We never got our entry code to access the property. About an hour prior to our arrival, I texted the host via the vrbo app, no response. After arrival, I tried to call the host multiple times. No response, went to voice mail. We ended up sitting in the parking lot waiting. We eventually called vrbo support, they couldn't reach the host either. Towels were lacking, one wash cloth in the whole town house, 3 hand cloths in the whole house, 2 bath towels ( in sad shape) in each bathroom. Not enough silverware for all guests. Not enough pool towels for all guests (I specifically asked about this in advance)Cleanliness was lacking and a much deferred maintenance. We believe the last guest smoked in the facility, as a very strong odor once we first entered.