Hotel Lancaster Paris Champs-Elysées5.0 out of 5.0
Recent guest reviews
The staff was gracious and extremely helpful. The room was beautiful. We got a good deal on the room and decided to stay our last night in France here. However, the location and the service was so lovely, I wish we had planned to take our time and enjoy it more. The breakfast buffet was excellent, with first-class service. I wish that we were not rushing off the the airport, because I could have lingered over that breakfast a long time. Bed was delightful. Shower and bath were excellent. The staff were especially helpful when we were getting a car to the airport in the morning. Again, I recommend not rushing this hotel. Between the ambiance and the location, it's worth lingering.
We are seasoned travelers and spend a fair amount of time abroad. The service offered at the Lancaster was very remarkable. The receptionist, concierge and even the bellhop were incredibly engaging and interesting to talk to. They were also very knowledgeable and helpful. Nothing was too much to ask. The rooms themselves were fantastic, large and had all the amenities that we needed. Just one thing to note - we stayed on the first floor facing road. Late at night (+-11pm) they close the front doors (for security). As this door is opened and closed (as guests come and go) it was quite loud within our room. This was not a concern at all but on the first night we did wake up wondering what that noise was. It did not attract from how nice the hotel was and we will definitely be staying there again.
Very easy hotel-friendly staff. A good location -3 mins walk to the Metro-5 min walk to the Arch. Ask for a room over the Courtyard-quite. The hotel has had a recent make over-cost of the room was fine.
Right from the start. On arrival, no one came forward to take the luggage from the taxi, the front desk (at 3 p.m. In the afternoon) was overwhelmed and the room wasn't ready. When I got to my suite and found fresh fruit, candies and a large bottle of water I thought what a thoughtful gesture -- until I discovered the only glass to drink from was in the bathroom! I won't dwell on the elevator issue another guest has already commented on (which meant guests, staff, luggage, dirty linen etc. were crammed into an outdated service elevator for days) or the weird lighting. The large bathroom would have been nice except for the telephone booth sized shower. There was no doorman to greet guests returning from a late dinner (after a day at the French Open). Standing on the street it was necessary to find the bell and wait to be buzzed in. I chose the hotel in part because of the restaurant which was closed because it was a holiday weekend. Shouldn't a restaurant in a hotel be open in any event? ( Note, the excellent concierge made a reservation for me at the Michelin two star restaurant at La Reserve hotel where I had a wonderful evening and met the chef.) Other positives included the generous size of the suite, the super comfy bed, wifi and AC that worked well and more than ample closet and dresser space. Overall not a bad stay, just disappointing.
When you hear that a hotel possesses "old world charm," read between the lines. This means OLD. When we arrived at the Lancaster, recommended by American Express Travel, we immediately learned that the main elevator was out of service. This laster for the first 5 days of our stay and our room was on the 5th floor! While living spaces are, in fact, gracious, beware of the "old world" bathrooms. I was unable to shower with the shower doors closed, which led to flooding in the bathroom every morning. Lighting is terribly wonky, as the electrical has not been updated to modern standards, but the air conditioning works quite well. Light-filled rooms do help with charm; however, these also highlight how run-down the upholstery, carpet, and furniture appeared. Sadly, many of our reservations made by the concierge were incorrect or even cancelled. Spend the money and go to the Prince De Galles instead.
We were well looked after here. We asked for a quiet room and were given one over the courtyard. This was quiet and nice. The room was larger than you'd expect in a city and the fresh fruit, rose petals and other nice touches made this stay amazing. I am unsure if these were for my fiances 30th or just as standard but they were lovely. The staff were amazing and helped a lot. It's expensive but it's paris and it's not as expensive as some. The breakfast is priced at 42euros which is a bit steep.
We booked the Lancaster through the American Express travel program and knew pretty much nothing about the property upon arrival, but trusted the fact that American Express would not put its cardmembers in a hotel that didn't live up to their standards. Which sets a certain level of expectation. But our expectations were far exceeded. The hotel itself is pretty classic in its layout and furnishing. You are getting a Parisian hotel experience, no doubt. Our room was pretty big by Parisian standards. The location was great. The food and drinks were very good. My lady says that the Rose was some of her favorite Rose ever. But all of this doesn't touch the service. This was quite possibly the nicest, friendliest, and most helpful staff I've ever encountered. Eric, the concierge was fantastic, and he recommended one of the best restaurants we have ever been to, Thoumieaux near the Eiffel Tower. The front desk staff was great, each and every one of them. But from my POV, Alistare at the front door was a true treasure. He spent so much time talking with my son about Tottenham football that it was unbelievable. Which is great, but he seemed to spend that much time talking with all of the guests. He was incredible. On the whole, the Lancaster was one of my favorite places that I have ever stayed and I know that this estimation is driven by the level of friendliness and service. Really great place! Do stay there.
This small luxury hotel is charming. It is well located on the right bank The concierge was exceptional. Breakfast was superb.There is a park nearby for running and walking. My son and I enjoyed the restaurant.I highly recommend it.
we will be back hopefully soon. The staff, including all at front desk, doormen, bar guys and gals, restaurant, were all very helpful, respectful and friendly. Concierge was amazing. They got us into restaurants that we loved.
Hotel is in a great location and is a historic building that has a lot of character. The staff is very friendly and helpful. The restaurant on site is fantastic and the hotel has great connections with other restaurants in the area, to allow you to get reservations that you could not get on your own. Being a historic building hotel, the rooms are not large like newer hotels, but they are nicely furnished.
- Walking distance to Arc de Triomphe and Grand Palais
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Located in 8th Arrondissement, Hotel Lancaster Paris Champs-Elysées is a leisurely stroll from popular sights such as Arc de Triomphe and Grand Palais. This 57-room, 5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Paris and also close to Eiffel Tower and Galeries Lafayette.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is served for a fee each morning.
Hotel Lancaster Paris Champs-Elysées's 57 individually decorated rooms provide iPads, minibars, and free newspapers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Video-game consoles, safes, and phones are other standard amenities.
Hotel Lancaster Paris Champs-Elysées features free WiFi in public areas, 2 meeting rooms, and conference space. Valet parking is available for EUR 35 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free newspapers, a terrace, and laundry facilities.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 683 reviews