Skip to main content
Beginning of main content

Shadow Mountain Resort

3.5 out of 5.0

Recent guest reviews

The hotel staff, pool, tennis courts, and golf were very nice. Some units are privately owned and ours needed interior upgrading. Other than that, our stay was outstanding and very close to shopping and restaurants. I would definitely return.

Our stay was very comfortable. The villa was clean and spacious. We had three adults and a baby stay in the home and we were able to accommodate the baby's naps while still hanging out in the villa. We would not have been able to do so if we had booked a traditional hotel room. The property was quiet and the staff friendly.

Although not what a requested it was a nice room I got...

Shadow Mountain Resort was great. My husband and I went for a last minute trip to relax and we couldn't have picked a better place to stay. The room kitchenettes are the best as they have all utensils you can imagine, or as you would find in your own home. Overall very peaceful and quiet. Perfect for families. Not close to many bars, except for 2, but it is close in proximity to the neighboring Cathedral City and Palm Springs.

I've been at Shadow Mountain resort many times. I go back time and time again.

For the price we paid, we couldn't have asked for more. Staff was super friendly and the resort was huge!

Rooms are ok, If you are a tennis player there is always a court available and if you are not you will be bored to death , yet l the hotel is located in the city of Palm Desert, close to giant shopping malls , movies, ect...

I'll start with the only positive. We were there to swim by the pool and the pool is nice. There are also 3 other smaller ones but we didn't check them out. There are so many negative things to say about this hotel stay. I'll just name a few big ones. The communication between the staff and guests is non-existent. It took us a day to figure out the rafts belonged to the property and were first come, first served. We thought they belonged to the guests. Also, it took us two days to figure out you could get pool towels from the lobby. Of course, we could have gone to the lobby and asked, but we should have been given the lay of the land when we checked in. The room: * was not as nice as the pictures. It wasn't horrible looking but completely lacked the nice touches that make you feel like you're on vacation. * The bedspread was clearly stained with huge stains on the top. They did change it out and they were nice about it. * Every now and then the room would reek of diarrhea. * The walls are thin and we were woke up every morning at 7 by the people walking above us. * The cable didn't work on our first night and when I called the front desk she said, "oh, really? that's weird." Hmmm. She couldn't offer us any help until the morning and I was glad we brought our laptop computer. I could nitpick so much more but I think you get the idea. Next time I will spend a bit more and stay at the Marriott Shadow Ridge or The Saguaro Palm Springs. This is definitely an example of "you get what you pay for".

My friends and I, 7 in total stayed there over the weekend to attend Coachella. We had a two bedroom apartment. The location of our unit was perfect. Just outside our patio was a small pool and jacuzzi. This was aside from the main pool/bar area so it allowed for extra privacy. There is a variety of shops and food around. I will definitely make this our yearly coachella stay place.

It seemed that the rental of rooms at this older resort was an after thought. I would not return to this location. Room was noisy-pipes in wall making noise-refridgerator sounded like a car was idling in the room. Very basic comfort.

helpful with late booking for youth sport tournament, great off season deal on golf, room was fine, local area good restaraunts and shopping

I was looking for peace and quiet and found it here. The hotel is very private. Beautiful pool, nice little cafe, great staff. Great opportunity for tennis and golf, swimming and shopping just a few blocks away. We enjoyed ourselves, the quiet and plan to go back.

The Resort is in a great location...quiet but within a very short driving distance to El Paseo with fantastic shopping and delightful restaurants. Our room was creatively decorated and we had everything we needed for cooking (when we wanted it) and our creature comforts. This was a huge improvement over the hotel chains where we've stayed before.

good stay ,great location best swiming pool,

Stayed here for Coachella. Great location about 10 miles from the Polo Grounds. More expensive than it should be per night, but all the hotels in the area raise their rates for Coachella weekend so unfortunately you just have to roll with it.Place is more like condos than a hotel. Nothing special; a little run down and dated but not too bad all in all. When we checked in they gave us two keys -- one to our room and one to another room next door occupied by another guest we didn't know! When I went to exchange the keys and let them know they told me I was wrong based on the coding printed on the key. I had to point out that the key actually worked on the room next door and one was coded as "5" and the other as "05." Eventually the girl (who was very friendly about it) put the two keys together and realized the teeth didn't match.When I checked out I wasn't offered a receipt and didn't ask for one since I was in a hurry to get back to LA (shame on me). They asked if I had any charges at the restaurant, I said I did not, and they said I was set.Upon receiving our credit card bill we had a charge classified as "Restaurant" at the resort even though we didn't dine there. I called and spoke to [...] in accounting, he said it was not a restaurant charge but instead a resort fee plus tax. This was never disclosed to us at check-in or check-out or at the time of booking, and we didn't use any of the resort facilities. I asked [...]: "So this is basically one of those hidden extra fees a hotel slips in during a bad economy to make more money off of their guests?" and [...] replied "That's one way of looking at it, yes." (Yes, he really said that. I wish I recorded the call.)Feeling Ted might be on my side since he agreed with my assessment of their business practice I asked if the charge could be removed a we didn't use anything at the resort, just slept there, and the charge was mis-coded as restaurant due to an error by either the hotel or AmEx. He said it was standard and could not remove it. I said "So you agree it's a hidden fee that's a little sketchy but you won't remove it?" He then denied calling it a "hidden" fee even though he just agreed with me previously. (Again, I wish I recorded the call!)I realize that many hotels are doing this nowadays and part of the blame is on me for not inquiring about a resort fee up front or requesting a receipt, but thought it would help others to be on the lookout.If you stay here, say hi to [...] for me. No hard feelings, he's just doing his job :)

Takes time to check in and out, not kept up well, When you check out they hit you with a resort fee that does not show up when you book. They say it was in the small print.

A terrific resort in a convenient location. Resort is one of Palm Desert's older but is immaculate. We looked at 3 different rooms, all were great with small kitchenettes. Resort caters to tennis players but can arrange golf, etc. for you. Office staff very helpful. One small complaint, the maid did not give us soap after first day. Had to remind office to get more.

The resort was dated but nice. I had to move my room because of lack of wi-fi but the staff gave me a few options and it was an easy move.Upon check-out I was hit with a $16.35 per day resort fee. I've run into these before in the Desert Cities but there was no mention of this when I booked[...]Had I known about the fees I would have stayed at a different property.

This is my third visit and I will be coming back again. I feel safe. I feel very at home. This hotel is absolutely clean. Very beautiful grounds everywhere. The pool is immaculate. The sounds of the tennis balls hitting the raquets soothe me to sleep and greet me in the morning and I am not an avid tennis player. Every room I have stayed in is a real treat! The staff is kind. Warm greeting. I usually walk in the morning in the neighborhood. Then I walk to Starbuck on El Paseo. Walk back to Shadow change and I am out the door (via car) to shop, lunch, and shop. At the pool side during late afternoon. Sensational mountain and sky views. Discovered the best deli since I worked the garment district in Los Angeles...Manhatten in the Desert. I have two reasons now to come to Palm Desert Manhatten and Shadow.

Went for a swim, ate & relaxed. swim ate, relaxed , swim ate & relaxed, explored the valley & dining out shopping & more shopping, loved the whole thing.

45750 San Luis Rey Ave Palm Desert CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Living Desert Zoo and Gardens is within 2 miles (3 km) of Shadow Mountain Resort while other popular attractions such as River are within 3 miles (5 km). This 125-room, 3.5-star resort has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. The Gardens on El Paseo and McCallum Theatre are also near this Palm Desert resort.


Dining

This resort is home to a café and a bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

The 125 air-conditioned rooms feature kitchens and balconies or patios. Guests can stay connected with free WiFi. Other standard amenities include coffee makers, safes, and phones.


Property features

At Shadow Mountain Resort, guests enjoy an outdoor pool, a fitness center, and 5 spa tubs. If you plan to drive, free parking is available. Front-desk staff can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this golf resort include a sauna, free WiFi in public areas, and a business center.

Room options

Condo, 1 Bedroom, 1 King with Sofabed, Kitchen

King 1 | Sleeps 3

Condo, 2 Bedrooms, 1King, 1 Queen, Sofabed, Kitchen

King 1 | Sleeps 5

Villa, 2 Bedrooms, 2 Kings, Fireplace, Kitchen

King 2 | Sleeps 4

Guest reviews for Shadow Mountain Resort

Everyone (5) Couples (15) Business (3) Family (6) Friends (3)
4

great resort

Everyone

The hotel staff, pool, tennis courts, and golf were very nice. Some units are privately owned and ours needed interior upgrading. Other than that, our stay was outstanding and very close to shopping and restaurants. I would definitely return.

By on May 15, 2017

Review comment responded on Jun 7, 2017

We appreciate your comments. Thank you for staying with us. For future let us know and we will be happy to offer other options.

5
Everyone

Our stay was very comfortable. The villa was clean and spacious. We had three adults and a baby stay in the home and we were able to accommodate the baby's naps while still hanging out in the villa. We would not have been able to do so if we had booked a traditional hotel room. The property was quiet and the staff friendly.

By on Dec 7, 2016

5

nice resort beautiful room

Everyone

Although not what a requested it was a nice room I got...

By , from LA CA on Jul 26, 2016

Review comment responded on Aug 30, 2016

Thank you for staying with us! We hope to see you soon. We thank you for your comments.

5

perfect for a peaceful getaway

Everyone

Shadow Mountain Resort was great. My husband and I went for a last minute trip to relax and we couldn't have picked a better place to stay. The room kitchenettes are the best as they have all utensils you can imagine, or as you would find in your own home. Overall very peaceful and quiet. Perfect for families. Not close to many bars, except for 2, but it is close in proximity to the neighboring Cathedral City and Palm Springs.

By , from Los Angeles on Jul 15, 2016

Review comment responded on Sep 2, 2016

Thank you for your nice comments. Thank you for staying with us, we hope to see you soon.

5

hotel stay

Everyone

I've been at Shadow Mountain resort many times. I go back time and time again.

By , from Los Angeles on Jun 25, 2016

Review comment responded on Aug 30, 2016

Thank you for staying with us! We hope to see you soon. We thank you for your comments.

5

excellent property

Families

For the price we paid, we couldn't have asked for more. Staff was super friendly and the resort was huge!

By on Jun 30, 2014

4

decent hotel with fair procing

Families

Rooms are ok, If you are a tennis player there is always a court available and if you are not you will be bored to death , yet l the hotel is located in the city of Palm Desert, close to giant shopping malls , movies, ect...

By on May 27, 2014

2

very disappointed with shadow mountain

Families

I'll start with the only positive. We were there to swim by the pool and the pool is nice. There are also 3 other smaller ones but we didn't check them out. There are so many negative things to say about this hotel stay. I'll just name a few big ones. The communication between the staff and guests is non-existent. It took us a day to figure out the rafts belonged to the property and were first come, first served. We thought they belonged to the guests. Also, it took us two days to figure out you could get pool towels from the lobby. Of course, we could have gone to the lobby and asked, but we should have been given the lay of the land when we checked in. The room: * was not as nice as the pictures. It wasn't horrible looking but completely lacked the nice touches that make you feel like you're on vacation. * The bedspread was clearly stained with huge stains on the top. They did change it out and they were nice about it. * Every now and then the room would reek of diarrhea. * The walls are thin and we were woke up every morning at 7 by the people walking above us. * The cable didn't work on our first night and when I called the front desk she said, "oh, really? that's weird." Hmmm. She couldn't offer us any help until the morning and I was glad we brought our laptop computer. I could nitpick so much more but I think you get the idea. Next time I will spend a bit more and stay at the Marriott Shadow Ridge or The Saguaro Palm Springs. This is definitely an example of "you get what you pay for".

By on May 27, 2014

5

amazing oasis

GetawayWithFriends

My friends and I, 7 in total stayed there over the weekend to attend Coachella. We had a two bedroom apartment. The location of our unit was perfect. Just outside our patio was a small pool and jacuzzi. This was aside from the main pool/bar area so it allowed for extra privacy. There is a variety of shops and food around. I will definitely make this our yearly coachella stay place.

By on Apr 16, 2013

2

a pass on this one

Couples

It seemed that the rental of rooms at this older resort was an after thought. I would not return to this location. Room was noisy-pipes in wall making noise-refridgerator sounded like a car was idling in the room. Very basic comfort.

By on Feb 4, 2013