I loved the place and the front desk staff. The only small thing was some black mildew in the corners on the shower trays.
Many broken things in the room
Jennifer was the best! The system gave her issues checking the guest before me in, but she made sure she acknowledged me, greeted me and kept me top of mind as she worked through the issue. My check in was easy and she made sure she thanked me for my patience. Unforeseen situations are prone to happen. How the employee handles it and the customer service he/she renders at that moment can greatly influence wether that becomes a good or bad experience for the guest. Jennifer, you were outstanding!
The pool and hours it was open.
The rooms are bad maintenance air conditioner not working properly carpet dirty toilets in bad condition water leaks from the AC unit furniture dirty very bad experience at this place
Part of the reason I picked this hotel was that it supposedly still had a hot breakfast even during this time of the virus. Now I understand why they would want to shut the kitchen down, but that was not mentioned, or advertised anywhere on the hotel website or on Orbitz! Please fix that, so people can make informed decisions and plan accordingly.
I enjoyed my stay. The front desk was great. The area was great.
There was blood stains on the carpet floor , room Didn’t look all that good , I’ve stayed at other facilities and this one just looked poorly.
Great place, super clean. Front staff saw I had a rough day and got in late and threw in breakfast. Was perfect.
This was a very nice hotel and will stay again for futue visits
Soft linens, room in order. Some blood stain on carpet, but other than that, excellent stay
The property looked nothing like the pictures on orbitz’s site. Clearly they using renderings. Room was old and smelled like mildew.
Very friendly and helpful.maps of where to go with excellent directions
Comfortable Beds great staff very accommodating from the shuttle driver to the bartender
Within a short walk of Grandview Public Market, Courtyard by Marriott West Palm Beach Airport is within 2 miles (3 km) of Flamingo Park. This 3-star hotel welcomes guests with 103 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge.
Guests can expect 40-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests staying at Courtyard by Marriott West Palm Beach Airport enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a spa tub, conference space, and a 24-hour business center.
I loved the place and the front desk staff. The only small thing was some black mildew in the corners on the shower trays.
Many broken things in the room
Jennifer was the best! The system gave her issues checking the guest before me in, but she made sure she acknowledged me, greeted me and kept me top of mind as she worked through the issue. My check in was easy and she made sure she thanked me for my patience. Unforeseen situations are prone to happen. How the employee handles it and the customer service he/she renders at that moment can greatly influence wether that becomes a good or bad experience for the guest. Jennifer, you were outstanding!
The pool and hours it was open.
The rooms are bad maintenance air conditioner not working properly carpet dirty toilets in bad condition water leaks from the AC unit furniture dirty very bad experience at this place
Part of the reason I picked this hotel was that it supposedly still had a hot breakfast even during this time of the virus. Now I understand why they would want to shut the kitchen down, but that was not mentioned, or advertised anywhere on the hotel website or on Orbitz! Please fix that, so people can make informed decisions and plan accordingly.
I enjoyed my stay. The front desk was great. The area was great.
Thank you for the kind words and for sharing your concern as well! We will make sure to address it.