Hi,
Other than getting responses ( Not resolutions) from the owner, nothing was good about this property.
To start with check in at the house, owner provided lock box key which was incorrect. Just before 5 mins of our arrival at property, he provided correct key in VRBO message which I did not check ( I was on vacation and not checking my emails every min!!!).
When we checked property on arrival, sports room ( garage) was complete junk. Most of the space covered with their junk items. Pool table and foosball tables were dirty beyond your imagination. I will post the picture if I am allowed here.
ZERO bath supplies. We were told that we will have supplies but not in extra stock which was OK. But, there were NONE. When I asked, I was told that I can buy from Walmart!
Window curtains were broken which ruined our privacy. Even after complaining, Noone came to fix it!!
In the listing, it was advertised that there were 2 single foldable beds. When we arrived, those were not there. Owner kept saying they were there.
After lot of back & forth and sending the photos of each room, he said that housekeeper will be there in few mins. He mentioned that She (housekeeper) making another house in the community and will come soon. We waited and waited. Then he started giving wrong reasons that she had accident and can't come.. that was complete lie. And I was offered to pick real cheap $8 bed from Walmart by myself and he would pay me later for that!!! I guess I was on my vacation and he wanted to do his housekeeping job for him!!
I had plans to go out on that evening, but we couldn't as we kept waiting for housekeeper and he kept saying they will be there shortly. Finally, they came at 10:45 PM to drop off the foldable beds!! When housekeeper came to drop by, you could not see any signs of accident or anything!!!
For heating the pool, we wanted to heat only for a day, but he said that we have to pay for all the days as he has to turn in advance and have to keep it turned ON. So, we paid for all days in advance.
Itwas NOT heated with the temperatures advertised by him earlier. When we informed him, he changed remotely through app. Also, he was turning OFF whenever we were out from the pool. So, it was complete lie to just rip for all days for heating.
Pool condition was horrible. Day before our checkout, they applied chemicals in the pool which caused skins problems to us and burning of eyes!! He supposed to put chemicals AFTER we leave!!!