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Hotel Plaza Palenque

3.0 star property
Suburban hotel with spa services and a 24-hour front desk

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Photo gallery for Hotel Plaza Palenque

Outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
In-room safe, desk, laptop workspace, free WiFi
Outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Breakfast available
  • Parking included

Explore the area

View in a map
Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960
  • Place, El Panchán
    ‪13 min walk‬
  • Place, Museo Del Textil
    ‪2 min drive‬
  • Place, Palenque Archaeological Zone
    ‪12 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, free WiFi

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 218 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds (2 double beds)

Standard Double Room, 2 Double Beds (2 double beds) | In-room safe, desk, laptop workspace, free WiFi

Standard Double Room, 2 Double Beds (2 double beds)

8.8 out of 10
Excellent
(3 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Palenque

Hotel Plaza Palenque places you within a short walk of El Panchán and within a mile (2 km) of Museo Del Textil. This 98-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • El Panchán - 13 min walk - 0.7 miles
  • Museo Del Textil - 2 min drive - 1.2 miles
  • Palenque National Park - 7 min drive - 3.8 miles
  • Palenque Archaeological Zone - 12 min drive - 6.1 miles
  • Cascadas de Roberto Barrios - 37 min drive - 23.0 miles

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive

Restaurants

  • ‪Cafe Jade - ‬16 min walk
  • ‪Taquería Daniel - ‬17 min walk
  • ‪Old Tiger - ‬14 min walk
  • ‪Restaurante Maya Cañada - ‬15 min walk
  • ‪I'khofi la villa del cafe - ‬16 min walk

About this property

Hotel Plaza Palenque

Suburban hotel with spa services and a 24-hour front desk
Guests of Hotel Plaza Palenque enjoy an outdoor pool, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 150 per room one-way. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a business center, an arcade/game room, and a terrace.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Balconies, laptop-compatible safes, and desks are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 165 for adults and MXN 100 for children
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Palapa

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1991
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 100 for children
  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Plaza Palenque Inn
Plaza Palenque
Plaza Palenque Hotel
Hotel Plaza Palenque Hotel
Hotel Plaza Palenque Palenque
Hotel Plaza Palenque Hotel Palenque
Plaza Palenque Hotel Convention Center

Frequently asked questions

What's there to see within easy reach of Hotel Plaza Palenque?

This hotel is located in Palenque within a short 14-minute walk of El Panchán. You'll also find Palenque National Park and Museo Del Textil within a short drive.

Is there parking available at Hotel Plaza Palenque?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Hotel Plaza Palenque?

Spa services at the hotel include deep-tissue massages.

Does Hotel Plaza Palenque include a casino on the premises?

No, Hotel Plaza Palenque doesn't have a casino.

Is there an indoor pool at Hotel Plaza Palenque?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Hotel Plaza Palenque?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Hotel Plaza Palenque have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Plaza Palenque feature a restaurant that includes a breakfast menu?

Yes, Hotel Plaza Palenque serves an English breakfast for a surcharge each morning at La Palapa.

Does Hotel Plaza Palenque allow pets to stay free of charge?

No, pets aren't allowed at Hotel Plaza Palenque though service animals are welcome.

Does Hotel Plaza Palenque have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Plaza Palenque?

The closest major airport to Hotel Plaza Palenque is Palenque, Chiapas (PQM-Palenque Intl.), which is 1.2 mi away (2 minutes by car).

Are there rooms with balconies at Hotel Plaza Palenque?

Yes, every guestroom at Hotel Plaza Palenque comes with a balcony with some featuring garden views.

Hotel Plaza Palenque Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 92 out of 216 reviews
Rating 8 - Good. 73 out of 216 reviews
Rating 6 - Okay. 32 out of 216 reviews
Rating 4 - Poor. 12 out of 216 reviews
Rating 2 - Terrible. 7 out of 216 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mario, Oakland

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience
Stayed 1 night in Aug 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Stayed 1 night in Aug 2025

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar increíble
Stayed 5 nights in Jun 2025

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2025

4/10 Poor

marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
Stayed 3 nights in Apr 2025

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place staff very helpful.
Stayed 2 nights in Apr 2025

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service
Staff was nice Room was clean Easy walk to super market Maria 3-30-25
Stayed 2 nights in Mar 2025

10/10 Excellent

FELIPE

Stayed 1 night in Feb 2025

6/10 Okay

Monica

Stayed 2 nights in Jan 2025

8/10 Good

Jesús

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

EVERARDO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar cerca del TREN MAYA
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Siper

Excelente servicio y atencion
Stayed 2 nights in Aug 2024

8/10 Good

Francisco, Vero Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very old and need update . Bathroom and beds very old
Stayed 1 night in Aug 2024

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Abel

Stayed 1 night in Apr 2024

10/10 Excellent

Mayela

Stayed 3 nights in Mar 2024

6/10 Okay

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Basic Hotel

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
Stayed 3 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had what I wanted
Stayed 4 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Xeyli

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Guillermo

Stayed 1 night in Nov 2023

2/10 Terrible

PEDRO

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Stayed 5 nights in Oct 2023

10/10 Excellent

Jerry

Stayed 2 nights in Jun 2023

10/10 Excellent

MATEO, MONTCLAIR

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for this hotel.
Stayed 2 nights in May 2023