The unit itself is quite problematic. I certainly don’t expect perfection, and I realize everyone has their own sense of style and cleanliness, but I don’t know how anyone could give this unit a 5 star rating. I would give it a 2. Any points it gets is from the location. We travel with our dog, so having grass three feet from the front door is a major plus. I would also give VACASA a top rating. We talked to them three different times, and they were always professional and friendly, taking care of our issues as quickly as possible.
And issues there were. The touch key pad getting into the unit is an absurdity. The first twenty- four hours here we tried the touchpad several times, every time successful but only after 10-15 attempts. We never knew exactly what the problem was. Finally, after watching a Youtube video on Schlage key pads, we were sure it needed a new battery. VACASA came out and replaced the battery. After that we would only have to attempt the code three or four times before getting in. I think the entire keypad unit is shot and needs to be replaced.
Next, as several other reviews noted, the place is not clean. Whether it is age of the furniture and carpets, the stains and spots, it doesn’t make it feel clean. It really is a shame because this unit could be a showplace. The couch is dingy, the tile floors breaking up, the sliding glass doors very hard to lock, the bed frame chipped, the towels old, and the toilet very slow to flush. We had no access to laundry