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AC Hotel Ciudad de Pamplona by Marriott

4.0 out of 5.0

Recent guest reviews

This hotel was a great base for us while we enjoyed the San Fermin festival in Pamplona. The hotel staff were friendly, especially the male staff member who checked us in, he was very nice and helpful. The room was clean and comfortable. The walk to the city centre is about 20-25 minutes and takes you through a nice area. There is a bus from right outside the hotel that will take you to the centre, if you don't fancy the walk.

Stayed there as a rest day on the camino. It's bit off from downtown. Had to take a bus to get there (about 15-20 min). Front desk was busy or not attended. I didn't expect 5-star concierge service but didn't feel like it was attentive. Room was okay, just about the right size, not too tight. There are few restaurants nearby and a supermarket which was really helpful. This seemed like a good business hotel, maybe I was the wrong crowd there.

I had the misfortune of making a mistake in my booking of this hotel. I reserved a room for the wrong date (a week early). Upon realising my error I called the hotel and explained what I had inadvertently done. They said that it was non-refundable and as I was conversing with the woman my phone signalled that at that moment she had taken the money off my debit card. I asked to contact her manager. I did and he told me to contact the general manager and I sent her various emails and called her directly, always to be told that she was in a meeting and to call later. End result, for an online booking mistake I was charged the full amount with no compassion or flexibility. This is disgraceful customer treatment from what I thought was a reputable hotel chain - Marriott. It certainly demonstrates their customer service attitude and I urge potential guests to read this and go with a smaller, more personal hotel service, one where if you make a mistake, they will treat you with fairness and not just a $$ sign.

There were 6 of us, so we had 3 twin rooms. The rooms were spotless and relatively large. We were very pleased with the breakfast, which we got for free, booking through the actual website and paying with Visa. The location was good, in a quiet neighbourhood, with 3-4 restaurants/bars and supermarket nearby. You could walk to the centre, but we chose to use the bus(stop right outside the hotel) for 1.35 Euros. The reception staff were fantastic, helping us with booking taxis, printing etc (9 Euros to the train station)..thank you!!

Stayed in this hotel for 5 nights, great location, short walk to the center of Pamplona. Clean and modern rooms. Bar/Lounge and restaurant downstairs with great selection of foods and drinks. Breakfast is really good. was there for business and will definitely stay there again. easy access to anywhere within a 10 minute taxi ride.

Great location, easy walk to citadel, bullring, downtown, cathedral, etc. Room was very clean and spacious, very European (wood floor, modern furniture). Great shower. I was in a room facing the street and it was quiet. Hotel staff extremely gracious and good English skills. Very close to multiple restaurants, neighborhood is safe, and quiet.

Very modern hotel, rooms are OK, breakfast was great, wifi worked very good (it's free everywere in the hotel), staff was nice. Location is close to university where we had our conference, few pubs and shops are nearby.

Stayed here having finished a stage of the Camino and it was just what the doctor ordered. Comfortable beds, great shower (although the frosted glass door to the bathroom was a bit different) - Absolutely spotless and the staff we met were very pleasant, helpful and friendly. Very affordable and a good spot from which to explore this fabulous city.

I stayed here with my family in a triple room. The underground car park is across the street from the hotel and there is no direct access to the hotel. From the car park to the hotel there is zero signage. (The lift is in the far corner of the car park, on the right as you stand with your back to the entrance). At the reception the attitude was very casual. The person at the desk gave us no acknowledgement whilst we waited and he finished his telephone conversation. At check in he did not mention my Marriott platinum status. I am not looking for anything other than 'hi, thanks for being loyal to Marriott'. Here I got nothing. The room was very good and all other services are as expected. The hotel is on the edge of the city. It takes about 20 minutes to the centre, but it is a very pleasant walk. I would stay again, but they need to work on their customer interaction.

Very good mid-priced hotel with excellent breakfast buffet and pretty convenient location fairly close to heart of Pamplona San Fermin Festival activities and running of the bulls - long-ish walk. Negatives: shower is over bath where glass door covers only half the bath and leaks under what glass there is, so floor gets very wet. And bath not that big or new. No drinking water or glasses in room. Room not very sound-proof, could hear people in hallway and neighbors taking showers.

Calle de Iturrama, 21 Pamplona Navarra

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Fitness center
  • Business center

Located in Iturrama, AC Hotel Ciudad de Pamplona by Marriott is a leisurely stroll from sights such as Yamaguchi Park and University of Navarra. This 108-room, 4-star hotel has a bar/lounge, free in-room WiFi, and a fitness center. Also nearby are Ciudadela and Pamplona Planetarium.


Dining

For your convenience, a buffet breakfast is available for a fee. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All of AC Hotel Ciudad de Pamplona by Marriott's 108 rooms are soundproofed and have an array of amenities, including minibars, safes, and desks. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and bidets.


Property features

Guests of AC Hotel Ciudad de Pamplona by Marriott enjoy a fitness center, free WiFi in public areas, and 3 meeting rooms. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and free newspapers.

Room options

Superior Room

King 1 | Sleeps 3

Single Room

Queen 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 311 reviews