Hotel Lancaster Paris Champs-Elysées5.0 out of 5.0
Recent guest reviews
I booked a stay for a single evening here with my girlfriend with a view of having a romantic stop over before heading off elsewhere in Europe and we wanted to look for a lovely hotel for a longer trip. As it was only the evening, I booked an executive suite for a treat. Upon arrival, there wasn't someone at the door to help with our bags but this wasn't a major issue and only a small walk to the reception desk when on checking in, we had been upgraded to the Marlene Dietrich Suite! This really was a lovely surprise and made the evening for us. We were shown around the vast space and it was such a treat to have a large room. Before heading out for a walk, we decided to have a small bite in Le Marlene Bar. We ordered our drinks and food but after a 35 minute wait, and a change of waiters, we hadn't been served our food! We asked the new waitress and she quite quickly brought one dish for us, not the second but again she was quick to rectify the issue. We had a lovely walk around and although some of the local roads aren't the best, it is a generally lovely area and just off the Champs Elysee. We walked to Le Fouquet's and back for dinner and this is a must for anyone! The only criticisms I can give the room is that the toilet is separate, but doesn't have a wash basin and two doors back into the bedroom. Secondly, the shower cubicle is quite small. When we finally got into bed, we noticed sound from directly above us but it wasn't too bad and I managed to have a fairly good nights sleep. We decided to have breakfast in the room rather than the buffet, a little disappointing for the cost but it was tasty. We checked out and had help from the concierge in booking a taxi and a small bill to be paid. The friendly staff really do make this hotel! I would most definitely stay here again!
From the moment my wife and I arrived, it was just a magnificent hotel. We were greeted by an amiable front desk clerk, Louis, who checked us in and then led us to our room. The hotel, without my asking, upgraded us to a one bedroom sweet overlooking the beautiful courtyard. We unwound from our 9 hour flight, resting on the antique day bed or resting on the oversized king bed. Everything was comfortable. The hotel manager sent up some sweets and water. That evening we had reservations at Monsieur, the hotel restaurant. My wife and I went down early to enjoy a cocktail where a dry martini was expertly made. You could feel the tension leave as you take the first sip. it was heaven. However, the night was still young. After our cocktails we walked into the restaurant where we were happily greeted. We had no idea that we were about to engage in a culinary adventure. Simply, the food and wine were of a caliber not easily found in Paris. Of course, this does not exclude the exceptional service and friendly treatment we received. After our meal, we retired to the oversized bed for some much needed slumber. The next morning, we departed for other parts of France. However, the bags were collected and our check-out was effortless. We both can highly recommend the Hotel Lancaster. It is one not to be missed.
Paris is full of smaller luxury hotels. There's no giant high rises like NY or London. So you have lots of choices like the Lancaster, small 40-50 hotels which will usually have smaller rooms (if you're comparing to room sizes in USA), in old buildings (everything is old here), but updated with modern luxuries and higher end furnishings. The rooms here are of ok size, probably a 3rd smaller than the one in London I'm writing this in, but functional and pretty. Bathroom was a little cramped but updated with marble and modern showers, etc. the bed is super super comfy. Where this place makes its mark is the service. First and foremost, there is always 2-3 people working the front desk, one or 2 of them are concierge level and speak English well. With everyone I encountered, my needs and wishes were their number 1 concern, and while they were formal, had good warmth and senses of humor which made interactions enjoyable. One evening we had a small problem with our room, I'm not going to say what because it should be irrelevant to you and I don't want that factoring into your judgement. What you should factor is all I had to do was mention it and they moved all of our belongings for us the next morning to a new room so we could get up early for our days journey to Normandy. Just an example, but know you will be attended to whatever your needs. So why 4 stars? Well I debated this, as I wanted to give 5 because I do think this is a great hotel with a perfect location. But... The not perfect: First, the hotel bar, is small which is no problem, but its small enough where you can't NOT notice that I'm standing right next to you as there was rarely any more than 2-3 patrons. Every time I went in there (3 to be exact), I was never offered a drink. Maybe the bar tenders are examples of that whole French/American stigma, which I did see in a few places, but for the most part I thought the people kind and helpful. I ended up turning the Scottish pub across the street (The Freedom) into my hotel bar where I would have a drink every night. Great people at the Freedom. Two, while the younger man I saw almost every morning for breakfast service was wonderful, one of the days there was a bigger older man who couldn't have been less interested in my group, even though the rest of the patrons seemed more successful in their charms. Waiting for simple stuff other tables were brought proactively, and when asked we got them, "when he was ready". Ironically, he is also same man who ignored me at the bar one day. Maybe he didn't like Americans? Either way, I found this unacceptable in a hotel that wants to be a luxury option to discriminate against its clientele. There's part of me that wanted to dock 2 stars from my review for this, but there were so many other great examples of service it felt unfair. Other Americans may not be as forgiving as I was, and it may have ruined their stay and overshadowed the good, so I think it's relevant for Americans to know this. Not to say you won't potentially encounter this at other hotels of course, but maybe you won't.
Super hotel. Fantastically polite and considerate service from every member of staff. Smallish room but well decorated with antiques and very comfortable bed. Good sized bathroom. Excellent breakfast buffet. I have also had lunch here before which was very good. The dining room is intimate and chic and the food is excellent. Also quite quiet so a perfect place for a business lunch. Equally would be nice for couples. Very nice bar area. Good little gym with very new machines and a great view of the skyline to Montmartre - great at dawn! Was on business but would definitely come with my wife.
We spent one night in Paris and were looking forward to our stay at the Lancaster! Staff at front desk were lovely, unfortunately breakfast service WAS TERRIBLE! Not only understaffed but I would go as far as saying they were nasty when asked for what we were told would be a full breakfast! For this reason I would not recommend this hotel SAD!
We stayed at the hotel with our two teenage boys. We had two connected executive rooms. We could not have been happier with our rooms and the service. We had one meal in the restaurant, which was excellent, and we had the breakfast buffet everyday. I had stayed at the Lancaster more than 20 years ago and loved it. I would come back again.
Small friendly hotel, next to the CHAMPS E. Nice colour coding but not fancy at all Bfast OK, Bar was not so OK Friedly staff - but You should speak French ;-)) Like Your own little appartment in Paris
This is one of my favourite hotel in Paris and I always stay here the best location one can think of for a hotel in Paris great service and this time they gave me a room with terrace which was amazing great atmosphere will always come back here
We stayed at the Lancaster Hotel in Paris the second weekend in September for a family celebration. We had stayed at this establishment 3-4 times already. This time, when we wanted to show our two children what an exemplary hotel you have, you disappointed us all dismally. When we checked in they told us our room wasn't ready yet but they were giving us an upgrade. When we finally got the room, we were surprised to find it was the worst hotel room we'd ever had in this hotel. There was no balcony (for a so-called upgrade). The window didn't open easily and when finally prised open was cracked and dirty. The closet was old and musty. The drain in the ONE sink in the bsthroom (N.B. for two people!) was stopped up and the bathroom was more reminiscent of an "nn hotel" rather than a 5-star establishment. No complimentary bottle of water (in this day and age). The lighting was complicated to regulate and nobody showed us how to operate the lights. There was no housekeeping service n the evening, which meant: No fresh towels (we are LHW members and "double number of towels, please" on our member Profile but we did not get double), no replenishment of shower gel etc. Surprising for a 5-star hotel of LHW caliber... We suffered through a rumbling noise the whole night. At 1 a.m. we called the reception to complain - to no avail. No sleep till the early morning hours - when we finally got up and headed out. The Aperitif in the bar in the evening was without any offer of nuts or chips. The wi-fi didn't function. I called down to the reception and the reception employee came to our room to help but the only solution to the problem was to put in "data roaming" on my phone which resulted in extra costs (for me)!! He did this without telling me!! Good luck to LHW Hotel Lancaster in initiating the next generation into appreciating and staying at their hotel! This is the LAST time we were guests at this hotel. There are too many better hotels in Paris to choose from.
Lancaster first and foremost have great folks working there. The location off the Champs-Elyees is very convenient. Love the architecture and decor of the hotel which is both elegant and comfortable. Our room was located on the first floor overlooking the interior garden which was perfect and quiet. It gave us the opportunity to use stairs which we prefer rather than the elevator. Bed is comfortable, linen and towels plush amenities top notch. Rooms are well maintained. In our reservation breakfast was included. It was delightful and served in a very nice dining room.One can enjoy the buffet as well as ordering from a limited menu.Breakfast can be brought to the room which we did one morning. remember while breakfast may be included and brought to the room there will be a service charge for delivery. We didn't eat dinner in the hotel, but I am told it is fine dining. Wi-fi worked well. Smallish fitness center.
- Walking distance to Arc de Triomphe and Grand Palais
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Located in 8th Arrondissement, Hotel Lancaster Paris Champs-Elysées is a leisurely stroll from popular sights such as Arc de Triomphe and Grand Palais. This 57-room, 5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Paris and also close to Eiffel Tower and Galeries Lafayette.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, available for a fee.
Hotel Lancaster Paris Champs-Elysées's 57 individually decorated rooms provide iPads, minibars, and free newspapers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Video-game consoles, safes, and phones are other standard amenities.
Hotel Lancaster Paris Champs-Elysées features free WiFi in public areas, 2 meeting rooms, and conference space. Valet parking is available for EUR 35 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free newspapers, a terrace, and laundry facilities.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 698 reviews