Best Western Plus Tempe by the Mall2.5 out of 5.0
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Recent guest reviews
the smell was awful,the minute i got there. there was crumbs on the bed. the hairdryer was not working.
Overall great experience. Popcorn provided when you walk in. Great parking and location.
My 3 night stay was quiet,clean and comfortable.10 out of 10.
Great hotel to stay weather business or pleasure.Fun for the whole family
I booked my room through orbitz and prepaid. I checked in on friday and the desk clerk said she found my reservation and gave me keys but charged me $76 I thought for taxes. Sunday morning the manager comes to my room saying we were supposed to have been out Saturday. I go to the front desk and show them my orbitz confirmation thru monday. In the meantime she charged my card another $150 without my permission to cover our stay till monday. It seems i was double booked. How i dont know.. The manager said she would call orbitz and get it straightened out. I never heard from her. I had to call orbitz myself and work it out. My last night I was stuck in my room cause they over drew my account. Upon checkout they guaranteed that my charges would b reversed but wouldn't show up in my account for a few days. I had $5 to get back to tuba city. They didn't offer any discounts just apologizes.
The kids really enjoyed the pool. Nice location, will recommend.
Good value for the money. Close to freeway. No frills, just basic comforts. Fast internet. Yummy breakfast. Hot breakfast. Friendliest employees. Medium sized rooms with all basic amenities. Not the best neighborhood (Guadalupe).
Friendly staff, very clean and comfortable room. Would recommend this Hotel to others.
Excellent location, very nice breakfast. Wonderful staff
Will definitely stay here again. The breakfast was awesome and had a great variety and they had a Shuttle to Diablo Stadium too, pool was great...had a great time and will be back next year too
We enjoy our stay Nice breakfast Nice amenities!!!
We were very impressed with the staff, the breakfast offered and the overall service provided. This was our second stay at this hotel.
I have stayed in numerous hotels/motels in Phoenix over the past year, and found the Best Western Plus Tempe by the Mall to be my most enjoyable experience thus far. The room was tidy and smelled clean. Large refrigerator and freezer kept my foods cold. Enjoyed the flat screen tv and channel selections. The breakfast buffet was excellent. The staff were friendly. All the doors were interior, so I felt safe. The air conditioner worked very well. Bathroom was well lit and roomy. The bed was comfortable and afforded me a good nite's sleep. It was near the 10 freeway, shopping center, gas station, fast food, etc. The only complaints I would have were that there was very little to no ice from the machine on the second floor for all 3 nites; and that I received a knock on my door at 1 pm to vacate after I had extended my stay via the internet. I even called the desk person about a half hour after I made the new reservation to extend my stay by one nite, and asked him to be sure that I did not get interrupted by something like this( have had this happen elsewhere). So, of course, I was very disappointed when I got the knock at my door. It was quickly cleared up, I had to go down to the desk sign the new reservation and present my credit card again. This should have been taken care of when I called after making the extension. All in all, it was a great stay. A bit pricey, but was worth it considering the amentities and location.
Good food, perfect location, and nice rooms! Staff were fantastic! Only thing I'd like is a bar/restaurant within or next to the hotel. Also, I would think pools would be a bigger focus in Arizona - but seems to be pretty common arrangements compared to other hotels in the area.
Clean, handy to the freeway, staff was great, including a shuttle to a restaurant as they felt it was safer that way for two women traveling by themselves. The shower was a bit tricky to manipulate until you played with it a bit. Never did see the Mall....
Other than an overbearing air freshener they seem to sue in the lobby I have no complaints. The room was clean and comfortable. The shower pressure was great! The morning buffet was fine too.
The hotel was fine for our needs and close to our destination. The breakfast was well done and plenty of items.
Within 5 miles of Sky Harbor airport and 5 miles from downtown Tempe and ASU. Rooms are on the smaller side with soft mattresses (too soft for me as I prefer firm) and firm pillows (i prefer soft). GREAT breakfast from 6 to 9:30am including eggs sausage, assorted breads, cereals and pastry, yogurt and waffle maker with strawberries and whipped cream etc.! Even biscuits and gravy too. Word to MGT, that They really should extend breakfast to 10am on the weekend though. Nice outdoor heated pool and jacuzzi and washer and dryer as well. A nice 2 night stay. I would def recommend this hotel to F &F going to the immediate area. Happy trails :-) P.S. the restaurant across the street Claim Jumpers is Awesome!
It was great. The room was very clean at all times, the staff was extremely helpful, and the breakfast was great.