Bougainvillier Hotel3.5 out of 5.0
Recent guest reviews
It's with a heavy heart that I'm writing this review! We stayed there 9 years ago, on our first trip to Cambodia. We loved it so much that we decided to stay there again on our current trip. What a disappointment! Long gone is the lovely restaurant and the high standards they used to have. There is still the character and the lovely antique furniture but it's tired and doesn't feel particularly clean. The curtains were grey with dust or old age or both. There were 3 of us, including our 10 yr old son. We were given a room with a double bed that we felt was big enough to share for 1 night. We asked for an extra pillow - there were only 2 - and we were given a folded duvet and told there were no extra pillows. Really ? The air conditioning was not working properly and despite setting it on 19 degrees and using the wall mounted fan too, we had a very hot and stuffy night and very little sleep. The mattress was antique too and quite uncomfortable. We had to ask for an extra towel as only two were provided. Shower was leaking and the water was tepid although we didn't mind that too much given the hot room. Breakfast was rather basic and we were charged $6.5 for our son ' s breakfast. It could have been amazing, given that it was served on the rooftop terrace, with an amazing view of the Mekong. At checkout, we had to pay cash, but there's a cash point just outside the hotel. This hotel has bags of potential, including great location and very helpful staff. The lady in charge was very helpful and lovely. But the discrete charm and great standards are gone, which is a great shame.
I stayed here for 2 nights and found this hotel to be very luxurious, clean and in a great riverfront location. The rooms are very well kept, ours had en suite shower and toilet, also 4 poster bed and TV, fridge etc. The best thing about this place is the Skybar which overlooks the Mekong river - a great place to have a beer. The buffet breakfast was also good, and the staff were friendly and helpful. The only downside is there is no lift.
Arrived at the hotel which got very small lobby. Staff was very friendly. We were given room on first floor went to open the room someone was already staying in the room. Than gave us room on 3 floor and worst thing is that they don’t even have the lift. Breakfast was good. Won’t stay again.
I stayed in a nice room with riverfront view and big balcony. Hotel is in very convenient location and staff are great. I would only like to see a little better breakfast than the current bread buffet with only few choices, it also seems to be the same every morning. Also one of the morning there was no breakfast at all and no staff also upstairs. Otherwise I had a great time.
Great lill find along the riverfront , only disappointment was only had the one night there ! Upgraded for an extra $20 to a room with a view overlooking the river .. this is a must ! Room was massive but best part was the furniture and the views ! The antique furniture is beautiful , think I took more photos of the furniture than the view ! Breaky was very basic and it's a nice healthy walk up to the top floor. No lifts like many of the hotels , but good exercise after all the cheap beer and yum food! Location was perfect right in the middle of everything.. couple of beers on the balcony as the moon rises was awesome . Be checking in here next time I'm back.
Location is excellent but I'm afraid that is the only positive. The staff seem to have little or no interest in customer service and do not seem to have had any training. When I arrived the receptionist was playing with a baby and had no interest in checking me in. She was only interested in the baby. My room was on the second floor but many flights of stairs to get there. There is no lift but no help with luggage either in check in or checkout The room was large but I have doubts about the cleanliness of both the bed sheets and towels. There was no safe in the room bit in fairness they did bring when I asked for one Breakfast is on the roof - 4 or 5 flights of stairs. and really not worth the effort The quality was very poor. The reception was not manned all the time meaning that I had to wait for my key when I came back to the hotel. Checkout was painfully slow largely because the receptionist had to go and check the room to make sure I had not taken anything. She tried to charge me for things I had not consumed It pains me to write this because this used to be a good hotel with a great French restaurant..Sadly no more!
The rooms are large, clean and the hotel is good situated in the center facing the Mekong river. There are 4 floors for the rooms and the restaurant is on the 5th floor. Without elevator and without someone who takes care of the luggage totally impossible for elderly persons
I stayed in a suite overlooking the river in January - great views and location. Staff were helpful and breakfast was good (nice roof-top setting). The one drawback was that there was construction on the main floor. If you are someone who likes to take a siesta in the afternoon like myself, you might want to ask what the status of the construction is.
Have been staying at this hotel for almost a decade now, and see no reason for changing. I come to the city once a year for an academic conference, and this hotel is well situated on the water front. taxi from the airport is reasonable (opt for the actual car, and NOT the took-took as the ride is quite dusty. Check in is not the quickest, but the lobby is comfortable and classy - as are the rooms. There is no elevator (hotel has 6 floors and a roof-top bar/restaurant, which is a wonderful place to take in the river views). Free Wifi is quick and plentiful.
A reasonable location fronting the lake. There is construction work going on in the foyer at the moment. The big negative is that there is no elevator so going up and down the staircase in the heat is not pleasant. They do have someone who can help with the baggage, so you may find it OK but I did not. Staff are friendly though.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 419 reviews