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Upstairs Hotel

Property class: 3.5

Choose dates to view prices

Photo gallery for Upstairs Hotel

A modern lounge area with green chairs, a brown sofa, and a yellow slide.
A restaurant interior with high ceilings, exposed brick walls, and a mix of modern and rustic decor.
A cozy lounge area with leather sofas, armchairs, and a bookshelf filled with books and decorative items.
A modern bedroom with a large bed, a potted plant, and a view through a large window.
A modern interior with a brick wall, a hanging light fixture, and a seating area with cushions and a potted plant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services
  • Bar
  • Housekeeping

Explore the area

View in a map
Hertstraat 15, Ostend, 8400
  • Place, Ostend Beach
    ‪1 min walk‬
  • Place, Casino Kursaal
    ‪3 min walk‬
  • Place, North Sea Aquarium
    ‪7 min walk‬
  • Airport, Ostende (OST-Ostend-Bruges Intl.)
    ‪10 min drive‬

Room options

View all photos for Small Room

A room with a bed, a desk, a chair, a TV, and a window with curtains.

Small Room

9.0 out of 10
Wonderful
(15 reviews)
  • 150 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Medium Room

A hotel room with two beds, a brick wall, and a neon sign on the wall.

Medium Room

7.6 out of 10
Good
(5 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Medium Room, Street View

A modern bedroom with a large bed, a potted plant, and a view through a large window.

Medium Room, Street View

9.4 out of 10
Exceptional
(9 reviews)
  • Partial ocean view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room

A modern bedroom with a large bed, two bedside tables, a chair, and a wall-mounted light fixture.

Large Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room, Street View

A modern bedroom with a large bed, a potted plant, and a city view.

Large Room, Street View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Extra Large Room

A modern hotel room with a bunk bed, a desk with a chair, a bedside table, and a small wardrobe.

Extra Large Room

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Penthouse

A balcony with yellow chairs, potted plants, and a city view.

Penthouse

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Ostend

Located in Ostend City Centre, Upstairs Hotel is next to Ostend Beach and Ensor Museum. This 96-room, 3.5-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a business center.

What's nearby

  • Ostend Beach - 1 min walk - 0.1 miles
  • Casino Kursaal - 3 min walk - 0.2 miles
  • Wapenplein Square - 6 min walk - 0.4 miles
  • Klein Strand - 7 min walk - 0.4 miles
  • North Sea Aquarium - 7 min walk - 0.4 miles

Getting around

  • Oostende Ravelingen - 9 min drive
  • Oostende Station - 14 min walk
  • Ostende (OST-Ostend-Bruges Intl.) - 12 min drive

Restaurants

  • ‪Bondi Beach - ‬1 min walk
  • ‪Manuscript - ‬2 min walk
  • ‪Café De Madrid - ‬1 min walk
  • ‪Koekoek - ‬2 min walk
  • ‪Le Bord'Eau - ‬2 min walk

About this property

Upstairs Hotel

Guests of Upstairs Hotel enjoy access to free WiFi in public areas, meeting rooms, and a business center. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Additional amenities include an arcade/game room, a library, and express check-in.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include refrigerators, safes, and desks.
The recreational activities listed below are available either on site or nearby; fees may apply.

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8.0 out of 10, Very good, 721 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 22 for adults and EUR 15 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Library

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Desk
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 16.5 per pet, per night
  • Dogs only
  • 1 total pets
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 14.5 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 5.29 per room, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 15 for children
  • Pet fee: EUR 16.5 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 14.5 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property class

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Upstairs Hotel Ostend
Upstairs Ostend
Upstairs Hotel Hotel
Upstairs Hotel Ostend
Upstairs Hotel Hotel Ostend

Frequently asked questions

Is free cancellation available at Upstairs Hotel?

Upstairs Hotel offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Upstairs Hotel?

As of Oct 27, 2026, prices found for a 1-night stay for 2 adults at Upstairs Hotel on Nov 26, 2026 start from $77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Upstairs Hotel?

This hotel is situated in Ostend City Centre, just steps from Ostend Beach and Casino Kursaal, and within a short walk of Wapenplein Square. You'll also find North Sea Aquarium and Mercator Floating Museum less than a mile away.

Is there parking available at Upstairs Hotel?

No, this hotel doesn't offer parking.

Does Upstairs Hotel feature a casino at the property?

No, Upstairs Hotel doesn't have a casino.

Is there an indoor pool at Upstairs Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Upstairs Hotel?

Amenities that appeal to couples at this beachfront hotel include a rainfall showerhead as well as a bar/lounge and concierge services.

Are there hot tubs at Upstairs Hotel?

No, this hotel doesn't have a spa tub.

Does Upstairs Hotel feature a restaurant that includes a breakfast menu?

Yes, Upstairs Hotel serves buffet breakfast each morning for a surcharge from its snack bar.

Does Upstairs Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Upstairs Hotel for a fee of EUR 16.5 per pet, per night.

Are there connecting rooms at Upstairs Hotel?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Upstairs Hotel?

The closest major airport to Upstairs Hotel is Ostende (OST-Ostend-Bruges Intl.), which is 3 mi away (12 minutes by car).

Are there rooms with balconies at Upstairs Hotel?

No, you won't find guestrooms with balconies at Upstairs Hotel.

Upstairs Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 216 out of 394 reviews
Rating 8 - Good. 154 out of 394 reviews
Rating 6 - Okay. 15 out of 394 reviews
Rating 4 - Poor. 5 out of 394 reviews
Rating 2 - Terrible. 4 out of 394 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel… loved the extras like the pool table and slide 😃. Hotel staff very friendly and welcoming.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Good location Close to amenities Could do with a renovation Thorough clean also especially balcony and windows as they where never cleaned whilst staying for 15 days
Stayed 15 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed atmosphere, great breakfast buffet
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Great
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent three wonderful days in the hotel
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great design, amazing lobby, fantastic location!
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool place, right next to the beach. Lovely bar area and.very comfortable rooms with everything you need. We had 2 rooms for a business trip and will definitely stay here again.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, very good facilities
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free pool and ping pong tables. Close to sea front and shopping areas
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the most the intereor, very special and comfortable.
Stayed 6 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time as a guest. The price/performance ratio is very good. The style of the rooms puts you in a good mood. We had a lot of fun. The staff is cheerful and up for any fun. Greetings from Jörg & Willi the tiny bulldog
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to book my room extremely last minute, and the price was amazing and when I got to the room, it was gorgeous with two balconies on the very top floor. I could not be happier with this booking. I would’ve stayed the whole week if I knew about it earlier.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Upstairs hotel was a very stylish and fun hotel just steps from the beach. The staff was really friendly and helpful! One small point is if you do book one of the small/cheap rooms, they aren't easily accessible via the lifts. You will need to go down a couple of flights of stairs which can be tough with heavy luggage. Otherwise I highly recommend this hotel when staying in Ostend!
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel refused to refund the last night after my travel plans changed. All other hotels would do that, especially when you have a 10 night stay. But not UPSTAIRS hotel.
Stayed 11 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is in a great location, right on the beach, close to lots of restaurants and shoppes. There are games to play in the lobby, which is fun. The only issue I had was that it is a smoke-free property however there were clearly people smoking on our floor, which made our stay less comfortable. Also, in the lobby, they would leave the sliding door open and people would stand right in the entry way and smoke constantly, making the entire lobby, including the bar and games area super smoky, which we found off-putting and nauseating. Unfortunately, the smoking everywhere was the one negative of our experience.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
I did not like to wait for the lift which was taken over by cleaners when demand was high for breakfast. Cleaners equipment should not be in lifts at high demand times
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Pay more for less

I booked at noon for the night. One hour later I receive a call that my payment was refused... In the train there was nothing I could do apart of paying at arrival... At the check in I had to pay 30 euro more... For a room where the shower is switching on every 5 minutes and a TV that switches off at the same pace... And to finish I be been awaken by a crazy cleaning machine ... What a hell
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The extra large room was enormous and very suitable for four adults. It was well equipped and the beds comfortable. Breakfast was absolutely amazing! We hadn't booked in advance but are glad we decided to stay. There was soo much choice.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mis alleen de airco. En s'morgens zijn de belgen erg luid met het legen van de containers..
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jolie chambre Petit déjeuner bon et varié
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Das Personal war sehr zuvorkommend. Die Zimmer wurden sehr gut gepflegt. Das Hotel insgesamt sehr schön, leider etwas hellhörig und leider die Zimmer nicht klimatisiert
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Das Hotel hat eine gute Lage. Der Strand ist gleich um die Ecke und das Personal ist sehr freundlich und hilfsbereit. Ich war zum zweiten Mal hier und habe mich wieder sehr wohl gefühlt. Zum Frühstück kann ich leider nichts sagen da ich morgens nur Kaffee trinke 😉 Es gibt in der Nähe viel zu besichtigen, gute Restaurants und Einkaufsmöglichkeiten. Auch eine Haltestelle der Tram ist nicht weit entfernt.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idéalement situé, le personnel est vraiment très sympa et l'espace commun est particulièrement agréable. Nous avons pu garer nos vélos dans un local sécurisé.
Stayed 1 night in Jun 2026

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