Opinión verificada
4/10 Mala
Michael E.
23 may. 2026
Le gustó: Check-in y comunicación
No le gustó: Limpieza y veracidad del anuncio
This property was not as pictured entirely in their advertisement. Upon our arrival, we noticed that the furniture was very worn, very dirty, and not clean and bright as advertised. We couldn’t sit on the sofa, loveseat, recliner, or workstation chair due to the stains and sand on them. The hand towel rack in the main bathroom fell apart as soon as my wife touched the hand towel. The secondary bathroom shower head was leaking and the front door was not locking automatically as it should. We put in a guest services maintenance ticket and they did respond pretty quickly. They came out the following day to repair the hand towel rack and the front door lock issue was resolved however the leaking shower head was never addressed during our entire stay. Furthermore, they did schedule a cleaning company to come out to clean the furniture and they did let us know that the furniture would be damp and not usable until it dries however, the cleaning company didn’t show up until the third day of our stay. This was supposed to be a special occasion for us but unfortunately we were unable to relax and sit on any of the living room furniture. I will say that the bed and pillows were very comfortable and we loved the closet space. The kitchen area was okay and could use some updating other than the fridge. We really enjoyed the outdoors, the pools, and the beach but it was also very frustrating and a huge inconvenience not being able to enjoy our unit.
Michael E.
Se hospedó 5 noches en mayo de 2026