Khaolak Merlin Resort4.0 out of 5.0
Recent guest reviews
Writing this at end of first week, and so far the hotel and staff have been excellent! Location - it’s great to see a lot of the original forest has been kept and the hotel built around it, not a large hotel but spread out over a lot of grounds with several pools and waterfalls intertwining and in some cases a room backing onto one of the pools. A nice sandy beach that seems to not get much use as everyone’s around the hotel garden and pools. Some dogs gave my wife a scare running further along the beach early one morning, chasing her but not sure they would bite or are strays, once she stopped they seemed to back off, note this is not outside the hotel but more public areas further up the beach. The sea has been quite choppy and I doubt much to see from snorkelling or any coral. Speed boat trip to Surin islands has excellent snorkelling! Building work next door, has not bothered us, you can’t see it but occasionally can hear it if your around the pool with swim up bar, but the waterfall goes a long way to drowning out the noise, there are rooms that side we are not there but again not sure it would bother us as we are up and out way before it starts and are always down near that pool. Certainly I thin TUI guest are located away at request. Wifi - good in room and by pools and bars. Rooms - very nice and kept very clean daily by staff. Restaurants - Food is excellent plenty of choice from buffet or al-a-cart menus, and Myself being gluten free with coeliac disease, most food on buffet is labelled with allergen information, but check with chef as sometimes allergen info is not correct, reception do give you a allergen card to show to restaurant staff. I did have one gluten free pizza that had crab / seafood sticks on, assume probably a slight oversight, not sure ingredients, have to assume wheat based but easily spotted and rectified. The head chef aptly called Kook, working breakfast and dinner is probably a bit more clued up and has just been so helpful and if there’s a dish on the buffet that includes gluten that you would like he will go and make me one without and I must say they have been really nice! Gluten contamination, can’t easily say as not seen food being prepared and I am not overly sensitive but perhaps could be concerned about maybe the gluten free waffles they like to make me for breakfast if made in same waffle maker as normal waffles. The restaurant managers who’s names I can’t remember, Wallah I think one is called are also really helpful. Bar staff and restaurant staff also very polite and keen to help. So far so good, what a lovely place!
This place is amazing people are friendly and always a smile . The food is fantastic and I have not stopped eating . The weather is perfect . The boat trips are perfect . This place is perfect ,, what can I say it's PERFECT 😍⛱🏖🍷👍😜🍺
Overall stayed there from 21st October for a week on an all inclusive package with Thomson . Customs at Phuket Airport was slow but welcome and hotel were excellent . I upgraded to the swim up room , 4107 on ground floor which was brilliant for an extra £12 per day . Restaurants and service all round was amazing with all the workers smiling and being very efficient . Only once we could not get sun loungers but our friends let us use theirs. Entertainment was the same chap every night playing old classics and cocktail menu was very good with all the usual cocktails. Beach was good but sea and waves a bit rough but still enjoyable . Go for massages outside 2 mins away for £7.50 for a full hour . We had a few massages and the wife had a full manicure and pedicure for a tenner. Went for 2 hour elephant feeding and bathing trip 10 mins from hotel and booked with hans on the front desk . Made loads of friends with special thanks to Andy and Teressa and Chloe and boyfriend the Uk and abroad . Local Market at Banniane market was good and sad to see the Khao Lak memorial from the Tsunami with boats pushed inland 2km. i would definitely visit this resort again in the future as great value for money , especially having Lobster , Shrimps , Prawns and Red Snapper on all the menus for lunch and Dinner . The reception staff and Restaurant managers were always help full on getting seating and advice . Also tried and to 20 to 50 bhat tips everytime we used the services . The staff appreciated this as income is very low.
We stayed here from 13th October for two weeks all inclusive, upgraded to premium in the plane and was well worth it! We were expecting a lot of rain, I touch on this as before we went we couldn't find any mention of what the weather would be like, I asked a question in the forum and I got a reply saying it would rain heavily most of the time in October and not let up, unlike the Caribbean, well we arrived on Saturday and it rained like I have never seen before all day, so we slept for a couple of hours and had lunch and went to bed to get over the long flight! The weather from here on in was absolutely gorgeous, 33 degrees pure blue skies everyday, this made the holiday amazing, we managed to hire a moped and go out and about and beach hop enjoying a drink at each beach bar along the way right up to white sand beach, we did this a few times, the bike cost 200 Baht for a day, or 1200 baht for the week! We managed to do and see things we wouldn't of seen if we took a taxi, food at the hotel was the best! We ate at restaurants outside the hotel, we went to the Golden elephant in main town and it was expensive and the food was average not that great for 1,700 baht, the restaurant on the white sand beach was amazing well worth a visit and the beach stunning! We found reception staff very friendly as all the bar staff and restaurant staff! Beach bars were good on our hotel strip! We had a couple of massages on the beach which was fantastic to chill and relax while listening to the ocean! We visited the Tsunami memorial on our bike! Very sad indeed! We also visited a huge waterfall right by the memorial, please note you need to be relatively fit to walk up here as its a long way up through a jungle and rough roads with rocks, and very steep hills, also a bridge made of branches needs to be crossed which put my wife off a bit, rooms were great, bars closed early but we are not late people anyway! But when meeting other guests and having a drink with them late 10.45 comes around pretty quick, met some lovely people here, all in all a great place to stay for peace and quiet, second week not so quiet as kids appeared! It was half term! The hotel does have hills to walk up and that should not be a complaint! Because it saved every guests life on Boxing Day 2004 so be grateful for small mercies! Would I recommend the hotel? 100% enjoy but don't go on October as you will end up pushing the prices up!
Great hotel, good service, wonderful atmosphere. Our room had access to a small swim up pool, cleaned everyday. Stayed on b&b basis and breakfast was always good. Spent lot of time on sunbeds near sea but pool spaces always available as well. Staff and manager always helpful and we would happily return to this wonderful thai experience next year!
Have just returned from a two weeks stay and to say we were impressed wouldn't do it justice!! Having now just read the review of the lady who complained that the hotel was too quiet and she paid £6500 I would like to clarify having met her I would take no heed of her nonsense. The grounds were just stunning, the communal areas beautiful and clean, our room-a delux modern room-was beautiful and massive..really spacious well appointed great view of the jacuzzi pool (room 2311). The location was perfect..the most beautiful beach, lush,tropical gardens, beautiful and really large pools and the staff(all except werewat who was rude to say the least) were just fantastic.....bumbim in particular was such a lovely girl(will miss our laughs) north and boy were so courteous, Alex was great, joop at the beach restaurant just too many to mention individually. The hotel did lack evening entertainment until our 2nd week but there were a few decent bars just a few minutes walk away but to be honest having read the previous reviews(as the lady mentioned above perhaps should have prior to booking) we were looking for peace and quiet and we found it in abundance here. The food in the a la carte restaurant was delicious- we did eat in the buffet a few times- the food was really nice here too but myself and partner just preferred the romantic feel the a la carte gave us. Having stayed in all inclusive hotels in the Caribbean there are quite a few subtle differences here at the merlin but these are far superseded by the amazing building,staff,location and tranquility. Would love to come back and hope to again.
We chose the perfect place for our honeymoon. A jungle effect paradise. Friendly staff. We went for B&B option. Plenty of coice at breakfast, from cereal, toast, danish pastries, x2 omlette bars, pancake station, to rice and cooked food, salad and fruit, and yes, all at breakfast. Coffee not very good, too strong and only the 1 option. 1 option for tea but fine. Plenty of places to eat just outside the resort. Walk along the beach to find little bars/shacks where you can eat. If requested our rooms were cleaned daily. If you choose to eat in the resort, keep a spreadsheet of your costs as you will be asked to sign each time so you settle your bill at the of your stay.
Firstly Thankyou for making our 30th wedding anniversary special! Beautiful room! Staff very attentive! We were lucky to have fabulous weather for our stay! Food in hotel was lovely! Considering the size of the hotel think they deserve some praise! Beautiful rainforest surrounding hotel lovely beach ! Booked trips with Mr Tuk Tuk in kao Lak village would definitely recommend looked after us all day! A lot cheaper than tour operator !!!and just as good because we tried both so don't be put off!! Thankyou for a lovely stay 😃
Came back from the Merlin resort on 21st October, and really was not impressed, mainly because before we went we didn't read anything about the hotel being up a hill, so once in hotel and you wanted to go to your room we were in 3225/3226 it is a series of steep ramps, then to go to the beach, it was either steep stairs or very steep ramps, if anyone was in a wheelchair we couldn't imagine getting up or down. We counted the sun umbrellas there was 20 we had to ask for them, there was none by children's pool, parents sat the children under the water chute, There was one free bus at midday to take you to Khoa lak town, but nothing to come back, on the other hand the rooms where very clean, we where b&b and the breakfast was very limited, this was our third Thailand holiday, and glad it wasn't our first experience, probably wouldn't want to go back. As we where by on of the water falls, and the uncomfortable pillows none of us slept well.
I have mixed feelings about this hotel certainly not what I expected. When we arrives we were escorted to a room which smelt of damp it was so dark and gloomy, we were then transfered to another swim up room which I have to say was a massive improvement and offered a beautiful view of the sea. The pool was shared with the room next door which was fine the first week with amazing neighbours Polly and Chloe we are in room 3142. We then had another family move in and they decided to invite all and sundry in to use the pool, a very inconsiderate young man decided it would be a good place to dive bomb and play football ruining the ability to relax on our own balcony. The staff were mainly friendly with the exception of Weerawat who seemed to get pleasure in taking the mickey out of guests including us I made a complaint and was told by Tui rep that he had been given a warning (no apology provided). The food varies some days was excellent other days we went out to eat that said egg station was great for breakfast. We have been on a few trips with Mr Tuk Tuk he was very good in ensuring our needs were met. Local shops ok but you constantly approached to go into their shops. Elephant bar was our favourite the staff and owner was amazing and organised for us to go to his gym to watch Thia boxing demo which was amazing. Looking forward to now going home yet we have 5 days to go not sure we would revisit.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 909 reviews