The customer service was subpar. Upon arrival their system was faulty and we were informed that there was NO reservation. Even after showing confirmation from my end, they continued to state a reservation did not exist. It wasn’t until I overheard the exact same conversation between the next representative and another customer that I asked them to assess their system to confirm it wasn’t the issue. The representative then spoke to the manager, our reservation was verified and no apologies or compliments were offered.
It is supposed to non smoking hotel, but we smellled cigarette smoke coming into our room both nighta we stayed there, reported to front desk about the smoke smell but did not get resolved.
Staff awesome. But Irish Pub next door and it is St Pattys Day noisy
The staff were friendly and knowledgeable. Check-in was quick and easy. I loved having valet parking. My suite was clean and comfortable.
It was very spacious and had a lovely view.
I really enjoyed the property itself and it's location to area attractions, resturants and shopping.
We arrived very early off a red eye (~0530). Upon arrival to the property, staff were still preparing the front desk area & we were greeted by a very friendly & hospitable Security staff, Phil & front desk staff, Daniel. They say 1st impressions are EVERYTHING & from meeting these 2 hospitable staff first, I knew our stay here would be just that! And I was not disappointed. Stephanie, Front Desk Supervisor & Bellman, Kevin ensured the remainder of our stay went without a hitch. The rooftop pool was the main reason we chose this hotel for our stay as we attended a U Penn graduation. Phil informed me very early on that it was under renovation since COVID & I was saddened to hear we couldn’t access the pool area. But the customer service & warm/inviting demeanour from everyone we came in contact with made up for the lack of pool amenity 10-fold! I am so pleased with our stay here & it is truly due to the staff that welcome u here as Family. Thank you so much for ur hospitality & care; it made for a most memorable trip! Til next time…
Easy and pleasant check-in.
Everything was nice. Only problem was our tv remotes didn’t work and waited for about 3 hours to be accommodated. But once that was fixed everything was fine.
Check in was a breeze! It was easy to find and even easier to park. My kid loved having access to the pool. Our room was incredible and HUGE. The pillows in the king suite were to die for, I’m convinced I’ll never sleep that good again. The room was clean and comfortable. Having access to a laundry room was an unexpected perk too! I didn’t intend to do laundry but it was easy to walk down to Walgreens for detergent and do a quick load before we left. Amazing stay!
My balcony view was perfect for my private dinner room was clean & spacious bed very comfortable
Love this hotel. Perfect location too. Close to everything. Staff is very friendly. I will be back to this hotel when I come back to PA
Everything was excellent and I have no complaints. This was the second time staying here and it won’t be the last
The Windsor Suites places you in Center City, within a leisurely stroll of popular sights such as Pennsylvania Convention Center and Rittenhouse Square. This 4-star hotel has 170 guestrooms and offers a 24-hour gym, free in-room WiFi, and a rooftop terrace.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, ovens, and coffee makers are also available. Housekeeping is available on request.
At The Windsor Suites, guests have access to a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 45.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a seasonal outdoor pool, and a computer station.
The customer service was subpar. Upon arrival their system was faulty and we were informed that there was NO reservation. Even after showing confirmation from my end, they continued to state a reservation did not exist. It wasn’t until I overheard the exact same conversation between the next representative and another customer that I asked them to assess their system to confirm it wasn’t the issue. The representative then spoke to the manager, our reservation was verified and no apologies or compliments were offered.
Dear Kelli,I am saddened to hear about your uneasy start to you start with us. Thank you for taking the to provide us with your feedback. I do hope you give us another opportunity in the future.
It is supposed to non smoking hotel, but we smellled cigarette smoke coming into our room both nighta we stayed there, reported to front desk about the smoke smell but did not get resolved.
Dear Jin Mei,Thank you for your feedback. I apologize for the inconvenience. I hope you give us another opportunity to provide a much better experience.
Staff awesome. But Irish Pub next door and it is St Pattys Day noisy
Hello Richard,I am happy to hear that you enjoyed your overall experience. I hope you stay with us again soon.
The staff were friendly and knowledgeable. Check-in was quick and easy. I loved having valet parking. My suite was clean and comfortable.
Hello Brittani,We are happy to hear you enjoyed your stay with us. We pride ourselves on creating a welcoming environment. Safe Travels,
It was very spacious and had a lovely view.
Thank you for your feedback
I really enjoyed the property itself and it's location to area attractions, resturants and shopping.
Thank you for staying with us at The Windsor Suites. It was a pleasure to host you. Nykky we definitely hope you will consider us again on your next visit into the city.
We arrived very early off a red eye (~0530). Upon arrival to the property, staff were still preparing the front desk area & we were greeted by a very friendly & hospitable Security staff, Phil & front desk staff, Daniel. They say 1st impressions are EVERYTHING & from meeting these 2 hospitable staff first, I knew our stay here would be just that! And I was not disappointed. Stephanie, Front Desk Supervisor & Bellman, Kevin ensured the remainder of our stay went without a hitch. The rooftop pool was the main reason we chose this hotel for our stay as we attended a U Penn graduation. Phil informed me very early on that it was under renovation since COVID & I was saddened to hear we couldn’t access the pool area. But the customer service & warm/inviting demeanour from everyone we came in contact with made up for the lack of pool amenity 10-fold! I am so pleased with our stay here & it is truly due to the staff that welcome u here as Family. Thank you so much for ur hospitality & care; it made for a most memorable trip! Til next time…
Christine, thank you so much for such kind words. We are beyond elated that we were able to make your stay with us a memorable one and that our staff made you feel like family. Our pool is due to reopen Friday, May 27th and we do hope to have you return as it is definitely a sight to see.
Hello Vanessa,Thank you for the 5 out of 5 review. We hope to see you again soon.