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Recent guest reviews

I really enjoyed the property itself and it's location to area attractions, resturants and shopping.

We arrived very early off a red eye (~0530). Upon arrival to the property, staff were still preparing the front desk area & we were greeted by a very friendly & hospitable Security staff, Phil & front desk staff, Daniel. They say 1st impressions are EVERYTHING & from meeting these 2 hospitable staff first, I knew our stay here would be just that! And I was not disappointed. Stephanie, Front Desk Supervisor & Bellman, Kevin ensured the remainder of our stay went without a hitch. The rooftop pool was the main reason we chose this hotel for our stay as we attended a U Penn graduation. Phil informed me very early on that it was under renovation since COVID & I was saddened to hear we couldn’t access the pool area. But the customer service & warm/inviting demeanour from everyone we came in contact with made up for the lack of pool amenity 10-fold! I am so pleased with our stay here & it is truly due to the staff that welcome u here as Family. Thank you so much for ur hospitality & care; it made for a most memorable trip! Til next time…

Easy and pleasant check-in.

Everything was nice. Only problem was our tv remotes didn’t work and waited for about 3 hours to be accommodated. But once that was fixed everything was fine.

Check in was a breeze! It was easy to find and even easier to park. My kid loved having access to the pool. Our room was incredible and HUGE. The pillows in the king suite were to die for, I’m convinced I’ll never sleep that good again. The room was clean and comfortable. Having access to a laundry room was an unexpected perk too! I didn’t intend to do laundry but it was easy to walk down to Walgreens for detergent and do a quick load before we left. Amazing stay!

My balcony view was perfect for my private dinner room was clean & spacious bed very comfortable

Love this hotel. Perfect location too. Close to everything. Staff is very friendly. I will be back to this hotel when I come back to PA

Everything was excellent and I have no complaints. This was the second time staying here and it won’t be the last

Excellent Service. Rooms were very updated and clean.

Beautiful suite, clean and modern. Employees are very nice!

Good location. I don’t like the check out time is early.

Complete kitchen Clean room Bathroom should have fan

Property has large rooms; ours had a living room and kitchen which would be perfect for extended stay. Fitness center was adequate. The only real negative was the heat which could not be adjusted. If it as too hot, they suggested cutting it off. I opened the window to cool the room down,

Ben Franklin Pkwy Philadelphia PA

Hotel highlights

  • Walking distance to Pennsylvania Convention Center and Reading Terminal Market
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Center City, The Windsor Suites is within a 10-minute walk of popular sights such as Pennsylvania Convention Center and Benjamin Franklin Parkway. This 4-star hotel has 155 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and free weekday newspapers are also available.


Property features

The Windsor Suites features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 45.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a seasonal outdoor pool, a computer station, and a library.

Room options

Studio Suite, 2 Double Beds

2 Double Beds | Sleeps 4

Studio Suite, 1 King Bed

1 King Bed | Sleeps 2

Skyline Club Level King Suite - Accessible

1 King Bed | Sleeps 3

Suite, 1 Bedroom

1 King Bed | Sleeps 2

Guest reviews for The Windsor Suites

Everyone (11) Couples (9) Family (7)
4
Friends

I really enjoyed the property itself and it's location to area attractions, resturants and shopping.

By on May 31, 2022

Review comment responded on Jun 11, 2022

Thank you for staying with us at The Windsor Suites. It was a pleasure to host you. Nykky we definitely hope you will consider us again on your next visit into the city.

5
Family Friends

We arrived very early off a red eye (~0530). Upon arrival to the property, staff were still preparing the front desk area & we were greeted by a very friendly & hospitable Security staff, Phil & front desk staff, Daniel. They say 1st impressions are EVERYTHING & from meeting these 2 hospitable staff first, I knew our stay here would be just that! And I was not disappointed. Stephanie, Front Desk Supervisor & Bellman, Kevin ensured the remainder of our stay went without a hitch. The rooftop pool was the main reason we chose this hotel for our stay as we attended a U Penn graduation. Phil informed me very early on that it was under renovation since COVID & I was saddened to hear we couldn’t access the pool area. But the customer service & warm/inviting demeanour from everyone we came in contact with made up for the lack of pool amenity 10-fold! I am so pleased with our stay here & it is truly due to the staff that welcome u here as Family. Thank you so much for ur hospitality & care; it made for a most memorable trip! Til next time…

By on May 17, 2022

Review comment responded on May 20, 2022

Christine, thank you so much for such kind words. We are beyond elated that we were able to make your stay with us a memorable one and that our staff made you feel like family. Our pool is due to reopen Friday, May 27th and we do hope to have you return as it is definitely a sight to see.

5
Everyone

Easy and pleasant check-in.

By on May 9, 2022

Review comment responded on May 10, 2022

Thank you for your feedback Andrew

4
Family Family with small children

Everything was nice. Only problem was our tv remotes didn’t work and waited for about 3 hours to be accommodated. But once that was fixed everything was fine.

By on Nov 15, 2021

Review comment responded on Nov 17, 2021

Thanks for staying with us. We appreciate your feedback!

5
Family

Check in was a breeze! It was easy to find and even easier to park. My kid loved having access to the pool. Our room was incredible and HUGE. The pillows in the king suite were to die for, I’m convinced I’ll never sleep that good again. The room was clean and comfortable. Having access to a laundry room was an unexpected perk too! I didn’t intend to do laundry but it was easy to walk down to Walgreens for detergent and do a quick load before we left. Amazing stay!

By on Aug 27, 2021

Review comment responded on Aug 29, 2021

Thank you so much for your feedback!

2
Everyone

By on Aug 17, 2021

5
Everyone

My balcony view was perfect for my private dinner room was clean & spacious bed very comfortable

By on May 30, 2021

Review comment responded on Jun 12, 2021

Thank you so much for your feedback! We are delighted to hear that you enjoyed your stay here with us. We hope to see you again soon!

2
Everyone

By on Mar 29, 2021

Review comment responded on Oct 15, 2021

Thank you for your feedback!

5
Everyone

By on Jan 17, 2021

Review comment responded on Jan 27, 2021

Hi Felica! Thank you for choosing to stay with us and taking the time to provide this positive feedback. We look forward to seeing you the next time you're in Philadelphia.

5
Family

Love this hotel. Perfect location too. Close to everything. Staff is very friendly. I will be back to this hotel when I come back to PA

By , from California on Nov 25, 2020

Review comment responded on Nov 29, 2020

Hi Lisa, Thank you for choosing to stay with us and taking the time to provide this valued feedback. We take pride in our central location and our passion to deliver service with a smile, I'm thrilled to hear we were able to do so for you. We look forward to seeing you the next time you're in Philly!

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