The Quay Boutique Hotel4.5 out of 5.0
Recent guest reviews
English Lawyer Steve and his hotel team, go all out to make your welcome here memorable and provide a great base, for your stay here in Phnom Penh. The Quay Hotel has modern Euro Style hotel rooms, there is a bar on the ground floor, where breakfast is served in the mornings. There is a roof top bar and pool. You are right in the middle of everything. Cafes, hotels multitude of dining options, tuk tuks all meters away. From your balcony the throng of life is below you and the tributary of the Mekong, across the road is bustling with barges, tour boats, floating restaurants, water taxis etc. Rooms 11 and 12 we had were excellent, a friend stayed in one of the rear rooms that did not have a river view and paid less. What i like is that it is a boutique hotel, not too many rooms and personal service.
TripAdvisor needs to seriously take a look a this hotel. I thought there was few low reviews so I'd try it out but an epic fail. The hotel stank like sewage from the second we stepped through the door. The lighting in the lobby was nonexistent and highly lacking in the rooms. The staff was useless and lazy which is uncommon for Cambodia. The bedding was ripped, the pillows were yellow all 2 they gave us for a superior suit. The robes were stained. The showers were freezing. There was shampoo and no soap (we had to request it) no conditioner or body lotion. The bar closes at 6 despite staff being available they just don't work (when do they think people start drinking?). Breakfast is ok if you enjoy the aroma of sewage while you eat. It gets really bad by 6 which may be why they close the bar. The elevator was closed every time it rained which scared us from using it at all. The door handle was broken and had to be adjusted to get the entrance card to work. The doors had no peep hole for safety. The pool tiny and is slimy green coated and the circulation and maintenance doesn't exist. The roof top bar with view is permanently closed so not a feature to be advertised. We gave management an opportunity to remedy the situation and they offered us 2 extra pillows made from chair cushions. On check out they tried to over charge me and add on costs for things we didn't owe which made us late leaving for our flight because we had to sort it our. All in all awful experience that almost ruined Phnom Penh for us. The experience was enough to make me never want to return to this city again. Shame on anyone who rated this hotel above a 2. It's uninhabitable and would be shut down by health and safety in North America or Europe.....it's a hotel you wanted to love but unfortunately failed in every way except the wifi is excellent.
- Wanted extra blanket and pillow, got pillow but instead of blanket was given a bed sheet. Apparently that's the best they can do - My wife ordered vegetable sprint roll and multiple times reiterated that she wants veg and no meat. The waitress reconfirmed and finally served one with pork inside. When we pointed it out, staff behavior was like whats the big deal. It is for somebody who doesn't strictly doesn't eat pork. The cook just walked away as if nothing happened. The rest of the staff became extremely aggressive and wanted out to leave, apparently we are creating problem for the other guests when the fact is the ground floor restaurant was empty and that floor had no guest rooms either.
Booked the Panoramic room for 3 nights. The hotel is dated, old. Panoramic view room is too noisy all night long. Reception was smelly. The room was big and clean. Breakfast poor. For 95usd definitely not worth.
This hotel is in a great location with a number of eating spots, bars, pubs and ATMs within walking distance. The hotel itself is designed to be modern and boutique with minimalist furniture and great views of the river. There only appear to be a handful of staff, but I found all of them to be unfailingly polite and helpful. There are just 16 rooms so requests are handled promptly and its never noisy. Being a small hotel food options are a little limited on the menu and not available around the clock, but what little is there is of excellent value. There is a nice bar / cafe area in the lobby as well a rooftop bar which has very nice views of the river and city. Good value for money. I had the Panorama room for USD 80 per night which included a large balcony to sit out on. Would highly recommend this to fellow travelers.
We cancelled our booking with another hotel after one night and was very happy that we chose to stay at The Quay for the rest of our time here. The location has worked well for us, we are close to everything! Food, sights and market are all a short walk away. Eric Kayser bakery is just next door too which was convenient for us to grab a quick coffee and croissant before an early tour. The view of the Mekong is beautiful, we spent a lot of time sitting on the balcony looking out. Level 4 has a jacuzzi and bar but no gym. Housekeeping replenished toothbrushes, shampoo, body wash and towels every day. Love the room and bathroom too, both very nice, modern and spacious. All up it was only $334 AUD on Agoda for 5 nights which included breakfast!
Musty, stingy and derelict. Watch out for their "free cancellation" policies. Tried to change the booking after checkin in. They charged us 100$ for cancelling then trought us out of the hotel. The location is central but noisy. The place is tatty, the rooftop "pool" is a bath and the roof pool derelict. Definetively overpriced. Some rooms dont even have windows.
The room was the most beautiful we had all holiday. Very very clean with not a speck of dust anywhere. The bathroom was enormous, with the same features of a six star hotel at a fraction of the price. In the heart of the city with the best views.
The photos aren't exactly accurate of the hotel, which is actually rather worn out. It's obvious the hotel was very luxurious when it was first built. However, as time as progressed the hotel has failed to update and maintain their rooms. The pictures were clearly taken quite a while ago and don't reflect the quality of present day rooms. It's a really good location and the staff are very friendly. The three stars purely reflect the quality of the rooms, rather then the location and the staff. The pool is very small (I thought it was a fishpond). Also, they only gave us two pillows for the bed, which was annoying... as I normally sleep with two pillows myself. With the number of large hotels opening in the area, it would be well within the interest of the owners to look to do some updating to stay competitive.
My fiancé and I stayed here for four nights. We had a perfect stay at The Quay. The staff were more than attentive and they created a friendly atmosphere. We enjoyed a relaxed stay and wined and dined on the rooftop terrace. We stayed in the penthouse suite which has a balcony overlooking the river. The hotel and room was spotless and stylishly decorated. There were giant fans in the hotel which kept the temperature cool and breezy, great to escape the heat of the city. Location is perfect too, close to shops and the touristy spots if you want that. We will definitely be returning on our next trip to Phnom Penh!
- Walking distance to Royal Palace and National Museum of Cambodia
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Core area of Phnom Penh, The Quay Boutique Hotel is within a 10-minute walk of popular sights such as Royal Palace and National Museum of Cambodia. This 16-room, 4.5-star hotel has conveniences like free in-room WiFi, free self parking, and a spa tub. Located centrally in Phnom Penh, it's also close to Tuol Sleng Genocide Museum and Silver Pagoda.
Free full breakfast is included with your stay. Enjoy dining at Chow, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
All of The Quay Boutique Hotel's 16 soundproofed rooms provide minibars, free bottled water, and ceiling fans. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include safes and phones.
The Quay Boutique Hotel features a spa tub, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available on request) for USD 15 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include coffee/tea in a common area, free newspapers, and laundry facilities.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 418 reviews