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Hyatt Regency Osaka

4.5 out of 5.0

Recent guest reviews

A good location, friendly staff and a modern up to date meeting center make this a good place to stay for business in Osaka. The rooms are modern and well equipped. The food is also good. The bar is a nice place to relax after a long business day.

is one of my favourite Hyatt in Japan. i can say i stayed here 100 times know the history of many Hyatts in Japan and abroad. my office is located very closed to Osaka Hyatt regency,so i take this advantage.

For the price I was very disappointed in our stay. Incorrect information from the desk clerk; difficulty getting staff on the phone, tram, subway and train to get anywhere (complicated!); expensive buffet for average food

while i checked out, the front desk asked me if i want to pay in JPY or USD. I told the front desk to charge my card in JPY. However, the front desk incorrectly charged me in USD, and this incur an additional 3.5% fee to my card. After i found out the same night, i asked the front desk if they can credit/ rebill me under correct currency (JPY), but they refused to do so. other than that, Hyatt Regency Osaka is pretty decent for a few nights stay in Osaka

We are very delighted and enjoyed the stay at this hotel. As a member of Globalist, we have early check-in and were upgraded to Executive Suite Room, the room is at highest floor, very spacious and with fantastic of view. . The conceirge and house keeping service is excellent and efficient especially staff Nakanishi-san. The breakfast is good with the combiation of Western & Japanese food selection. The crab chowder is marvellous on our room service. If we come back again to Osaka and definitely we will stay at this hotel.

Spent 1 night on Nov 10th with a colleague, have high expectation since it's Hyatt! Minuses: 1) none of our room key cards work when checked in to our room. The way front desk lady handled it upon receiving our request for change was quite rude unlike the usual Japanese courtesy and politeness. She didn't believe us and took ages to come up while we were very tired (was around 9pm) and need to use toilet, and staff made another rude remark when we said the wifi also didn't work. 2) Loud consistent noises from room above us from 10pm onwards, like someone (or a few) stomping on the floor; we used ear plugs and didn't bother to complain to front desk recalling the rudeness 1st time; we didn't get a good sleep. The next morning when we checked out we reported it to front desk as the staff was asking about our stay. Instead of calming us, he asked: '...but did you hear any scream?' The comment made us feel even worse! And he confirmed there were no construction going on. 3) breakfast selection especially for the local dish was below standard, compared to the previous 2 regular 3-4 stars hotels we spent 2 days before at Kyoto and Takayama. Plus: The only positive i can think of was the shuttle van to Osaka station provided for guest. Probably to compensate hotel location which is quite far (30 mins drive) from the central. The old driver was very polite and helped us carry up and down our suitcases into the van.

With my Wife , I arrived at Hyatt Regency Osaka on the 12 November for a 3 days visit to Osaka . We occupied the spacious Room 2006 , with an excellent view to South, the Port of Osaka and the Pacific Ocean provided by a superb window from wall to wall. The room and its interior design is optimum, and I even risk to say that from all Hyatt Hotels I've been it is the best interior design I've been confrionted with . Before dinner time,on the 4rth floor, both me and my Wife unstressed from a full day visiting Osaka landmarks, inside the jaccuzi, adjacent to a superb indoor pool 20 meters length . Dinner was savoured on the 27th floor at the Bar Sky lounge , where Hamburgers were served with a Suntory Beer , and a stupendous night view of the City of Osaka . As a refference to the particular attention and amability given by the Hotel Management to this couple of Portuguese Globe Trotters upon our arrival, Moet Chandon plus the obligatory strawberries were offered to us at our Room. Breakfast buffet was specially good on quality and variety of items served at the restaurant at Lobby level and quality of service and attention dedicated by the satff to the clients was impeccable as in all Hotels upon this voyage of ours through Japan (Tokyo, Kyoto, Nara and Osaka)

I wanted to start by saying that I would stay at this hotel again even though I was on the receiving end of a discrimination incident. My adult son and I went to have dinner on the bottom floor of the hotel at a Japanese restaurant. It was 8:30 and closing time for most of the dining places at the hotel was 9pm. We walked in at the same time as 4 asian people. They took off their shoes and were seated by the hostess. My son and I proceeded to take our shoes off while we waited for the hostess to come back. A gentleman that was dressed in chef attire came out, crossed his arms and said "closed, closed". We were stunned because we could not figure out why the restaurant had closed in the last 30 seconds. We decided to not make a big deal out of this blatant discrimination (I clearly don't look asian) since it was our first night in Japan and chose not to start the trip out on a negative note. Found another restaurant in the hotel and had a lovely dinner. When I was recounting this incident the following morning to another family member, I noticed that the restaurant was not on the hotel dining card in our room. At that point it dawned on me that this restaurant was most likely a tenant and not run by the Hyatt. After we came back from our trip, I sent the Hyatt Osaka a lengthy email about what had happened. Never heard anything back. After waiting about 7-10 days, I emailed the Hyatt corporate website saying that I had an issue but would like to resolve it at a local level. Never heard anything back. So I called the Hyatt corporate number and filed a complaint. Hyatt corp confirmed that they had forwarded my previous email to the Hyatt Osaka. Within hours of my verbal complaint, a representative from Hyatt Osaka had emailed me. He had spoken to the manager of the restaurant about the issue. Bottom line, the manager felt that I had misunderstood. Seemed pretty clear to me the point that the chef had been trying to get across. So I replied to the Hyatt representative that there was no mistake as to what the message was but was glad that at least the hotel now knows how guests are being treated on their property. I also added that I hoped that they will not renew the restaurant lease. The Hyatt rep emailed me back and said that he was going to talk to the manager again. I did not reply to that last email and never heard back from the Hyatt again. My goal in letting the Hyatt know of what transpired on their property was met and heard. Hoping that the Hyatt does the right thing. Also I am a Hyatt Loyalty Club member. We ate at two restaurants on the property during our stay and both times, the food was great and the employees were fabulous. Bottom line, just don't eat at the Japanese restaurant on the bottom floor of the hotel. On a more positive note, a number of people on previous reviews were concerned about how far from downtown the hotel is. Don't let that be the reason for not staying there. A train stop is just a 2 minute walk from the hotel and you can be in the city center in just a few minutes. Most likely much faster than taking a car or shuttle.

Very nice hotel, conference center and restaurants. Located close to the industrial district of Osaka. Has several conveniences and reasonably priced. Approximately 20 minutes from the Osaka airport via taxi. Hotel shuttle available (every hour ?).

First time with my wife being here in Osaka, just company her for 2 days congress. The room was very nice, also with the view from the wndows stright to the sea with the all activity transportation. The food was so delicious. Only one, the carpet inside room is dirty enough that they should clean more nicely. Everything for us was satisfied. Love this place. Hopely can back to this place someday

1-13-11 Nanko-Kita Osaka Osaka-fu

Hotel highlights

  • Close to Osaka Maritime Museum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Suminoe, Hyatt Regency Osaka is next to Intex Osaka and Osaka Prefectural Government Sakishima Building. This 4.5-star hotel welcomes guests with 480 rooms and conveniences like a full-service spa, an outdoor pool, and an indoor pool. Located centrally in Osaka, it's also close to Osaka Aquarium Kaiyukan and Legoland Discovery Center.


Dining

There are multiple options for onsite dining with 3 restaurants, including The Café, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 480 air-conditioned rooms provide refrigerators, safes, and phones. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and slippers. In-room massages are available, and rooms also include desks.


Property features

At Hyatt Regency Osaka, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle during limited hours for JPY 1550 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Room, 2 Twin Beds

Twin 2 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Club Room, 2 Single Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1242 reviews