Aside from a small glitch checking in...the car belonging to the cleaning person was parked in the driveway, and no one at first knew how to contact this person....we got into the townhouse and made ourselves at home. Dan was awesome in responding to our needs. Fan remotes needed new batteries-and they came the next day to replace them. All the beds were extremely comfortable--in fact, I believe I am going to get a similar one for myself! We came in the night that they had tornado warnings, and the building felt safe and secure. We really enjoyed sitting on the balcony for our morning coffee (both Keurig and Mr. Coffee Makers). The view is gorgeous. Our grand kids enjoyed the bikes, and even more so the pools. It was a bit too cold until the last days they were here, but at least the hot tub was bath-water-warm. The HighLight of the stay was our access to the beach!! We used the shuttle many times to get there (a 3 minute ride!) and the beach was pristine! Alex, the beach manager always made sure our beach chairs and umbrellas were where we liked them, and even gave our grandson "the beach shovel" to use while there. We also enjoyed using the fitness center-very clean and if you want even more exercise, you'll get a workout going up and down the steps!