Waterpark Hotels in Oyster Point, Newport News

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Jun 7 - Jun 8
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Hilton Vacation Club The Historic Powhatan Williamsburg

Hilton Vacation Club The Historic Powhatan Williamsburg

3/5 Okay
"The hotel (condos) were fine, the problems were check-in. The room they had assigned to us had a broken bed frame. Instead of assigning us a different room even after I asked to be assigned a different room, they told us we had to wait for the repair to be completed. How long would that take? They couldn't tell me. I went by the room in question and there was no one there doing repairs. Back at the desk I had to get a little pushy, either tell me how long or assign me another room. Eventually after some whispering between staff another room was assigned. By then it was after 5pm, well after the 4PM check-in. If ultimately I received another room then why not change it so I could check in when I arrived? Save the broken bed frame for someone who wasn't there yet? I asked for a refund of the "facility fee" I was given the refund but on arrival home we noted it was added back. I'll follow up later. The second thing to be aware of it that are trying to sell vacation packages so once you complete your check-in (or not complete your check-in as the case may be) the "greeters" funnel you to the Concierge desk, which isn't a real Concierge Desk, but a team ( I think there 5 or 6) of sales people. They begin by questioning your trips purpose and asking about the length of stay, then they attempt to extend your stay and get you to attend something I'm assuming was like a time share pitch. Not a good experience when it really could and should have been."
A verified traveler stayed at Hilton Vacation Club The Historic Powhatan Williamsburg
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Hilton Vacation Club The Historic Powhatan Williamsburg

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