic amenities. Not the best neighborhood (Guadalupe).

Friendly staff, very clean and comfortable room. Would recommend this Hotel to others.

Excellent location, very nice breakfast. Wonderful staff

Will definitely stay here again. The breakfast was awesome and had a great variety and they had a Shuttle to Diablo Stadium too, pool was great...had a great time and will be back next year too

We enjoy our stay Nice breakfast Nice amenities!!!

We were very impressed with the staff, the breakfast offered and the overall service provided. This was our second stay at this hotel.

I have stayed in numerous hotels/motels in Phoenix over the past year, and found the Best Western Plus Tempe by the Mall to be my most enjoyable experience thus far. The room was tidy and smelled clean. Large refrigerator and freezer kept my foods cold. Enjoyed the flat screen tv and channel selections. The breakfast buffet was excellent. The staff were friendly. All the doors were interior, so I felt safe. The air conditioner worked very well. Bathroom was well lit and roomy. The bed was comfortable and afforded me a good nite's sleep. It was near the 10 freeway, shopping center, gas station, fast food, etc. The only complaints I would have were that there was very little to no ice from the machine on the second floor for all 3 nites; and that I received a knock on my door at 1 pm to vacate after I had extended my stay via the internet. I even called the desk person about a half hour after I made the new reservation to extend my stay by one nite, and asked him to be sure that I did not get interrupted by something like this( have had this happen elsewhere). So, of course, I was very disappointed when I got the knock at my door. It was quickly cleared up, I had to go down to the desk sign the new reservation and present my credit card again. This should have been taken care of when I called after making the extension. All in all, it was a great stay. A bit pricey, but was worth it considering the amentities and location.

Good food, perfect location, and nice rooms! Staff were fantastic! Only thing I'd like is a bar/restaurant within or next to the hotel. Also, I would think pools would be a bigger focus in Arizona - but seems to be pretty common arrangements compared to other hotels in the area.

Clean, handy to the freeway, staff was great, including a shuttle to a restaurant as they felt it was safer that way for two women traveling by themselves. The shower was a bit tricky to manipulate until you played with it a bit. Never did see the Mall....

Other than an overbearing air freshener they seem to sue in the lobby I have no complaints. The room was clean and comfortable. The shower pressure was great! The morning buffet was fine too.

The hotel was fine for our needs and close to our destination. The breakfast was well done and plenty of items.

Within 5 miles of Sky Harbor airport and 5 miles from downtown Tempe and ASU. Rooms are on the smaller side with soft mattresses (too soft for me as I prefer firm) and firm pillows (i prefer soft). GREAT breakfast from 6 to 9:30am including eggs sausage, assorted breads, cereals and pastry, yogurt and waffle maker with strawberries and whipped cream etc.! Even biscuits and gravy too. Word to MGT, that They really should extend breakfast to 10am on the weekend though. Nice outdoor heated pool and jacuzzi and washer and dryer as well. A nice 2 night stay. I would def recommend this hotel to F &F going to the immediate area. Happy trails :-) P.S. the restaurant across the street Claim Jumpers is Awesome!

It was great. The room was very clean at all times, the staff was extremely helpful, and the breakfast was great.

5300 S Priest Dr Tempe AZ

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Best Western Plus Tempe by the Mall is a short stroll from Arizona Mills Mall and Sea Life Aquarium. This hotel has 157 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Located centrally in Tempe, it's also near Grady Gammage Memorial Auditorium and Diablo Stadium.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

All 157 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.


Property features

Guests staying at Best Western Plus Tempe by the Mall enjoy an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Queen 2 | Sleeps 4

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

King 1 | Sleeps 2

Guest reviews for Best Western Plus Tempe by the Mall

Everyone (6) Couples (34) Business (17) Family (35) Friends (11) Other (8)
2
Everyone

the smell was awful,the minute i got there. there was crumbs on the bed. the hairdryer was not working.

By on Mar 31, 2017

Review comment responded on Apr 3, 2017

Thank you for taking a moment to review your recent stay with us. I would like to apologize for the issues that you encountered. I'm sorry to hear how this affected your experience with us. I see several opportunities here on where we can improve and we will be working on them to ensure they do not happen again in the future.

4

accommodating staff

Everyone

Overall great experience. Popcorn provided when you walk in. Great parking and location.

By , from Maryland, USA on Dec 23, 2016

Review comment responded on Dec 27, 2016

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again. For the Receipt from 3rd Party i.e. Expedia, Orbitz, Priceline, would have to ask from these Online Travel Agent usually they would send the receipt after you completed booking.

5
Everyone

My 3 night stay was quiet,clean and comfortable.10 out of 10.

By on Dec 20, 2016

Review comment responded on Dec 22, 2016

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!

5

helpful staff,great location comfortable rooms.

Everyone

Great hotel to stay weather business or pleasure.Fun for the whole family

By , from Phoenix/Tempe on Nov 12, 2016

3

okay but nothing great.

Everyone

By on Oct 31, 2016

1

3 day weekend interrupted

Everyone

I booked my room through orbitz and prepaid. I checked in on friday and the desk clerk said she found my reservation and gave me keys but charged me $76 I thought for taxes. Sunday morning the manager comes to my room saying we were supposed to have been out Saturday. I go to the front desk and show them my orbitz confirmation thru monday. In the meantime she charged my card another $150 without my permission to cover our stay till monday. It seems i was double booked. How i dont know.. The manager said she would call orbitz and get it straightened out. I never heard from her. I had to call orbitz myself and work it out. My last night I was stuck in my room cause they over drew my account. Upon checkout they guaranteed that my charges would b reversed but wouldn't show up in my account for a few days. I had $5 to get back to tuba city. They didn't offer any discounts just apologizes.

By , from tuba city on Aug 23, 2016

5

family stay - enjoyed it!

Families

The kids really enjoyed the pool. Nice location, will recommend.

By on Nov 11, 2015

5

definitely deserves the plus in best western plus!

Couples

Good value for the money. Close to freeway. No frills, just basic comforts. Fast internet. Yummy breakfast. Hot breakfast. Friendliest employees. Medium sized rooms with all basic amenities. Not the best neighborhood (Guadalupe).

By on Oct 28, 2015

5

in town for janet jackson concert

Couples

Friendly staff, very clean and comfortable room. Would recommend this Hotel to others.

By on Oct 25, 2015

5

nice stay in tempe

Families

Excellent location, very nice breakfast. Wonderful staff

By on Sep 23, 2015