The Quay Boutique Hotel4.5 out of 5.0
Recent guest reviews
I stayed 2 days at this hotel on the Mekong riverside. The rooms were clean and comfortable. The staff were also very friendly and polite. Afternoon drinks at the rooftop bar are a must! The hotel is located close to many bars and places to eat.
This is a solid 3 star hotel and the many 5 star reviews are merely reflective of getting more than what you pay for, since the prices are extremely reasonable. We stayed in room #6. Positives: The location is great. Right on the riverside and within walking distance of the national museum and palace. Friendly staff. Nicely decorated rooms with big bathrooms. Complimentary good quality WiFi. Great a la carte breakfast. We liked the ceiling fan. Sound insulated rooms. Quiet in the evenings. Negatives: Both the lobby and the room smelled damp. Rainfall shower head only meaning ladies have to wear a shower cap unless they want to get their hair wet every time they shower. Entire bathroom flooded with about 1 inch of water because water didn't run and we had to request this to be fixed multiple times. Standard rooms a bit claustrophobic. Although the staff was really friendly they could do with some training. If it's within the budget I highly recommend getting the larger rooms.
We really enjoyed our stay in this stylish hotel. The suite was very spacious, clean and tidy. Breakfast was ggod, too. The only thing we did not like, was the fact that there was _no one_ at the reception during night time. This happened 3 nights in a row during our stay at around midnight - 01 am. Sometimes in Cambodia there might be someone sleeping behind the front desk, but here the lobby was totally empty all of these nights when we came back to hotel. It could not possibly be just a coincidence that the person was just temporarily visiting the back room. - Not good in a nice hotel like this!
While in Cambodia for Xmas with family and friends we stayed at the Quay Boutique Hotel. Upon arrival the man behind the desk showed little interest in us arriving and made me feel like I was disturbing his peace. I asked for a second key to room and was refused. When we entered our room it was stifling hot and the aircon was slow to cool room. I also noticed there were several dimmer knobs for lights that had no knobs and they didn’t work again the man behind counter didn’t care. The following day the staff all two of the were rude and very unhelpful, breakfast menu was one that you tick what you want like for breakfast in your room. This had been ticked in pencil and rubbed out several times making it hit or miss as to what you got. Then they try and tell you that’s what you ordered. The staff member in the bar was never where he should be, he tells you its happy hour then charges full price, due to us not being mind readers. There was nothing to let you know what was happy hour drinks and what was not and the bartender didn’t tell us. We made a discussion to change hotels at our cost! All in all I would not recommend this establishment it was like Faulty Towers.
I normally avoid hotels described as boutique but this is an extremely stylish hotel and I loved my visit here. Great location, fantastic room with balcony looking over the river. Enormous bathroom. The breakfast was excellent also as were the staff. The pillows didnt suit me but not enough for me to bother to ask for replacements. Will most certainly return here when in P.P.
Quite a nice little hotel, all the staff were very helpful. They offer a airport shuttle service for $15, believe me - take it. The roads are crazy and $15 was a steal. Breakfast was fine, especially considering it's included in the price. Wifi was ok, nothing amazing but could stream. Lots of mosquitos, mainly in the bathroom, oddly. There was burner next to the bed, but I had nothing to light it with. Happily I already had spray. The hotel is facing the waterfront, so there is traffic noise ALL night. Bathroom area was great with a deep bath and excellent separate shower area. The towels smelt really nice. Only real downside was being told I had taken a bottle of water from the mini bar, that I hadn't. Only $3 but kind of annoying.
Great location and good service, I stayed in a suit room on level 4 which was overall a very nice room however the bathroom was the only negative as it had very poor lighting and no hot water for the 4 nights I stayed. Breakfast & coffee were very good and I would recommend the scramble eggs on toast.
I've been traveling in and out of Cambodia for many years now. My usual "go to" riverside hotel was closing for renovations, and they recommended The Quay. I enjoyed my four days at the hotel. My suite with balcony was clean, funky cool, and very quiet. The small staff were very friendly and helpful. In regards to some previous comments I've read about the hotel- the management must have taken the "only two pillows" seriously. Yes, there were only two pillows on my bed. When I asked for more I was told to check the closet. There were eight pillows ready and waiting. There were no foul odors during my stay. Although this being Phnom Penh, sometimes those rather unpleasant smells happen. It is true the lobby level bar is a bit dark, and very understaffed. But with the vast riverside selection right outside the entrance I'm not sure why this would be a deal breaker. Anyway, I've always stayed at another hotel when visiting Phnom Penh. Even when their renovations are complete I'm sure The Quay will become my new "go to."
English Lawyer Steve and his hotel team, go all out to make your welcome here memorable and provide a great base, for your stay here in Phnom Penh. The Quay Hotel has modern Euro Style hotel rooms, there is a bar on the ground floor, where breakfast is served in the mornings. There is a roof top bar and pool. You are right in the middle of everything. Cafes, hotels multitude of dining options, tuk tuks all meters away. From your balcony the throng of life is below you and the tributary of the Mekong, across the road is bustling with barges, tour boats, floating restaurants, water taxis etc. Rooms 11 and 12 we had were excellent, a friend stayed in one of the rear rooms that did not have a river view and paid less. What i like is that it is a boutique hotel, not too many rooms and personal service.
TripAdvisor needs to seriously take a look a this hotel. I thought there was few low reviews so I'd try it out but an epic fail. The hotel stank like sewage from the second we stepped through the door. The lighting in the lobby was nonexistent and highly lacking in the rooms. The staff was useless and lazy which is uncommon for Cambodia. The bedding was ripped, the pillows were yellow all 2 they gave us for a superior suit. The robes were stained. The showers were freezing. There was shampoo and no soap (we had to request it) no conditioner or body lotion. The bar closes at 6 despite staff being available they just don't work (when do they think people start drinking?). Breakfast is ok if you enjoy the aroma of sewage while you eat. It gets really bad by 6 which may be why they close the bar. The elevator was closed every time it rained which scared us from using it at all. The door handle was broken and had to be adjusted to get the entrance card to work. The doors had no peep hole for safety. The pool tiny and is slimy green coated and the circulation and maintenance doesn't exist. The roof top bar with view is permanently closed so not a feature to be advertised. We gave management an opportunity to remedy the situation and they offered us 2 extra pillows made from chair cushions. On check out they tried to over charge me and add on costs for things we didn't owe which made us late leaving for our flight because we had to sort it our. All in all awful experience that almost ruined Phnom Penh for us. The experience was enough to make me never want to return to this city again. Shame on anyone who rated this hotel above a 2. It's uninhabitable and would be shut down by health and safety in North America or Europe.....it's a hotel you wanted to love but unfortunately failed in every way except the wifi is excellent.
- Walking distance to Royal Palace and National Museum of Cambodia
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Core area of Phnom Penh, The Quay Boutique Hotel is within a 10-minute walk of popular sights such as Royal Palace and National Museum of Cambodia. This 16-room, 4.5-star hotel has conveniences like free in-room WiFi, free self parking, and a spa tub. Located centrally in Phnom Penh, it's also close to Tuol Sleng Genocide Museum and Silver Pagoda.
Free full breakfast is included with your stay. Enjoy dining at Chow, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
All of The Quay Boutique Hotel's 16 soundproofed rooms provide minibars, free bottled water, and ceiling fans. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include safes and phones.
The Quay Boutique Hotel features a spa tub, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 15 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include coffee/tea in a common area, free newspapers, and laundry facilities.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 427 reviews