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Novotel Palembang Hotel & Residence

4.0 out of 5.0

Recent guest reviews

This hotel is highly recommended for a place to stay and very enjoyable for a vacation. The rooms are neat and clean. The view on the hotel was amazing especially pool view. The pool is clean and great fun for both adults and kids. The food is very good especially the traditional food of Palembang.

We had a great experiences staying at Novotel Palembang. The room was clean the food also good, the swimming pool looks awesome. Unfortunately, the swimming pool was not as clean as it looked, need improvement. Overall, we enjoyed staying at Novotel Palembang

now I have been at Novotel Palembang several times, and it always ends up in the same situation, the kitchen doesn't work. We have many colleagues who simply have changed to Arista, Aryaduta or other hotels only because of the low standard in the kitchen. we have had many talks with the managers and every times they promise improvements, but nothing happens, in the morning you can see guests for breakfast for lunch and dinner the restaurant is deserted. last time we stayed there we spoke with some of the staff and they are aware of the problem, and as they say the problem is the "owner" he will not listen to his staff, if they suggest some improvements he is very stubborn and will it only on his way. hat we dont understand is that the Novotel group allow an "owner" to use their name running a very good place in a very bad way. there is no doubt still in my mind it is the best hotel in Palembang, only because of the resort style / swimming pool area. I have been here many times, but this time was defiantly the last one. only for one reason, I love to come to a place where you have everything available, but here you have to take a taxi and drive minimum 20 minutes to on of the other hotels to get a good descent meal. so next time I just stay in another hotel where that is available. The staff in Novotel know about the small things which have to be done, but they have given up because of the "owner" he apparently dont want to earn money. The biggest problem beside the "owner" is the kitchen, quality differs all the time and and is most of the time below average in quality. get the kitchen to work and then I know people who wants to come back.

Stayed for a night in the deluxe room with a direct access to the garden. The room is spacious and so as the bathroom. It is also clean with the air-con worked perfectly. Since it is more like a resort type of accommodation, thus, I can enjoy more of the privacy and tranquility. The hotel has a huge open space with the garden and swimming pool in the midst. Would be great to return for the stay.

It feels like having a vacation somewhere outside this busy city. Everything was great. Good scenery, fresh air, perfect bathroom. One I missed: nite swimming. It closed 8pm. Hahahahaha Nite or day, novotel always offers u something good

Great changes to the hotel. Renovated pools and facilities. Rooms is great and no mosquitoes . Staff called to check if room is ok which is commendable. Sauna, steamroom and hot and cold pool . Good to pop by to relax and chill out after swim. Breakfast- not really recommending it as the taste not up to level of other Novotel. A bit lacking of international standard. And wording on placard should include English so is easier for ppl to understand and if possible do a small write up of the dishes presented of local Cuisine. Cause I see guests looking at local cuisine but none try it . A bit wasted . Western and fruits wise is still ok. Local pastry is too sweet for my liking but may not for those whom love sweet stuffs. More improvement in that area. Service staffs are friendly and helpful. Commendable . Would stay again if I am there to visit friends as surrounding is quiet just that door is not sound proof . Pro and cons.

Excellent service. Agus help me in all challanges. All personnell helpfull and kind. Excellent cym and fittness center. All parts off hotel are clean. Pool area is wonderfull. Propably coming back certainly on next trip in Palembang.

Good hotel with good service and view.. The environment was very eco friendly because surrounded by a tiny forest The pool was very clean and not very crowded This place is very suitable for you who like to enjoy your holiday quietly

not far from standard of Novotel, Novotel Palembang offered good quality, i've tried novotel in other city as well. great brekfast, large room and warm staff are their advantages i guess. the garden view is good also.

Nice hotel, good view, comfortable restaurant, warm n friendly staff.. make my romantic dinner with my beautiful wife be a never forgotten moment.. thankyou novotel palembang, thankyou square restaurant staff, like are Rahma, Firman, Berli, and others... l feel like in Bali beach with great full decoration for romantic dinner set up.. I'll come back w/ new others moment... tq

Jalan R Sukamto No 8a Palembang South Sumatra

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within a leisurely stroll of Palembang Golf Club, Novotel Palembang Hotel & Residence is within a few miles (5 km) of Jakabaring Stadium. This 197-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Located centrally in Palembang, it's also near Palembang Square Mall and Palembang Indah Mall.


This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.


Novotel Palembang Hotel & Residence's 197 recently renovated rooms provide balconies, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include free bottled water, hair dryers, and safes.

Property features

At Novotel Palembang Hotel & Residence, guests enjoy a full-service spa, a nightclub, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 130000 per vehicle one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a children's pool, a health club, and a sauna.

Room options

Room, 1 Double Bed

Full 1 | Sleeps 4

Superior Room, 1 Double Bed

Full 1 | Sleeps 4

Superior Twin Room

Twin 2 | Sleeps 4

Superior Room, 1 King Bed, Pool View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 374 reviews