Hard to believe a top-rated resort has only 1 place to eat for dinner on Sunday and it’s a diner (the food was very good though, but diner menu all the same). No room service available either. Spa also closed. No ability to change large bills for tipping as the front desk has no cash. I hope 5-star will come back soon.
staff is very rude and non of them wear masks with Omicron going around. The room I reserved was never not available when I checked in and was later told that they don't have that room available due to lack of cleaning of rooms. I reserved a King suite and was given a regular king bed room looking at some woods. When I asked to speak to the manager the employee responded by saying no manager is on site today and that they would return tomorrow after I explained more than once that I was only staying for one night. This is by far the worst hotel staff I have ever come across. It seems they hired a group of kids from high school. Additionally no one explained that there was no room service available when we checked in, a nother rezone to avoid this place. Avoid this hotel if you can it is run like a motel. Should be a 2 star hotel not 4 star.
This property should have closed for the major renovation it has undertaken. The property is not safe for its guests. It is a lawsuit waiting to happen. For this property to take money under such deplorable conditions is unconscionable.
Great price and wonderful property. We will be coming back again.
Greatest place a beautiful experience food was great and the hospitality was excellent fenomenal
Very clean, nice location, friendly staff and not far from west palm beach airport. I will stay here again.
We were there to play golf. Everything about the golf was great
Professional, clean, courteous, great looking....we'll come back.
I am not sure how they have all of these positive reviews. The hotel is not customer service oriented. Firstly, they placed us in a room (with the view of a wall and cobwebs) next to the lobby where they blast music every night. They placed us in this room despite the hotel being very empty and knowing we have a 3.5 month old. Secondly, nothing is included in your stay. I mean nothing. The resort fee allows you to self park for free. It's a joke. A soda at the coffee stand is $5. Breakfast is $21 per person. Only one restaurant is open for dinner and is $40 for any entree. Best thing about our stay was the food we enjoyed outside the resort.
Very nice hotel. My room was upgraded upon arrival. Wonderful massage by Angela at the Spa. Will be returning
Nothing was offered for being a VIP Orbitz member. The outside of the hotel and the lobby were immaculate. The room was far from luxury, and I purchased the most expensive room type, a PGA suite. The rooms are affordable for a reason and didn't come close to the image the hotel makes for itself. No glasses, wine key, or ice bucket bags were in the room or parlor. Parlor TV didn't have a guide. No room service menu in any of the rooms. When I called the front desk they seemed to be annoyed by me calling.
The resort was beautiful. We stayed in one of the cottages which wasn't walking distance to the main lobby, but a simple text or call guaranteed a ride anywhere on the facility. There was even a super market & liquor store on the property that was accessible by the valet service.
PGA National Resort places you within a 15-minute drive of popular attractions such as Grassy Waters Nature Preserve and Dyer Park. This 366-room, 4-star resort has 5 outdoor pools along with a golf course and 4 restaurants.
Enjoy dining at The Butcher’s Club, one of 4 onsite restaurants. Get an energy boost at the 2 coffee shops/cafes, or grab a drink at the bar/lounge. Full breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.
The 366 accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect WiFi and 55-inch TVs with pay movies. Bathrooms offer free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and safes are also standard. Housekeeping is available on request.
Guests of PGA National Resort have access to a golf course, 5 outdoor pools, and a children's pool. Valet parking is available for USD 30.00 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa resort include a gym, a sauna, and outdoor tennis courts.
Hard to believe a top-rated resort has only 1 place to eat for dinner on Sunday and it’s a diner (the food was very good though, but diner menu all the same). No room service available either. Spa also closed. No ability to change large bills for tipping as the front desk has no cash. I hope 5-star will come back soon.
staff is very rude and non of them wear masks with Omicron going around. The room I reserved was never not available when I checked in and was later told that they don't have that room available due to lack of cleaning of rooms. I reserved a King suite and was given a regular king bed room looking at some woods. When I asked to speak to the manager the employee responded by saying no manager is on site today and that they would return tomorrow after I explained more than once that I was only staying for one night. This is by far the worst hotel staff I have ever come across. It seems they hired a group of kids from high school. Additionally no one explained that there was no room service available when we checked in, a nother rezone to avoid this place. Avoid this hotel if you can it is run like a motel. Should be a 2 star hotel not 4 star.
Thank you for choosing to stay with us. It is never our intention for our guests to have a less than stellar experience. You can rest assured we will be looking into your comments and addressing them immediately. On behalf of the team, we hope you will give us another opportunity to exceed your expectations.
This property should have closed for the major renovation it has undertaken. The property is not safe for its guests. It is a lawsuit waiting to happen. For this property to take money under such deplorable conditions is unconscionable.
Dear Michael, Thank you for sharing your concerns and we are excited for the renovations to be almost complete. We hope to have the chance to welcome you back.
Thank you for your post and for being our guest.
Great price and wonderful property. We will be coming back again.
Thank you and we look forward to your future stay!
Thank you for being our guest.
Thank you for being our guest.
Greatest place a beautiful experience food was great and the hospitality was excellent fenomenal
Thank you very much for being our guest.
Very clean, nice location, friendly staff and not far from west palm beach airport. I will stay here again.
Thank you for your visit and hope to see you back soon.
We were there to play golf. Everything about the golf was great
Thank you for your post and for being our guest. Golf certainly is an amazing experience at PGA National.
Dear Gayle, Thank you for choosing PGA National Resort and for the review. Please accept our sincere apologies if our dining options and amenities failed to meet your expectations; we hope this didn't cause too much of an inconvenience. Please come back and see us again soon.