6/10 Aceptable
Lindsey S.
28 ene. 2025
Disappointed in hidden fees details.
I was so impressed with the ease of checkin and communication prior to our trip. However, during a virtual checkin (over the phone by a woman with a name starting with M) the day before, It was confirmed that the 72/day x3 that I paid was to cover the head of the pool spa and even went as far as to confirm that the spa would be heated to 102 degrees. Was also disappointed to hear for the first time that we were not allowed to play low volume music at all outside (not shown on the listing prior to booking), but we were willing to look past that. I texted the property when we couldn't get the spa heated and they said that there was a seperate fee for the spa on top of the pool and we just paid for the pool. Since I didn't have my confirmation (over the phone) in writing we were screwed. If we were told to choose to heat one or the other we would have chose the spa. I felt it was intentionally misleading and upsetting with how the information was eventually relayed.
Lindsey S.
Se hospedó 3 noches en enero de 2025