4/10 Malo
Jami D.
17 abr. 2026
Le gustó: Limpieza
Beautiful home ruined by atrocious management. While the home was lovely, my experience with the management company was the worst I have encountered in 20 years of renting.From the start, communication was non-existent. It took 4 messages/calls to get pool heating added to our stay. Later, I tried to extend our stay by 1 night, emails/calls went ignored until I finally reached someone by phone to process it. Upon arrival, we found lizards inside the home and every bath towel, beach towel, & rug was very damp. We spent our first day drying the linens ourselves just to use them.The biggest issue occurred mid-stay. With only 1 hour notice, we rec'd a text stating that maintenance on neighborhood power lines would shut off our electricity from 8a-4p. In 98-degree Palm Springs heat, we were left with:No A/C or Wi-Fi (while trying to work)No hot water & lights while getting ready for CoachellaSpoiled groceries in the fridge/freezerNo pool heating (which we had paid for)The text from Acme stated they were "not responsible" & that no refunds would be granted. After calling around, I discovered this was a pre-scheduled outage. Management or the homeowners were aware of this in advance & failed to notify us. To be told "sorry, no refunds" for a preventable lack of disclosure, especially regarding paid amenities like pool heat and A/C—is unacceptable. The house/pool is great but the management is unprofessional & lacks basic accountability. Renters Beware!
Jami D.
Se hospedó 5 noches en abril de 2026
