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Holiday Inn Express Oxford-Kassam Stadium

3.0 out of 5.0

Recent guest reviews

We stayed at the Hotel on a match day and its right next door. There were enough marshals to ensure that fans did not stray onto the hotel property. The room was fine, no problem. Only comment was the room did not have air conditioning but you could open the window. Our room was on the first floor. Some other guests at breakfast were disappointed with the limited options for cooked breakfast. I found this to be the same standard as other competing hotels, with one clear advantage. The scrambled eggs was made from real eggs and not powder which is the case in a competing chain. Overall it was a pretty good experience and the staff were exceptionally friendly, efficient and immediately responded to any request. Well done!

This place was fully booked and quite honestly they couldn't care whether I had a good time or not. The breakfast was packed and lacking in bacon, cutlery, bread and smiles. Would not stay here again.

Service and cleanliness were top notch especially the front desk staff. Next time we will book two single beds as the 4' 6" standard version was a mite cosy! Try the nearby Oxy Oriental for an excellent evening meal and then sit at the hotel bar for a nightcap. Ideal venue for a short Oxford visit.

I booked a room for my daughter (17yr) and her boyfriend (19yr) as they were visiting Oxford with a view to my daughter studying at uni there next year and for her boyfriends birthday treat. When attempting to book in at the hotel (at 5pm after a day exploring the city) they were asked for ID and the manager Mohamed Umer told them that they could not stay because my daughter was under 18 and so breaking the law (this is of course incorrect). It was raining and the couple were wet and tired and looking forward to having a shower and restful evening. They were taken aback at this refusal to book in so went on to explain that I had booked the room and that her boyfriend was 19 and a responsible adult. Mohamed was both rude and threatening and warned them that if they didn't leave he would call the police because they were breaking the law. My daughter was distraught and frightened by this threat and phoned me from outside the hotel in the rain. I told her to sit in the foyer while I phoned and sorted it out for her. They returned to the hotel where there was a group of men on a stag weekend who were drinking and had noticed the upset that was happening. They were kind and offered the distressed couple support but my daughter declined as she didn't want to exacerbate the situation with Mohamed who was clearly being unreasonable. My husband phoned IHG customer services who said that in their view it was fine for this young couple to check in and offered to put him through to the hotel. This happened 3 times as each time he was being transferred to the hotel the line went dead. Following the 3rd time of the line being cut off, Mohamed went to my daughter and told her that if her father didn't stop calling him he would call the police and they should leave the hotel immediately. Bearing in mind that my husband had not been able to get through and speak to him and yet Mohamed knew that he was calling - was Mohamed responsible for cutting him off 3 times so that he didn't have to speak to him? Eventually my husband phoned the hotel direct and spoke to Mohamed as it came up as an unknown caller so Mohamed could not avoid this call. Mohamed was rude and threatening to my husband repeatedly saying that we were breaking the law (which of course we were not!) When my husband said that we would come to Oxford to check in so that all 4 of us could stay the night he was told by Mohamed that he would not be welcome at his hotel and he hung up on us. My daughter and her boyfriend ended up catching late train home (3 hour journey, over 100 miles) as they were unable to stay and other hotels were fully booked (Graduation day in Oxford). They were very upset, annoyed and bewildered by their experience. This threatening, bulling and abusive behaviour is totally unacceptable from anyone but particularly from the manager!

Stayed one night as had to be in oxford early. Good location and clean room. Had awful night, uncomfortable bed and lots of noise at 4 am (we assume bins being emptied at stadium). Left too early for breakfast (a no breakfast option would be helpful).

Overall I would recommend this hotel, with some minor negative points that didn't significantly affect the stay. Firstly, the positives, staff were efficient and friendly, the bedroom a good size, clean and the bed was fine. The location on the outskirts of Oxford is a good base to explore the area by car. Although the hotel doesn't serve evening meals there is an entertainment complex less than 5 minutes walk away with restaurants. Also, if you are an away football fan, it's ideally situated for the stadium. We paid a lot for our rooms, but booked last minute and the British Grand Prix at Silverstone was on that weekend. It would have been a lot better value otherwise. One issue was the noise of people talking in the corridor outside the bedroom. My room was opposite the lift which didn't help. Maybe something around the edge of the bedroom door would help, as there was a visible gap around the door. Secondly, breakfast - yes it's provided to all guests and it's adequate. It could be better though and is not at the standard of Premier Inn. I understand that the breakfast at all Holiday Inn Express hotels are the same standard, but this needs looking at in my opinion. The hot buffet consists of sausage, scrambled egg and baked beans. The sausages are cheap quality and the scrambled egg is pretty tasteless. Having said that, there are plenty of other breakfast choices on offer, so can't mark the hotel down too much for that. The above didn't really spoil my stay and book well in advance and this hotel can be seen as good value for money.

Our first experience of the holiday inn ,really nice welcome room was clean nice shower Breakfast was busy but they kept everything topped up fairly good choice. They don't have a restaurant but you can get a takeaway and eat in the breakfast room ,it's all very relaxed takeaway is on a free phone really nice curry.free wifi probably the best I've ever had from a hotel

Our group was leaving at 7:30 AM and the breakfast does not start until 7:30 but the staff accommodated us with a continental breakfast at 6. The coffee machines in the breakfast area are great. Rooms are very small, no air conditioning and the windows do not open on the ground floor. The room was stifling hot. 10 minute walk to a couple of very basic restaurants but you would need a car if you wanted to go anywhere else. The hotel is very dated. There was a large area of broken glass on the sidewalk outside the door and it was there the entire three days that we were. No one bothered to clean it up.

We stayed here for 2 nights as a base to explore Oxford. the hotel was used mainly by tour groups. Rooms were simple, bed was ok. Breakfast speed was reasonable, we loved the croissants. Nearby there is a cinema and a couple of F&B outlets, but otherwise nothing much.

I've stayed at the hotel a number of times over the past few years,and have always been greeted by friendly and helpful staff,and a clean comfortable room,so as far as that is concerned I have no issues.The fact is that it simply hasn't changed,it's looking a little dated compared to other HI Express and HI,and I feel the price charged is more a reflection on location,than available hotel facilities.Its a great base for the surrounding area and plenty to keep you entertained with restaurants close by,and once again have nothing but good things to report about the staff,but maybe it's time to add a touch of modernisation to the tired looking rooms,air con and larger TV's,newer bathrooms.

Grenoble Road Oxford England

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located within a 5-minute walk of Kassam Stadium, Holiday Inn Express Oxford-Kassam Stadium is within a few miles (5 km) of Greyfriars Oxford. This 162-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking. South Park and Southfield Golf Club are also near this Oxford hotel.


Dining

Free buffet breakfast is included with your stay and awaits you each morning. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All 162 air-conditioned rooms provide sofa beds, coffee makers, and safes. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Hair dryers, phones, and ironing boards are also standard.


Property features

Holiday Inn Express Oxford-Kassam Stadium features free WiFi in public areas, a meeting room, and a business center. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. This smoke-free hotel also has a TV in a common area.

Room options

Standard Room

Full 1 | Sleeps 2

Standard Room, 2 Double Beds, Accessible, Non Smoking

Full 2 | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 3

Standard Room, 1 Double Bed, Accessible, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 758 reviews