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Hotel Libertel Gare de l'Est Francais

3.0 out of 5.0

Recent guest reviews

The rooms are fine, the reception staff mostly helpful, and I liked the proximity to two main train stations. However, I will from now on avoid Libertel hotels. I had booked a 4-night stay paid in advance. Shortly after arrival, I learnt that I had to leave after the second night to attend a funeral in my close family. I asked the reception if my last two nights could be moved to a later date. The answer was that the reception could not do anything without asking the hotel manager who happened to be away the following three days for a long weekend, such that my booking could not be changed or cancelled. It was impossible for me to talk to any responsible person during my stay. The second day, I was told by the reception (who seemed to have been able to contact a responsible person) that changing the dates of my last 2 nights would cost a "small fee" of EUR 175. As this would almost double the rate for these 2 nights and as I could not accept to reward such poor customer service, I declined. My complaint by e-mail to the hotel manager Melanie led to a sadly cold and inflexible reply. I understand that pre-paid rates are non-refundable, but in connection with rare life events like the loss of a close loved one, most decent businesses would show some understanding and flexibility, if not by cancelling, at least by changing the booking without indecent extra charges. Don't count on this hotel chain for any of this. Which serious business does not have any responsible manager available for several days during opening hours? If something goes wrong, you are by yourself.

clean, modern room was big enough for one person, nice view of the station, nearby metro, friendly staff, they have multiple languages tv channels!, clean bathroom, coffee, balcony, not noizy even on street size

We had a very nice stay in this hotel. It is super close to a number of nice parks, cafés and restaurants. The staff is super friendly and professional, they seem all to enjoy working there and together, which is for us a good indication of a good management. A special thanks to the very kind and smiling woman who was cleaning the restaurant and the lobby.

The receptionist Razan was very unwelcome. He was rude and clearly ignored my questions. It was happened when he seen my name. It looks like discriminations. Never come back. I don’t think that person like Razan can to work here

The hotel was in the perfect location, had a major train/metro station within a minute walk, the staff was helpful and friendly. The bed was very comfortable and the room was perfect for a weekend stay. Overall a perfect hotel.

Nicely refurbed hotel, friendly multilingual staff. Hotel is ideal for visitors arriving by train, as the train station is directly opposite. Metro and bus links into the centre just 50 m from there hotel. Inexpensive bistros and shops near the hotel. Ideal for a short trip to the city.

Location was ideal, walking distance to the Metro station. Lots of restaurants and grocery stall around the vicinity. Standard Room was bigger and clean then expected. Staffs was extremely helpful and friendly. Never regret choosing this as my accommodation! (:

As we were travelling in and out of Paris by rail, a hotel near Gare de Est or Gard du Nord was essential and as we stayed here in 2008 and found it fine, we read the latest reviews which were most promising. The hotel had been revamped with the rooms looking much better, as was the lobby and the breakfast area. We were offered either a front or rear room, but going on previous experiences in Europe, we have found front rooms noisy, so we accepted a rear room, which turned out very quiet. The view was over the roofs of Paris as were stayed on the top floor, and therefore provided fresh air and some sounds of the city. The room was clean and bright with all new bedding and updated bathroom facilities. The TV, Wi-Fi were good, and the bar fridge most welcome for some pre-dinner drinks that be bought from the store adjacent to hotel. The front desk staff provided us with valuable travel info, and well a welcoming greeting every time we passed in and out. Breakfast was adequate, but limited, and the coffee machine meant we could have as many cups as we liked. The surrounding area was not looking as clean as it was on our previous visit but the presence of security forces meant we felt reasonably safe and so we found many local cafes for our dinners on the 5 nights we stayed here. If you re looking for accommodation close to these two stations, we can recommend this place again.

I have visited Paris on leisure for more than 5 times but this is the first time staying at Liberbtel. I chose this particular hotel because of the location and after reading fellow travelers' comments on the TripAdvisor. I believe I had made the right decision. Great location ... YES. Friendly staff .... YES. Clean room ... YES. Breakfast is acceptable based on European standards. Some travelers commented that the hotel's neighborhood is rather "unsafe" at night. We did not feel intimidated while walking around the area after dark. However, we did notice some "suspicious" characters lurking around certain street corners at night. Like any other countries, travelers should be extra careful especially at night.

I chose the Libertel Gare l'Est Francais for its location as we were coming in from London on the Eurostar. It's only 7 minutes walk from the Gare du Nord station where the Eurostar terminal is located and situated right across Gare de l'Est. There are many restaurants around and plenty of choices to choose from. There is even a supermarket next door. We arrived late at night (at around 21:30). The elderly gentleman on duty was polite and check in was quick. We had to fill out a form asking for our details at check in. The other staff that we came into contact with were aloof. There is a city tax charge of 1.65 Euro per person per night which we paid at check in. There are lifts going up to the rooms that can comfortably fit two adults travelling with 2 suitcases and 2 backpacks. The room size is comfortable enough for us to open our suitcases. The room is clean with the room cleaned every day. The double bed we had came with 4 pillows. The mattress was comfortable. The thermostat in the room works well and there was no problem with controlling the temperature in the room. There is a kettle and two mugs available for making coffee/ tea in the room. The window opens into a balcony which I love. When closed, the room is quiet. The only sound that can be heard is the passing of the metro which didn't bother us at all (I'm a city dweller and am used to city sounds). There is good water pressure in the shower and there was no problem with the hot water coming out of the taps in the bathroom. The shower gel provided is of good quality and not cheap and nasty. There is a retractable clothes line in the shower stall for you to dry some small items of clothing. The only small problem we had was that there was a piece of pubic hair on the floor of the shower stall on the day we arrived :/ Perhaps housekeeping overlooked this? There is free wifi provided. Check out was quick. There is complimentary luggage storage service provided if you want to store your luggage after checking out. The luggage is stored in a locked room. All in all, a good hotel to stay in when in Paris.

13 Rue Du 8 Mai 1945 Paris Paris

Hotel highlights

  • Close to Galeries Lafayette and Basilica of the Sacred Heart of Paris
  • Free WiFi in rooms and public areas
  • Concierge services
  • 24-hour front desk

Located in 10th Arrondissement, Hotel Libertel Gare de l'Est Francais is a leisurely stroll from popular sights such as Porte Saint-Denis and Porte Saint-Martin. This 70-room, 3-star hotel welcomes guests with in-room amenities like minibars, coffee makers, and flat-screen TVs. It's in central Paris and also close to Folies Bergere and Montmartre Funicular.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Hotel Libertel Gare de l'Est Francais's 70 soundproofed rooms provide minibars, coffee makers, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Phones and desks are also standard.


Property features

Renovated in 2012, Hotel Libertel Gare de l'Est Francais offers free WiFi in public areas, 3 meeting rooms, and free newspapers. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage.

Reviews from Trip Advisor

Trip Advisor aggregated rating

70.0% of guests recommend this hotel

Total of 787 reviews