Hotel Lancaster Paris Champs-Elysées5.0 out of 5.0
Recent guest reviews
Small friendly hotel, next to the CHAMPS E. Nice colour coding but not fancy at all Bfast OK, Bar was not so OK Friedly staff - but You should speak French ;-)) Like Your own little appartment in Paris
This is one of my favourite hotel in Paris and I always stay here the best location one can think of for a hotel in Paris great service and this time they gave me a room with terrace which was amazing great atmosphere will always come back here
We stayed at the Lancaster Hotel in Paris the second weekend in September for a family celebration. We had stayed at this establishment 3-4 times already. This time, when we wanted to show our two children what an exemplary hotel you have, you disappointed us all dismally. When we checked in they told us our room wasn't ready yet but they were giving us an upgrade. When we finally got the room, we were surprised to find it was the worst hotel room we'd ever had in this hotel. There was no balcony (for a so-called upgrade). The window didn't open easily and when finally prised open was cracked and dirty. The closet was old and musty. The drain in the ONE sink in the bsthroom (N.B. for two people!) was stopped up and the bathroom was more reminiscent of an "nn hotel" rather than a 5-star establishment. No complimentary bottle of water (in this day and age). The lighting was complicated to regulate and nobody showed us how to operate the lights. There was no housekeeping service n the evening, which meant: No fresh towels (we are LHW members and "double number of towels, please" on our member Profile but we did not get double), no replenishment of shower gel etc. Surprising for a 5-star hotel of LHW caliber... We suffered through a rumbling noise the whole night. At 1 a.m. we called the reception to complain - to no avail. No sleep till the early morning hours - when we finally got up and headed out. The Aperitif in the bar in the evening was without any offer of nuts or chips. The wi-fi didn't function. I called down to the reception and the reception employee came to our room to help but the only solution to the problem was to put in "data roaming" on my phone which resulted in extra costs (for me)!! He did this without telling me!! Good luck to LHW Hotel Lancaster in initiating the next generation into appreciating and staying at their hotel! This is the LAST time we were guests at this hotel. There are too many better hotels in Paris to choose from.
Lancaster first and foremost have great folks working there. The location off the Champs-Elyees is very convenient. Love the architecture and decor of the hotel which is both elegant and comfortable. Our room was located on the first floor overlooking the interior garden which was perfect and quiet. It gave us the opportunity to use stairs which we prefer rather than the elevator. Bed is comfortable, linen and towels plush amenities top notch. Rooms are well maintained. In our reservation breakfast was included. It was delightful and served in a very nice dining room.One can enjoy the buffet as well as ordering from a limited menu.Breakfast can be brought to the room which we did one morning. remember while breakfast may be included and brought to the room there will be a service charge for delivery. We didn't eat dinner in the hotel, but I am told it is fine dining. Wi-fi worked well. Smallish fitness center.
Very Vintage looking hotel from the elevator to the suite I loved the staff and the welcome for my kids , most importantly was the location amazing location right beside everything was good but didn't like the small bathroom.
We spent one night here before starting a river cruise the following afternoon. The room was beautiful and the bed was SO comfortable. Breakfasts were included and were quite good. The bar area is beautiful. Especially liked the staff there. Service was impeccable!
I arrived on the Sunday that the Tour de France arrived in Paris, so due to security reasons the hotel was very hard to reach by car. After a phone-call to he hotel they were very helpful and bellboy Max met me in a nearby street and accompanied me to the hotel. Costumer service is very important in this hotel, nothing is to much for the wonderful staff. Thank you for that! The rooms are clean and well decorated but soundproof rooms are needed, now you hear the sounds of talking people in the adjoining rooms or corridors as well as slamming or closing doors of other rooms, what is very annoying and disturbing. During the two nights that I stayed here, I woke up every night and morning... I would definitely stay here again, but would ask for a soundproof room at the check-inn.
The staff was gracious and extremely helpful. The room was beautiful. We got a good deal on the room and decided to stay our last night in France here. However, the location and the service was so lovely, I wish we had planned to take our time and enjoy it more. The breakfast buffet was excellent, with first-class service. I wish that we were not rushing off the the airport, because I could have lingered over that breakfast a long time. Bed was delightful. Shower and bath were excellent. The staff were especially helpful when we were getting a car to the airport in the morning. Again, I recommend not rushing this hotel. Between the ambiance and the location, it's worth lingering.
We are seasoned travelers and spend a fair amount of time abroad. The service offered at the Lancaster was very remarkable. The receptionist, concierge and even the bellhop were incredibly engaging and interesting to talk to. They were also very knowledgeable and helpful. Nothing was too much to ask. The rooms themselves were fantastic, large and had all the amenities that we needed. Just one thing to note - we stayed on the first floor facing road. Late at night (+-11pm) they close the front doors (for security). As this door is opened and closed (as guests come and go) it was quite loud within our room. This was not a concern at all but on the first night we did wake up wondering what that noise was. It did not attract from how nice the hotel was and we will definitely be staying there again.
Very easy hotel-friendly staff. A good location -3 mins walk to the Metro-5 min walk to the Arch. Ask for a room over the Courtyard-quite. The hotel has had a recent make over-cost of the room was fine.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 692 reviews