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The Helm

3.0 star property
Bed & breakfast in Pembroke Dock with free breakfast and a restaurant

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Photo gallery for The Helm

Restaurant
Triple Room | Desk, laptop workspace, iron/ironing board, free WiFi
Restaurant
Private kitchen
Hallway

Reviews

3.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

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11 Commercial Row, Pembroke Dock, Wales, SA72 6JN
  • Place, Barafundle Bay
  • Place, Pembroke Castle
    ‪7 min drive‬
  • Place, Freshwater East Beach
    ‪15 min drive‬

Room options

View all photos for Triple Room

Triple Room | Desk, laptop workspace, iron/ironing board, free WiFi

Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Comfort Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Basic Twin Room

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Pembroke Dock

The Helm places you within a few miles (5 km) of Wogan Cavern and Pembroke Castle. This 3-room, 3-star bed & breakfast has free breakfast, free in-room WiFi, and free self parking.
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What's nearby

  • Pembroke Castle - 7 min drive - 2.8 miles
  • Carew Castle - 10 min drive - 6.3 miles
  • Freshwater East Beach - 15 min drive - 8.5 miles
  • Manorbier Castle - 19 min drive - 10.6 miles
  • Tenby Beach - 20 min drive - 12.9 miles

Getting around

  • Pembroke Dock Station - 8 min walk
  • Cardiff International Airport (CWL) - 131 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Ferry House Inn - ‬11 min drive
  • ‪Seven Spice - ‬12 min walk
  • ‪Y Cerrig Glas - ‬7 min walk
  • ‪Charlton Hotel - ‬6 min walk

About this property

The Helm

Bed & breakfast in Pembroke Dock with free breakfast and a restaurant
At The Helm, guests have access to free WiFi in public areas, coffee in a common area, and express check-out. There's free parking if you drive. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. Additional amenities include laundry facilities, barbecue grills, and a garden.
Guests can expect to find free WiFi and wired Internet, along with 40-inch flat-screen TVs. Washers/dryers, 2 bathrooms, and dining areas are also standard. Bathrooms are shared; weekly housekeeping is available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of GBP 20

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • 2 shared bathrooms
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Portable fan
  • Shared accommodations
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - 11:00 PM
Front desk staffed during limited hours

Renovations and closures

This property is closed from April 27 2025 to December 31 2025 (dates subject to change).
The following facilities or services will be unavailable from December 9 2024 to December 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Hosted evening meal: GBP 20

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

The Helm Pembroke Dock
The Helm Bed & breakfast
The Helm Bed & breakfast Pembroke Dock

Frequently asked questions

Are free cancellation options available at The Helm?

The Helm offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What's there to do near The Helm?

This bed & breakfast is located in Pembroke Dock, close to Pembroke Castle, Freshwater East Beach, and Carew Castle. You'll also find Pembrokeshire Coast National Park and Wogan Cavern within a short drive.

Is parking available on site at The Helm?

Yes, self parking is offered for free at the bed & breakfast.

Does The Helm include a casino on the premises?

No, The Helm doesn't have a casino.

Is there an indoor pool at The Helm?

No, there is no indoor pool at this bed & breakfast.

Is The Helm good for couples?

Couples staying at this bed u0026 breakfast will appreciate amenities like free Internet access as well as a bar and a restaurant.

Does The Helm have a hot tub?

No, this bed & breakfast doesn't have a spa tub.

Does The Helm feature a restaurant that includes a breakfast menu?

Yes, The Helm serves free on-the-go breakfast each morning from its restaurant. Please note that the dining venue will be closed between December 9 2024 and December 31 2025 (subject to change).

Does The Helm allow pets to stay for free?

No, pets aren't allowed at The Helm.

Are there connecting rooms at The Helm?

No, there aren't connecting guestrooms at this bed & breakfast.

Can I book a room with a balcony at The Helm?

No, there aren't any guestrooms with balconies at The Helm.

Reviews

The Helm Reviews

3.8

4.4/10

Cleanliness

4.0/10

Staff & service

6.0/10

Amenities

3.6/10

Property conditions & facilities

3.0/10

Eco-friendliness
Rating 10 - Excellent. 0 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 6 out of 11 reviews

Reviews

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tatty, scruffy, cold, unwelcoming and dirty.

Awful place. One star is too much. More like a doss house. Unopened post piling up at the door. Floors could do with a good clean. Hand written paper signs stuck on the door and walls. Very scruffy looking. I arrived at about 2am. My room was very cold. I asked for the heating to be put on. They said "OK" but didn't do it. Heating didn't come on later either. Bedside lamps from the local Sue Ryder shop were tatty and plugged into an extension bar. The only power outlet was on the other side of the room meaning there was a cable on the floor (trip hazard). There was no sign of breakfast and nobody there to talk to about it. Didn't matter as we wanted out of the place as soon as possible.
Stayed 1 night in Mar 2025

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

mary

Stayed 2 nights in Aug 2024

2/10 Terrible

Harsh

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Hygiene was okish but the mattress on bed were very uncomfortable couldn't sleep whole night. The mattress on the bed seem to be very old and needs replacement.
Stayed 1 night in Aug 2024

2/10 Terrible

Anjan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

It was terrible! Not recommending anyone. Spend £10 more and get a decent room in other hotels in the area. As a couple we stayed in a twin bed room for 2 night. Shared bathroom, was listed free breakfast and thought sort of english breakfast but they had a kitchen with stuff like, egg, banana, beans, bread coffee, etc.. which you have to prepare yourself. All banana finished in the first day and they didn’t put more the 2nd day. Couldn’t sleep til 1:30am as the old guy next door came drunk, slammed the door kept making noises despite his wife tried to calm him. The hotel staff knew this and didn’t bother to do anything. Room had barely enough space to love around, bed was third class. Bedding was stinking.
Stayed 2 nights in Aug 2024

8/10 Good

Joline

Liked: Staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Does not meet safety regulations, no smoke detectors in room, no fire doors, the place is not clean or friendly
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Im appalled this is on your website. The food rating is one so the accommodation is a 0. I had no curtain in my room and i was explained the access in and out of the building. Their is a communal kitchen with no milk provided and also it was extremely noisy, i was woken up at 4am constantly. I expect a refund or i will report this property & your so called respectively company (Hotels.com) to the relevant accusations. I have been a member for several years and i will be deleting my account as this was and will tarnish my experience physically & mentally . You cannot add photos to the page but if you provide a alternative email i will provide. Absolutely shocking!!!.
Stayed 2 nights in Jun 2024

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024