It's a nice place to stay with a few things to do in the hotel however I thought that I was getting the room with the nice bathtub which was in the pictures instead I got a small tub with black stain in it and curtain rod about to fall off. Also the parking is in the property why are you charging for parking?
CLEAN
We stayed at the hotel while attending a wedding in Maitland. It was a great overall experience. We will definitely be back when we are in the area again!!
Good property. Good location.
Convenient
1. The hotel did not update their website re: room service, hotel restaurant, and pool access. We chose this hotel SPECIFICALLY because we wanted room service and the other amenities. We would have chosen a different hotel had we known these amenities ceased to be offered due to COVID19. The staff was also very dishonest, we bought beverages from the fridge in the deli daily, and the price for these drinks (bottled water, juice) changed daily. I paid several dollars more in the evening than earlier that day, or the previous day. When I pointed this out to one of the staff members, she snapped at me and said "prices went up", despite there being 30 min between the time I purchased the drinks the first time that day. Room service also failed to follow my specific instructions to come for light cleaning daily ONLY after 12:30 PM. They consistently came at 8:00 AM each day we stayed, and sometimes they came twice in the morning, despite me telling them to come in the afternoon. One of the days, they didn't even come at all, and then we had to clean our own room and take out the trash, We should have gotten paid to do THEIR jobs. Absolutely disgusting service and experience.
Great location for wedding guests. Outstanding staff support!!!
I’ve gone to this property for nearly 15 years and overall we like it. The hotel did a nice job with the room updates. Nonetheless, the staff were not very friendly and the room wasn’t properly clean when we arrived.
Parking was visible to my room and it was secured by a gate
The Sheraton did a good job of cleaning and keeping us safe. We asked for some extra items and rather than enter our room they put them outside for us. It was disappointing that there was no restaurant or bar in the hotel. The space is there. I hope they get to open them back up before another stay.
The property has potential as a hotel, however the hidden fees and absolutely nothing provided not even coffee. You must pay for everything. Not warming at all.
The blanket under the comforter was dirty.. It did not appear to be clean.
Right $. Location suited our needs.easy access and departure. Rooms very nice.
Located within a leisurely stroll of RDV Sportsplex, Sheraton Orlando North Hotel is within a few miles (5 km) of Cranes Roost Park. This 3.5-star hotel has 389 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy dining at Bloom Café, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a buffet breakfast is served each morning for a fee.
Guests can expect free WiFi and 55-inch LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include balconies, refrigerators, and coffee makers. Housekeeping is available on request.
Guests staying at Sheraton Orlando North Hotel enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 15 per night, and there's also a free shopping center shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
It's a nice place to stay with a few things to do in the hotel however I thought that I was getting the room with the nice bathtub which was in the pictures instead I got a small tub with black stain in it and curtain rod about to fall off. Also the parking is in the property why are you charging for parking?
CLEAN
We appreciate you taking the time to leave us this feedback, Mario.We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our management team moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.
Thank you for this excellent rating, Tabitha! We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sheraton Orlando North Hotel! We'd love to host you again someday for yet another unforgettable visit.
We stayed at the hotel while attending a wedding in Maitland. It was a great overall experience. We will definitely be back when we are in the area again!!
Thank you for the 5/5 rating, Marcus! It's excellent you enjoyed your time at Sheraton Orlando North Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Good property. Good location.
Thank you for sharing, Juan! At Sheraton Orlando North Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
Convenient
Thanks for the perfect rating, William! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sheraton Orlando North Hotel. Have a wonderful day!
1. The hotel did not update their website re: room service, hotel restaurant, and pool access. We chose this hotel SPECIFICALLY because we wanted room service and the other amenities. We would have chosen a different hotel had we known these amenities ceased to be offered due to COVID19. The staff was also very dishonest, we bought beverages from the fridge in the deli daily, and the price for these drinks (bottled water, juice) changed daily. I paid several dollars more in the evening than earlier that day, or the previous day. When I pointed this out to one of the staff members, she snapped at me and said "prices went up", despite there being 30 min between the time I purchased the drinks the first time that day. Room service also failed to follow my specific instructions to come for light cleaning daily ONLY after 12:30 PM. They consistently came at 8:00 AM each day we stayed, and sometimes they came twice in the morning, despite me telling them to come in the afternoon. One of the days, they didn't even come at all, and then we had to clean our own room and take out the trash, We should have gotten paid to do THEIR jobs. Absolutely disgusting service and experience.
Thank you for the feedback, Mikayla. We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our accommodations and service with our team moving forward. We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.
We are sorry to have missed the mark. We look forward to exceeding your expectations in the future.
Great location for wedding guests. Outstanding staff support!!!
Thank you for your feedback! We enjoyed hosting you all and hope to see you again soon!
Thank you for the great review, Jonathan!We're happy you had a pleasant experience with us! However, we regret that our cleanliness and parking policy didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience!