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Novotel Palembang Hotel & Residence

Property class: 4

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Photo gallery for Novotel Palembang Hotel & Residence

A pool area with a central walkway, surrounded by palm trees and a building with a glass facade.
A pathway flanked by lush greenery and palm trees, leading to a building with a blue roof.
A hotel room with a bed, a desk, a wardrobe, and a bathroom.
A modern restaurant with a long counter, red upholstered chairs, and a polished tile floor.
A modern hotel reception area with a glass partition, a receptionist, and a large window.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan R Sukamto No 8a, Palembang, South Sumatra, 30127
  • Place, Palembang Trade Center Mall
    ‪8 min walk‬
  • Place, Palembang Golf Club
    ‪15 min walk‬
  • Place, Ampera Bridge
    ‪8 min drive‬
  • Airport, Palembang (PLM-Sultan Mahmud Badaruddin II)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room (1 Super King Bed)

A hotel room with a bed, a desk, a wardrobe, and a bathroom.

Deluxe Room (1 Super King Bed)

  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a bed, a desk with a computer, a wardrobe, and a bathroom with a mirror and sink.

Deluxe Room, 2 Twin Beds

  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room (Super King Bed)

A hotel room with a bed, a desk, a wardrobe, and a bathroom.

Superior Room (Super King Bed)

  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with a bed, a desk with a computer, a wardrobe, and a bathroom with a mirror and sink.

Superior Room, 2 Twin Beds

  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

Family Suite

  • 1011 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free wired internet

Junior Suite

  • 731 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Deluxe Room (Premium King Bed)

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Superior Room (Premium King Bed)

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Palembang

Palembang Trade Center Mall is a short stroll from Novotel Palembang Hotel & Residence, and other popular attractions like Palembang Golf Club are within a mile (2 km). This 196-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 2 restaurants. It's connected to a shopping center in central Palembang and also close to Jakabaring Stadium and Museum Balaputra Dewa.

What's nearby

  • Palembang Trade Center Mall - 8 min walk - 0.5 miles
  • Palembang Golf Club - 15 min walk - 0.8 miles
  • Palembang Indah Mall - 8 min drive - 5.0 miles
  • Ampera Bridge - 8 min drive - 5.9 miles
  • Jakabaring Stadium - 8 min drive - 3.9 miles

Getting around

  • RSUD LRT Station - 7 min drive
  • Kramasan Station - 17 min drive
  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 32 min drive

Restaurants

  • ‪The Forest Cafe & Resto - ‬10 min walk
  • ‪Soto Ayam "AMBENGAN" asli Surabaya - ‬9 min walk
  • ‪Venus Luxury club - ‬11 min walk
  • ‪The Square Resto Novotel - ‬5 min walk
  • ‪Ayam Bakar Wong Solo - ‬12 min walk

About this property

Novotel Palembang Hotel & Residence

Guests of Novotel Palembang Hotel & Residence have access to a full-service spa, 2 outdoor pools, and a nightclub. Onsite parking is available, both free self and paid valet parking (IDR 100000 per day)—also useful is an airport shuttle (available 24 hours) for IDR 350000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Other amenities at this spa hotel include a children's pool, a gym, and a sauna.
Guests can expect 43-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and slippers. Other amenities include balconies, minibars, and coffee makers. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 100,000 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 220,000 for adults and IDR 110,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 9-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 13 meeting rooms
  • 15,608 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Ballroom
  • Built in 2003
  • Designated smoking areas
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 220000 for adults and IDR 110000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: IDR 100000 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 0220101282961

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Novotel Palembang
Novotel Hotel Palembang
Novotel Palembang
Novotel Palembang Hotel
Novotel Palembang Hotel Palembang
Palembang Novotel
Novotel Palembang & Palembang
Novotel Palembang Hotel & Residence Hotel
Novotel Palembang Hotel & Residence Palembang
Novotel Palembang Hotel & Residence Hotel Palembang

Frequently asked questions

Is a free cancellation option available at Novotel Palembang Hotel & Residence?

Novotel Palembang Hotel & Residence offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Novotel Palembang Hotel & Residence?

As of Sep 22, 2026, prices found for a 1-night stay for 2 adults at Novotel Palembang Hotel & Residence on Sep 23, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Novotel Palembang Hotel & Residence?

This hotel is located in Palembang, a short 9-minute walk from Palembang Trade Center Mall and also 18 minutes on foot from Palembang Golf Club. You'll also find Museum Balaputra Dewa and Kemaro Island within a short drive.

Will I be able to park at Novotel Palembang Hotel & Residence?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 100,000 per day.

Is there a spa available at Novotel Palembang Hotel & Residence?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Novotel Palembang Hotel & Residence have a casino at the property?

No, Novotel Palembang Hotel & Residence doesn't have a casino.

Is there an indoor pool at Novotel Palembang Hotel & Residence?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 6:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Novotel Palembang Hotel & Residence?

There are many amenities for couples at this hotel, including in-room massages as well as 2 restaurants and 2 outdoor pools.

Does Novotel Palembang Hotel & Residence have a hot tub?

No, but this hotel does have a sauna.

Does Novotel Palembang Hotel & Residence have a restaurant with a breakfast menu?

Yes, Novotel Palembang Hotel & Residence has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Novotel Palembang Hotel & Residence allow pets to stay free of charge?

No, pets aren't allowed at Novotel Palembang Hotel & Residence.

Does Novotel Palembang Hotel & Residence have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Novotel Palembang Hotel & Residence?

The closest major airport to Novotel Palembang Hotel & Residence is Palembang (PLM-Sultan Mahmud Badaruddin II), which is 8.9 mi away (32 minutes by car).

Can I book a room with a balcony at Novotel Palembang Hotel & Residence?

Yes, every guestroom at Novotel Palembang Hotel & Residence comes with a balcony and some offer garden and pool views.

Does Novotel Palembang Hotel & Residence host weddings?

Take advantage of the wedding venue at Novotel Palembang Hotel & Residence if you plan to say "I do" during your trip.

Novotel Palembang Hotel & Residence Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 18 out of 62 reviews
Rating 8 - Good. 33 out of 62 reviews
Rating 6 - Okay. 7 out of 62 reviews
Rating 4 - Poor. 4 out of 62 reviews
Rating 2 - Terrible. 0 out of 62 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jimmy Teo Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice place to stay at
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Michael Yongchao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient and exceptionally clean. The front desk staff were friendly, helpful, and professional throughout my stay. Check-in was smooth, and the overall experience was comfortable and pleasant. I would definitely recommend this hotel and stay here again in the future.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to relax and forget about work. It was great
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Jongwook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Lobby and room condition was perfect. Good fitness center and out side swimming pool. Service was very good as well and receptionist do speak Korean. All good!
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Binh Trang

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The floor dirty
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel con tutti i comfort
Stayed 1 night in Dec 2024
Verified review

8/10 Good

DIMAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy

Satisfied
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

DIMAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great start for the year!

We enjoyed our stay!
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Great place, nice vibes. Just not too well maintained
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
침대와 베개가 아주 편리하였습니다. 또한 야외수영장시설도 아주 좋았습니다. 호텔 조식도 아주 좋았습니다. 단, 옷장 전등이 꺼지지 않습니다. 그래서 밤에 소등되지 않아서 곤란했습니다. 전기시설정비를 바랍니다.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing travel
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Sumawati muliawan

Liked: Staff & service, room comfort

Big room

Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Joy

Liked: Staff & service, property conditions & facilities, room comfort

Nice and spacious

The place is nice and spacious but kind of old
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Kah Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for biz trip

Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Adiana

Liked: Staff & service, room comfort
Good hotel overall, tapi karena sudah lama dan penuh terus jadi kondisi bagian dalam kamar mandi sudah "usang". It will be great kalau dibenahi atau direnovasi sedikit2..
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms.
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

NatureTrekkers

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang.
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip

Not too bad for a business stay
Stayed 2 nights in Oct 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel with attentive staff. Even when it is hot, the circular design means that you can walk around in the shade!
Stayed 6 nights in Jul 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic experience

The best hotel you can find in Palembang. I would choose over other hotels in Palembang if I have another chance to visit this town. There is not much to see in terms of sightseeing though. I was told the spa offers great service as well even though I didn't have a chance to use it. The room and bathroom were very spacious and clean.
Stayed 7 nights in Jul 2018
Verified review

8/10 Good

k

Liked: Cleanliness, staff & service, room comfort

便利なホテル

初めてのパレンバン旅行でしたが、快適に過ごす事ができました、リゾート地や観光地ではないので、ホテルも少し心配でしたが、部屋も広くアメニティも充実していました。掃除も丁寧にされていました。買い物も徒歩圏内に大型ショッピングセンターがあり、便利です。小さいペットボトルの水は無料だと勘違いしていました。デポジットで15000円ほど支払いがあったのは驚きました。後、せっかくのベランダに椅子などが何もなかったのは残念でした。でも、次回パレンバンに来たときは、やっぱりこのホテルを利用させていただくと思います。いろいろ親切にして頂きありがとうごさいました。
Stayed 3 nights in May 2018
Verified review

8/10 Good

anoymous

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel for relaxation or business stay.

Stayed in this hotel twice and will stay again. Reception staff(guy) a bit stiff, no priority given despite being an Accor Plus member to check in early at 12pm, have to wait (excuse- room not ready). Follow up with another lady staff half hour later, then only ok to check in.
Stayed 1 night in Apr 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk service!

De ansatte var veldig trivelige. Til å begynne med valgte vi å sjekke inn noen minutter etter at vi kjøpte oppholdet gjennom Hotels, dessverre tok det litt tid da de ikke hadde fått det inn i systemet deres. De tilbydde oppfriskende jus for begge av oss. Vi fikk etter noen minutter beskjed om at rommet var klart, og vi fikk gratis frokost gjennom hotellet. De ansatte ved frokosten elsket oss, og det samme gjorde vi. Jeg og min kompis var veldig pratsomme og fant mye til felles med de ansatte ved frokosten. Takk til dere alle ved frokosten! Jeg ser VELDIG frem til å reise tilbake til samme hotell. I tillegg til trivelig ansatte, så hadde hotellet alt det vi trengte: basseng og treningsstudio. Det var også et kjøpesenter rett ved hotellet, og man skulle trodd at det skulle være en del bråk pga. at vi var så sentrale, men tvert om - hotellet er gigantisk så det var veldig utelukket fra sentrums bråk.
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Pelayanan baik , hanya bantalnya sudah harus diganti , kamar mandi perlu lebih diperhatikan lagi kebersihannya. Yang lain baik
Verified review

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel perlu renov untuk kamar mandi