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The Quay Boutique Hotel

4.5 out of 5.0

Recent guest reviews

Small and dirty, please just avoid it. Management really need to start working on facilities maintenance and hygiene. There are really so many better options everywhere. Service standard is also rather poor

If you do not mind being in the middle of the hustle and bustle of Phnom Penh, this is the hotel for you. It is located at the city's busiest street called Preah Sisawath Quay where there are numerous bars and restaurants around. It is also close to one of the famous temples in the city and the royal palace. Rooms are nicely modern and already showing wear. The staff are nice and rates are good value.

Went there for ice creams. The girl didn't really had patient. Start to swear in Cambodian. When we paid she tried to give less money and swearing again, and then trying to give me a one dollar note cutted and pretended she didn't understand giving me then smaller notes. As we were eating our ice creams inside, a big rat pass in front of us through the the middle of the wall over the electricity wires. 👍

This small hotel has a very good location, right at the riverfront and 5 minutes' walk from the palace. The rooftop bar that has very nice views was unfortunately not staffed, when we were there, but we could buy our drinks at the lobby and take them up. Our back-facing room was small and without window (apart from two small slits in the wall), but was quiet and clean. Breakfast is served in the lobby and the choice of food is rather limited. Not all staff speak English. We stayed in a standard suite (towards the back) for 1 night.

Right on the riverside, the hotel is brilliantly located. But in so many other ways it was disappointing. The room was spacious and had a balcony but had the smell of one where smokers had been and fragrance was being used to cover up the smell. The noise from the street was quite intrusive until late. The hotel felt unloved and a bit grubby in some communal areas. But it was the food that was the most disappointing. We ate in the pretty stunning roof top bar when we arrived and the deep fried calamari almost inedible from over cooking and the pad Thai bland. Breakfast was no better very limited choice compared to all the other hotels we stayed in. The redeeming feature is that there is a French bakery next door that does great breakfasts!

Pleasant hotel, great location but avoid the cheaper rooms at the back as they are noisey. We had an issue with a shower blockage on the first night which was quickly rectified but the noise disturbed our sleep all night. Seems all the surrounding buildings aircons are at the back and facing each other in an alley. We upgraded to a fabulous room on the top floor at the front with an amazing view. It was a bit expensive for Phnom phen but worth it for the experience. Easy walking distance to the riverside, all the bars and restaurants and main attractions. The hotel is fairly new with nice decor. It has some wear and tear but nicer than some hotels we have seen. The roof top bar was nice and breakfast in the foyer/bar area downstairs was good. The lighting downstairs is not good so looks like it’s closed at night, which is a shame as it’s a nice venue. Staff were lovely and helpful when we had a problem with our room and upgraded. We would recommend staying here but not in the cheap rooms.

This hotel is so dirty, so infested with mosquitoes, so rundown, that I wouldn't recommend it to anyone. The stuff are bored and tired and couldn't care less, and repeated requests to clean or treat the place for mosquitoes, leave you being treated like you are a difficult nag. To top it off, I came back one day to my room and found a smashed soap dispenser on the shower floor, and they without my consent and fraudulently charged my credit card $20 for it. Their are plenty of nice waterfront hotels in Phnom Penh. Take your pick can stay elsewhere.

This hotel is terrible!!! Sure for the price it's good value but your in Cambodia so all hotels are of good value! The entire hotel is so dirty stains on the furniture, sheets, carpeting is destroyed and my room had NO WINDOWS. The hotel does not look anything like it's pictures. I would say a 3 star hotel maybe but really dirty. I was there for 30 min and checked out. They refused refund me anything.

I stayed 2 days at this hotel on the Mekong riverside. The rooms were clean and comfortable. The staff were also very friendly and polite. Afternoon drinks at the rooftop bar are a must! The hotel is located close to many bars and places to eat.

This is a solid 3 star hotel and the many 5 star reviews are merely reflective of getting more than what you pay for, since the prices are extremely reasonable. We stayed in room #6. Positives: The location is great. Right on the riverside and within walking distance of the national museum and palace. Friendly staff. Nicely decorated rooms with big bathrooms. Complimentary good quality WiFi. Great a la carte breakfast. We liked the ceiling fan. Sound insulated rooms. Quiet in the evenings. Negatives: Both the lobby and the room smelled damp. Rainfall shower head only meaning ladies have to wear a shower cap unless they want to get their hair wet every time they shower. Entire bathroom flooded with about 1 inch of water because water didn't run and we had to request this to be fixed multiple times. Standard rooms a bit claustrophobic. Although the staff was really friendly they could do with some training. If it's within the budget I highly recommend getting the larger rooms.

277 Sisowath Quay Phnom Penh

Hotel highlights

  • Walking distance to Royal Palace and National Museum of Cambodia
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

The Quay Boutique Hotel places you within a 10-minute stroll of popular attractions such as Royal Palace and National Museum of Cambodia. This 16-room, 4.5-star hotel has conveniences like free in-room WiFi, free self parking, and a spa tub. Located centrally in Phnom Penh, it's also close to Tuol Sleng Genocide Museum and Silver Pagoda.


Dining

Free full breakfast is included with your stay. Enjoy dining at Chow, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of The Quay Boutique Hotel's 16 soundproofed rooms provide minibars, free bottled water, and ceiling fans. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include safes and phones.


Property features

The Quay Boutique Hotel features a spa tub, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 15 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include coffee/tea in a common area, free newspapers, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 435 reviews