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Khaolak Merlin Resort

4.0 out of 5.0

Recent guest reviews

On arrival at the hotel we were well taken care of by the reception desk even though it was very late at night. The hotel is set in beautiful surroundings within a very wooded area and the grounds are so clean and well maintained. On getting to the room we found it very clean and tidy with comfortable beds and a superb bathroom with a extraordinary large bathtub which you stepped down into. The shower was also so very good, in fact I found it hard to move myself from it as it was so refreshing. There is a large walk in wardrobe type room with plenty of space to hang your clothes. The restaurant is spacious and the waiting staff are so friendly and and look after you so well and always with a smile on their face. The food is also very good with plenty of choice and always fresh and well cooked....no complaints from me as far as the food was concerned.....you always had a choice of buffet or a le Carte menu. The drinks are well supplied and are national branded and not local branded. The beach is very clean and the water is so clear as are the sun bed areas and the grounds are very well maintained, in fact wherever you go within the resort it is spotless. I had a great relationship with a Myna bird who enjoyed coming over to me, sitting on my leg and hand while I fed it some bread, beautiful little bird. I can honestly say, in my opinion, this hotel is well above 5 star rating and the staff throughout the complex cannot be faulted, they are a pleasure to know and do all their jobs with permanent smiles on their faces. This was the best holiday I have had and just did not want to come home, could have stayed a further month very easily......very much thinking of returning next year. It was so relaxing and the weather was good to us as well...perfect holiday destination.

Having just returned from Thailand yesterday, we had a fantastic fortnights break. Been following reviews for a couple of months prior to going, all bar a couple of negative reviews are bang on! Rooms terrific, but difficult to get swimwear etc dry in tropical environment, but wouldn’t cause any concern. Weather was a bit changeable first couple of days, mostly late afternoon a shower or two, the building work next door was very annoying, due to pressure piling but shouldn’t last for too long, only a couple of days bothered us! Recommend Mr Tuk Tuk travel in village on right hand side before main road, had a really good day out on “James Bond island trip” covered boat trip, lunch on floating village, canoeing in mangroves and caves, and visited Buddha and fed monkeys, excellent value for money 1500 baht each. Food in the merlin was second to none, but we had a couple of Indian meals at Siam Turmeric, opposite mr Tuk Tuk in village a Scottish guy called Raj owns it, the menus are amazing, really enjoyed Sizzling lamb, we previously had been recommended. Get WiFi everywhere you go in bars etc. Take a lilo, as you can spend many an hour floating in the sea, or many swimming pools ! Sun beds are freely available anytime, anywhere. Food in al la Carter in verandah restaurant are lovely fillet steaks, lamb chops, lobster etc brilliant, good sweet selection, Lobby bar at night with entertainment, good, but if you want nightlife go into khao lak by cab for 150 baht e/w. Would recommend the Monkey bar min khao lak brilliant music , buzzing, good cocktails ! Very disappointed by Tui as flight Home was delayed by 2.5 hours with no notice, no updates etc, picked up at 3.40 which was un-necessary as the pilot explained on flight due to schedules being changed the day before, lots of disgruntled people missing lots of sleep everyone on our flight were there at 5.45 but needn’t have been, as we only departed at 10 am, which you wouldn’t expect it being a TUI HOLIDAY package with no other tour operators involved! Never the less, we had a fantastic flight, but not very good service from in flight attendants, very limited stock, no duty free to buy, didn’t seem to be short staffed, but more dis-organised. Very disappointing!

What a lovely holiday we had here in December/January 2018. Overall very nice and relaxing. A clean, friendly and well managed property what a difference with last year when we stayed at the Briza. Your executive chef was one of the highlights with his outstanding eye for detail and genuine approach for quality. I can name so many great people i.e. Moon in the restaurant in your organisation that were so kind and sincere to ensure a great holiday. The gardens are lush and fantastic plenty of deckchairs although not very comfortable. Of course it is easy to moan about some areas that have to be repainted etc.. But it is the overall service that counts and they have it here spot on, i.e. an example when we checked in the Television did not work not even 18 minutes later a new one was installed!!! The NYE celabrations were also very nice and stylish well done to all for the hard work. Shame that there are no warm plates at the buffets this includes BKF . We have already booked for next year and so look forward !!!!

Ok lets get the TUI stuff out of the way first. Misinformation told us we would have few hour stop over at Dubai including an email the week before confirming this but was direct flights which was pleasant surprise. Dreamliner...I have had more elbow room on the cheap airlines and big queues for toilets at times. Food and drink ok, typical airline fare but on return flights milk and sugar was running out! The rep at hotel was useless. Had been there a month and had no information about the hotel and even less about the local area. Had one incident in which we wanted t talk to her but after quick chat on phone never heard from her again with a follow up but luckily the hotel resolved the minor issue in good way. Right so that's TUI out of the way. The hotel. Greeted on arrival with drink and hot towel and pleasant reception staff whose english whilst not being perfect was a lot better than my Thai! Room was nice, set overlooking one of the courtyard pools. Overall the hotel built on the edge of the rainforest and trees and exotic flowers grow throughout the grounds, through the terrace roofs and have a mix of birds annd animals, mostly miner birds and we saw the resident water monitor a couple of times, about a metre tip to tip along with the local squirrels. The hotel was quiet and has a couple places to eat during the day outside and the evening meals alternate between the main restaurant and the beach front restaurant with buffets being order of the day but with lots of dishes being freshly prepared at various tables. If you dont fancy the buffet you can do do a-la-carte at the other restaurant and if you are a fish lover have it as these were the best meals. Lunch menu a little disappointing as lots of burger/chips/chicken type food but do have limited thai and fish options that again are the ones to try as they are lovely. Staff are friendly and very respectful and so can take a little time t get to know you due to culture before they will open up and you can have a proper chat and laugh with but obviously they are there working and you get the feeling they are often checking over shoulder for the big bosses watching! Also be aware the culture is more relaxed so service, such as drinks during the day or evening at the bars can be slow in arriving but once you have accepted this and fill in time chatting to the staff the service does improve as they get to know you but you soon learn english is limited and they can talk around hotel services but struggle if you try and talk about other things such as where they live, what they do on time off etc. Not a criticism but we did feel guilty as they look to get embarrassed and alomost worried at times that they did not understand us more when really us brits need to make more effort! The grounds include lawned areas that end at the beach. Plenty of choice of sunbeds with different outlooks, none of the hotels allowed to put them on the shallow beach but well placed at the front and around the pools. Well worth walking the grounds if only to spot the different insects etc. Hotel in good location with local village providing choice of eating, clothes and gifts and massage services plus more along the beach. The sea was warm and easy swimming but at certain tide times you just have to watch the shelf that drops a foot or so as the waves can pick you up but once in a few feet it is shallow and calm. Plenty to do in area with tours picking you up from hotel and hotel offering taxi service but cheaper and as easy to walk down the road and pick one up from there, 250 bhat to Khao-Lak market one way. Walks along beach with rocky areas covered in colourful crabs and other creatures of the deep. Overall would stay at hotel again and thoroughly recommend to people who want to relax and don't expect there glass automatically refilled!

This hotel is outstanding. It is set amongst the trees and almost feels like one gigantic, luxurious tree house. The rooms are large and spotlessly clean, beds comfortable, staff friendly and efficient, and the food is great too. The grounds are beautiful and well looked after and the beach is just amazing. It is quiet, but we wanted a peaceful get away. There are plentry of food places just down the road, (2min walk) and if you are in need of a bit more life, jump in a taxi (200baht) to Khao lak, you will find plenty there to keep you busy!

We spent a week here; over New Year,. New Year’s Eve was the most spectacular event, with amazing food,entertainment and fireworks, The staff couldn’t”t do enough to make it a great evening, Thank you to all the staff for making it so special, During the rest of our stay, the food was amazing, with themed food events each evening. The rooms were clean, the swimming pools were lovely and the whole resort was wonderful. We would definitely return,

This really is a very special hotel for a number of key reasons - hotel staff, hotel setting and grounds, pools, food, drinks, beach and availability of nearby interesting excursions. STAFF - absolutely lovely people who cannot do enough for you. From the reception staff efficiently sorting out administration including other hotel bookings/doctor appointments to the gardeners through to the waiting staff, bar tenders lovingly making each individual cocktail and so on. Outstanding. The most humbling moments of the holiday were the spectacular efforts these predominantly non-Christian people made for the guests Christmas Eve and extended this to New Years Eve - I'll not go on to spoil it for next years guests but both these special evenings were executed so well in terms of food, entertainment, heart and soul - days in the making and New Years Eve party started only 60 minutes after a tropical downpour yet you would not know it - amazing. HOTEL SETTING AND GROUNDS - beautiful. Who could not be impressed sitting on a terrace watching the daily appearance of the local kingfisher/water monitor lizard and various other wildlife in the wonderful flora and fauna - orchids everywhere. POOLS- from the cascading private swim up pools to the larger main pools such nice, clean places to spend the day either in or by the pool - they felt more like natural ponds/lagoons they way they had been cleverly designed but make no mistake still well maintained and very clean. FOOD - where to start ? Fresh, varied, high quality, tasty and hot when it should be. Breakfast with decent crispy bacon, daily changes in waffle offering and indeed unusual and daily changes in pastries, not to mention the very fresh delicious bread. Lunch at the beach bar or nearby Veranda restaurant was probably the best lunch offering in terms of variety and quality we have ever had outside of Caribbean cruises - from English style fish and chips to steak sandwiches, Caesar salad to pad thai, tempura king prawns, crème brulee and the list goes on and on. Dinner - alternated between the two restaurants so you could go buffet or al la carte. Both lovely. We were all inclusive and this is certainly the best a la carte all inclusive we have ever had. Fillet steak, prawns, lobster curry, lamp chops, crepes suzette and so on. Really lovely. Outstanding food on every level. DRINKS - proper branded bottled soft drinks, likewise bottled branded beer, selection of spirits and a very good selection of cocktails - alcoholic and non alcoholic each time lovingly prepared from scratch. The only disappointment was the all inclusive wine offered was not up to much. We paid extra for the wine list which was worth it and no trouble. Bottled water to the room daily and available at all bars. Decent cappuccinos too from Gaggia machine served with a little biscuit. Beach bar lovely setting for sunset cocktail. BEACH - clean, beautiful with a very warm sea. No sign of the dreaded jellyfish. Very interesting beach for a walk with the huge boulders and rivers either side of the hotel stretch. Good fun little bars/cafe's along the way too. We turned left and walked to a something or other corner where we got a very good Thai massage for £4 for 30 mins. Our 10 and 13 yr old kids had one too at these prices and loved it. We were very well looked after. Great fun. EXCURSIONS - don't waste your time with Tui. Go to see Hans or someone in the reception at the Eco Khao Lak Tour desk (see my separate TripAdvisor review on them). We had three of the most fantastic days with this excellent tour company - safe, reliable, fun, informative, good value and small group. Really good. OTHER - superior interconnecting rooms with very comfortable beds, spacious, cheap mini-bar, excellent aircon, bit dated and dark in parts but would not stop us coming back. Poor Wi-Fi in rooms but apparently better in lobby areas according to the kids ! Sunbeds plentiful throughout and no need to go to war with the other Europeans to claim your pitch at 5 am. Plenty of shaded areas under trees, around pools if you like but no beds allowed on beach (new Thai directive apparently). Aside from the two special evenings entertainment is very low key but that did not worry us at all. SUMMARY - if you want to stay in a beautiful setting, getting looked after by lovely people, eating delicious food accompanied by decent drinks, reminiscing on your interesting days out or reflecting on the poolside antics then book this hotel. We will be coming back. Thank you to the management and all the staff for giving our family such a special holiday.

First time in Thailand. There is little or nothing to fault the hotel. Surroundings, meals service were wonderful. Only drawback was tv which was fuzzy but who wants to be inside so much. There were lots of sunbeds, pools and calm and warm beach. If you after active water sports like surfing, this is not the place though. We had all inclusive and the local drinks were okay. If you want a quite base and go outside for tours, this is a good choice.

We stayed for 11 nights in the Merlin Resort. Despite it being a quieter time of year to visit, the hotel kept itself well-staffed. I can't thank the staff enough, they were all so polite and helpful with everything. The room was amazing, plenty of space with a shower, bath and balcony. We were right near the coast, overlooking one of the many pools. This hotel is in the middle of nowhere, which is what we were looking for, but I realise this is not ideal for everyone. It is part of a complex that contains two other hotels, a few small bars, shops and restaurants. If you wish to venture out, you will have to get a tuk-tuk from site. They are very reasonable prices and we have no problem with them. Overall, this was the best hotel/resort I have ever stayed. Would love to go back!

Thanks to Travel Bag we asked for a hotel next to a beach, but nice and relaxing, this is ideal. Staff were there to help you in anyway you needed. Ok some people expect 10 star this is 5 star. There is a new hotel being built next door but it does not encroach on your life. The local restaurants and bars give you a very good choice of food. It is an hours transfer from Phuket airport. Weather just wonderful we were there in November.

7/7 Phetkasem Road, Lamkaen Thai Mueang Phang Nga

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Khao Lak, Khaolak Merlin Resort is within a 10-minute drive of McDonald Khaolak and Nangthong Supermarket. This 236-room, 4-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 2 restaurants. It's on the beach and also near Khao Lak Beach and Nang Thong Beach.


Dining

Enjoy dining at one of 2 onsite restaurants including Tropical Garden, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 236 air-conditioned rooms provide balconies, refrigerators, and minibars. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and slippers. Coffee makers, free bottled water, and safes are also standard.


Property features

Guests of Khaolak Merlin Resort have access to a full-service spa, 4 outdoor pools, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for THB 1800 per vehicle one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and tours/tickets. Other amenities at this spa resort include a fitness center, an outdoor tennis court, and free WiFi in public areas.

Room options

Deluxe Room

King 1 | Twin 2 | Sleeps 2

Superior Room (No Extra Bed)

King 1 | Twin 2 | Sleeps 3

Superior Room with Extra Bed

King 1 | Twin 2 | Sleeps 3

Deluxe Room (No Extra Bed)

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 952 reviews