We were excited for a little time away from the city. But will not return to the Grizzly Bear Resort in the future. We were initially happy to see temperatures were being taken upon arrival. All staff was always excellent about wearing masks. But other guests were absolutely awful about wearing masks and staff did not correct behavior or enforce the behavior at all. The pool timed-entry was a joke as for our timed-entry, the pool was so extremely full we left feeling absolutely uncomfortable with the crowds. There were easily 250 patrons in the pool area. Adults were going down kid-slides and there were no life-guards on duty at all. The water temperature was also very chilly - 70F for the large pool which felt quite cold. Restaurant: though socially distanced on our first night, the service was extremely slow. We waited 30 minutes to put in our order and another 45min for cold food. The next night, we opted to do carry-out as there were two parties of 20 guests dining in the dining room of the restaurant. None with masks. We waited 3.5 hours for our food - of course at that point, we had eaten snacks and leftovers we had obtained in town for lunch. The music blaring on the 2nd night was loud and though the desk staff said they would request it be turned off, it took 3 phone calls and 2 hours for that to happen. Breakfast is not available, rooms are cold with loud heating units that don’t work very well. We will not come back.
Bugs and dirty need better customer service nothing open there
My grand kids loved the waterpark, although we all thought the air temp and water temps could have been quite bit warmer. The restaurant was good, but I thought $8.50 for a kids meal that consisted of only a sandwich, fries and a drink, or mac & cheese with fruit was out of line. There wasn't a prize or dessert. For that price, we expected something more than just a meal. We loved the arcade and the selection of prizes. It would also be nice if a weekend didn't require a two night stay. All in all we had a great time!
Grandson enjoyed water park especially the Wave Pool.
My family had a great time! Great location and awesome value! My family loved the wave pool and the mini lazy river! We will book again soon! Extremely happy customers!
very disappointing the pool was closed early on days we where there nothing to do in area with kids and game room is smaller then before staff was great just the pool part was a negative when you want to get away
Property was an amazing place to stay. I got an excellent deal for the room and the kids really loved the water park. The staff was very kind to us. We will definitely be trying to come back!
Water park is small, but it right across the street from St. Louis Can you Trail. Easy trail, even with toddlers.
The hotel was adequate if you just need a place to stay. We were glad they offered a complimentary continental breakfast because it made things more convenient for us before we left for hiking each morning. We knew the water park was closed, but did not realize the arcade would also be closed (except for a few games they brought out). We also didn't know one of the main characters for the story time was broken, which was disappointing for our 5 year old. Also, the restaurant was closed, because they only open it on the weekend. The miniature golf was open, but was an extra charge. We thought they should have offered it for free considering how everything else was closed or broken. We also had a fruit fly problem in our room on the last day, which was odd because we had no food in the room. Everything seemed to be under construction, but we saw no one working on the renovations. It was strange. We felt like the business may have been getting ready to liquidate.
Friendly staff , clean and comfortable room. Water park was closed but we knew that when we booked the room.
Starved Rock State Park is within a 5-minute walk of Grand Bear Resort at Starved Rock while other popular sites like Matthiessen State Park are within a 15-minute stroll. This 92-room, 3-star resort has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Start weekends with buffet breakfast, available for a fee from 8:00 AM to 11:00 AM.
All of Grand Bear Resort at Starved Rock's 92 heated rooms provide microwaves, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Other amenities include phones, ironing boards, and desks.
Grand Bear Resort at Starved Rock features an indoor pool, a lazy river, and a children's pool. The 24-hour front desk has staff always at the ready. Other amenities at this family-friendly resort include a 24-hour fitness center, a spa tub, and free WiFi in public areas.
We were excited for a little time away from the city. But will not return to the Grizzly Bear Resort in the future. We were initially happy to see temperatures were being taken upon arrival. All staff was always excellent about wearing masks. But other guests were absolutely awful about wearing masks and staff did not correct behavior or enforce the behavior at all. The pool timed-entry was a joke as for our timed-entry, the pool was so extremely full we left feeling absolutely uncomfortable with the crowds. There were easily 250 patrons in the pool area. Adults were going down kid-slides and there were no life-guards on duty at all. The water temperature was also very chilly - 70F for the large pool which felt quite cold. Restaurant: though socially distanced on our first night, the service was extremely slow. We waited 30 minutes to put in our order and another 45min for cold food. The next night, we opted to do carry-out as there were two parties of 20 guests dining in the dining room of the restaurant. None with masks. We waited 3.5 hours for our food - of course at that point, we had eaten snacks and leftovers we had obtained in town for lunch. The music blaring on the 2nd night was loud and though the desk staff said they would request it be turned off, it took 3 phone calls and 2 hours for that to happen. Breakfast is not available, rooms are cold with loud heating units that don’t work very well. We will not come back.
The staff at Grand Bear would like to first apologize for the less then satisfactory stay you had at the resort. This is certainly not what we want for our guests. We are continuing to train our staff daily and provide educational information on Covid-19 policies and procedures to ensure our guests and staff as well feel safe. We take all of your concerns and inconveniences seriously and they will be investigated and corrected. Please do not hesitate to reach out to the resort to speak with the General Manager. The opportunity to extend an apology and be given a second chance to prove what a wonderful time you can have at our resort is something we would be most gracious to accept.
Thanks for your feedback! We hope you enjoyed your stay!
Bugs and dirty need better customer service nothing open there
I apologize that you had a less than satisfactory stay! We strive to make sure all of our guests have an enjoyable experience and resolve all guest issues in a timely manner. Please feel free to contact us directly should you wish to further discuss the details of your stay.
Thank you for taking a few moments to let us know about your experience. Thank you for choosing our Grand Bear Resort at Starved Rock!
Thank you for choosing to stay with us at Grand Bear Resort. We strive at providing 100% guest satisfaction to all of our guests.
My grand kids loved the waterpark, although we all thought the air temp and water temps could have been quite bit warmer. The restaurant was good, but I thought $8.50 for a kids meal that consisted of only a sandwich, fries and a drink, or mac & cheese with fruit was out of line. There wasn't a prize or dessert. For that price, we expected something more than just a meal. We loved the arcade and the selection of prizes. It would also be nice if a weekend didn't require a two night stay. All in all we had a great time!
Thank you for choosing to stay with us at Grand Bear Resort. We strive at providing 100% guest satisfaction to all of our guests. I will bring your concerns to our department heads.
Grandson enjoyed water park especially the Wave Pool.
Thank you for choosing to stay with us at Grand Bear Resort. We strive at providing 100% guest satisfaction to all of our guests.
My family had a great time! Great location and awesome value! My family loved the wave pool and the mini lazy river! We will book again soon! Extremely happy customers!
Thank you for choosing to stay with us at Grand Bear Resort. We strive at providing 100% guest satisfaction to all of our guests.
very disappointing the pool was closed early on days we where there nothing to do in area with kids and game room is smaller then before staff was great just the pool part was a negative when you want to get away
Thank you for choosing to stay with us at us Grand Bear Resort. We strive at providing 100% guest satisfaction to all of our guests. I will bring your concerns to the proper department head to see what can be done about this issues.
Thank you for taking the time to rate Grand Bear Resort. We are so glad to see you enjoyed your stay with us. We hope to see you again soon.