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Grande Villas Resort by Diamond Resorts

3.5 out of 5.0

Recent guest reviews

Nice and clean, Great Staff, nice pool and fitness center

A wonderful place to stay w family when visiting the parks. Our stay was comfortable & we would stay here anytime!

Wonderful Manager an assistant manager where great very helpful!!! Was so happy for my husband that wanted to see Disney he's 85 year old Korean War Veteran. Thank you so much!!! Our little therapy dog Bowzer was very good an went everywhere with us!!! We thank you with all our heart!!!

I'm not one to post reviews unless I am highly disappointed with something. I was very disappointed with the aggressive sales tactics used by their staff and the way guest are treated if they decline to buy a vacation trip or decline to purchase timeshare. You are pressured to go to a timeshare meeting the moment you check-in and pressured to buy a vacation trip during check-out. Being this the first time I stayed in a resort, I agreed to go to their 2-hour timeshare meeting to learn more. I was promised a gift card just for showing up and staying there the entire time. However, the meeting lasted about 3 hours and I never received my gift card. After the sales pitch was over, I told the salesman that I liked the concept of timeshare and wanted to sleep on the idea of purchasing it. When I was ready to leave, the salesman told me not to leave and wait for a manager to come give me my gift card. I waited for about 30 minutes and no one came to check me out or give me the gift card. I asked if the gift card could be send to my room to which they said no and that I must continue to wait.This was after the fact that I had told the salesman that I had to leave because I had to take my family out to eat. They apparently did not care and kept me waiting until I finally got up and left. I also witnessed one of their staff members crumble up a paper in front of a guest's face after the guest declined to buy a trip with them at check-out. Very disrespectful behavior.

When I arrived at my destination I could not believe that this was the right place. I went in to register and it was beautiful I thought to myself if the lobby is like this the room must be too. The room was bigger than my apt at home!!! Full size kitchen 2 full bath 2 bedrooms I could not believe I got all this for that low price!!! And the staff was wonderful!!

All the staff was only Spanish speaking. But great hotel

Amazing place to stay in Orlando with full amenities and really nice 2 bedrooms!! Completely recommended!

Amazing staff starting from check in. Very helpful with anything I needed. Nobody bothered us every morning. Everything you need is in your room. Forgot something, the front desk will get it for you. Amazing stay!

We enjoyed our stay at the grand villas , very nice resort a home away from home !! I rate this hotel 5 stars because it met all my expectations.

Very nice condo, very close to Disney Springs and the parks.

It was a good hotel, but we really had an issue with the cleaning policy.They stated at check-in that the hotel room was to be "cleaned" on the fourth day of our stay. We had no issue with that. On the fourth day we returned and found that only the towels were changed out and the garbage was emptied. The staff left a card stating these facts were per our request. First, we did not request that only these items be taken care of, Secondly, it was apparent that they did not vacuum, clean the sinks, replace the sheets, wipe down any surfaces or do anything that would normally be anticipated for a cleaning. When we called and reported this, the front desk staff stated that this was what consisted of the fourth day cleaning. Nothing was actually cleaned. The front desk agreed and then stated that they do not clean but perform a "towel changeout" only. We stated that this was not was agreed to, nor described to us prior to booking. Be prepared for this. We constantly tidy up after ourselves, but this was not-so-pleasant surprise.

Everything was great! The room was clean the employees were very nice.

It was a nice vacation. The room was very clean.

We were impressed with how much space we had in our room...very large bathroom with tub and shower, a very nice sleeping area, and a kitchen/living area. Its homey feel is great for any length of stay! We also loved the pools throughout the resort. Even on chilly days we were able to enjoy the pools because they were heated! The hotel is in a great location. There are stores and restaurants within walking distance, and a short drive will take you to any of the parks you plan to visit. Overall, very pleased with our stay and would gladly return.

Front desk staff very pleasant and accommodating..pool access clse to our room so very nice.conveience store, tiki bar right on property. Menu items available for all meals gave a 4 out of 5 for pizza. Overall would stay again.close to Disney and all.

When I book a resort based only on reviews and pictures, I am always skeptical on what I am going to get. When we arrived at the resort, we were VERY pleased with what we saw. Everything was new. From what I was told by some of the owners, the place was renovated about 5 years ago. Even the sidewalks were brand new.

The fire alarm went off at 2 am during our stay. No one from the hotel came out to address us. Then I found a voucher for a free trip in my door but when I went to claim it I was told I couldn’t because I didn’t have a US address. I’m wondering why that matters and why didn’t they check that before giving it to me. The room was smaller than I imagined but the stay was ok I guess

This hotel was convenient to Disney. The rooms were large and nicely decorated. The kids enjoyed the pool, mini golf, and playground. Would recommend!

For the Price it was a hell of a deal. Location saved as a bunch of money. As the trip to Disney and other parks can get really expensive, so we chose this resort and booked a delux that comes with a sofa bed and small kitchen with all the crockery and utensils. Buying groceries and making our breakfast probably safer us $75-$100. I was disappointed with two things.1 sofa bed was really uncomfortable. I felt like I was sleeping on a ply wood. 2 there is only one ac vent and the room has a divider between the bedroom and the kitchen area where the sofa bed is. Vent is located in the kitchen area which will get terribly cold and the other side where the bed is located will stay uncomfortable warm. So me my wife and our 6 year has to share the bed. After long day night rest was very important to me so I can be fresh to enjoy my experience the next day. I would stay here but I will get 2 room villa instead of a delux. Hope this helps

First time staying at this resort. Pleasantly surprised at how nice the 2 bedroom was. 4th floor was quiet and perfect for our needs. The only downside was an adjoining room door that made it sound like the people next door were having a conversation with us. Next time we will request a room without that feature. The small store at the resort has everything you need but it's a little pricey. We were not impressed with what they called a Sub sandwich.

12118 Turtle Cay Circle Orlando FL

Hotel highlights

  • Free in-room WiFi
  • Free parking
  • 2 outdoor pools
  • Fitness center

Located within 2 miles (3 km) of Lake Bryan, Grande Villas Resort by Diamond Resorts places you within a few miles (5 km) of Disney Springs®. This 408-room, 3.5-star hotel welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and free self parking. It's also close to SeaWorld® Orlando and Discovery Cove.


Rooms

The 408 air-conditioned accommodations feature kitchenettes and balconies or patios, and there's space to spread out with sitting areas. Guests can expect free WiFi and TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. IPod docks, coffee makers, and ceiling fans are other standard amenities. Limited housekeeping is available.


Property features

At Grande Villas Resort by Diamond Resorts, guests enjoy 2 outdoor pools, a children's pool, and a fitness center. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and a computer station.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Suite, 2 Bedrooms (1 King and 2 Single Beds)

King 1 | Sleeps 6

Deluxe Studio, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Villa, 3 Bedrooms

King 2 | Sleeps 8

Guest reviews for Grande Villas Resort by Diamond Resorts

Everyone (58) Couples (88) Business (16) Family (175) Friends (8) Other (10)
5

nice hotel close to everything

Everyone

Wonderful Manager an assistant manager where great very helpful!!! Was so happy for my husband that wanted to see Disney he's 85 year old Korean War Veteran. Thank you so much!!! Our little therapy dog Bowzer was very good an went everywhere with us!!! We thank you with all our heart!!!

By , from Michigan on Feb 10, 2018

Review comment responded on Feb 12, 2018

Thanks for staying with us. We appreciate your feedback!

2

overly aggressive sales tactics by their staff

Everyone

I'm not one to post reviews unless I am highly disappointed with something. I was very disappointed with the aggressive sales tactics used by their staff and the way guest are treated if they decline to buy a vacation trip or decline to purchase timeshare. You are pressured to go to a timeshare meeting the moment you check-in and pressured to buy a vacation trip during check-out. Being this the first time I stayed in a resort, I agreed to go to their 2-hour timeshare meeting to learn more. I was promised a gift card just for showing up and staying there the entire time. However, the meeting lasted about 3 hours and I never received my gift card. After the sales pitch was over, I told the salesman that I liked the concept of timeshare and wanted to sleep on the idea of purchasing it. When I was ready to leave, the salesman told me not to leave and wait for a manager to come give me my gift card. I waited for about 30 minutes and no one came to check me out or give me the gift card. I asked if the gift card could be send to my room to which they said no and that I must continue to wait.This was after the fact that I had told the salesman that I had to leave because I had to take my family out to eat. They apparently did not care and kept me waiting until I finally got up and left. I also witnessed one of their staff members crumble up a paper in front of a guest's face after the guest declined to buy a trip with them at check-out. Very disrespectful behavior.

By , from Los Angeles on Feb 5, 2018

Review comment responded on Feb 8, 2018

We are sorry that you had a bad experience and will be following with the sales team to provide them with your feedback. Please reach out to the resort directly if you would like someone to contact you directly.

5

amazing awsome astounding

Everyone

When I arrived at my destination I could not believe that this was the right place. I went in to register and it was beautiful I thought to myself if the lobby is like this the room must be too. The room was bigger than my apt at home!!! Full size kitchen 2 full bath 2 bedrooms I could not believe I got all this for that low price!!! And the staff was wonderful!!

By , from baltimore maryland on Feb 4, 2018

Review comment responded on Feb 7, 2018

Thank you for taking the time to give us your feedback, we hope to see you return back to Grande Villas.

5

it was close to disney

Everyone

All the staff was only Spanish speaking. But great hotel

By on Jan 19, 2018

Review comment responded on Jan 19, 2018

Thank you for taking the time to give us your feedback, we hope to see you return back to Grande Villas

5
Everyone

Amazing place to stay in Orlando with full amenities and really nice 2 bedrooms!! Completely recommended!

By on Jan 18, 2018

Review comment responded on Jan 19, 2018

Thank you for taking the time to give us your feedback, we hope to see you return back to Grande Villas

5

perfect!

Everyone

Amazing staff starting from check in. Very helpful with anything I needed. Nobody bothered us every morning. Everything you need is in your room. Forgot something, the front desk will get it for you. Amazing stay!

By , from Maryville, Tn on Jan 11, 2018

Review comment responded on Jan 18, 2018

Thank you for taking the time to give us your feedback, we hope to see you return back to Grande Villas

5

i loved our 2 bedroom suite

Everyone

We enjoyed our stay at the grand villas , very nice resort a home away from home !! I rate this hotel 5 stars because it met all my expectations.

By , from miami fl on Dec 27, 2017

Review comment responded on Dec 27, 2017

Hi, thank you for contacting us. We try very hard to make s guests happy and appreciate your feedback!

5

excellent

Everyone

Very nice condo, very close to Disney Springs and the parks.

By on Dec 11, 2017

Review comment responded on Dec 12, 2017

Hi, thank you for contacting us. We try very hard to make s guests happy and appreciate your feedback!

3

good hotel but......

Everyone

It was a good hotel, but we really had an issue with the cleaning policy.They stated at check-in that the hotel room was to be "cleaned" on the fourth day of our stay. We had no issue with that. On the fourth day we returned and found that only the towels were changed out and the garbage was emptied. The staff left a card stating these facts were per our request. First, we did not request that only these items be taken care of, Secondly, it was apparent that they did not vacuum, clean the sinks, replace the sheets, wipe down any surfaces or do anything that would normally be anticipated for a cleaning. When we called and reported this, the front desk staff stated that this was what consisted of the fourth day cleaning. Nothing was actually cleaned. The front desk agreed and then stated that they do not clean but perform a "towel changeout" only. We stated that this was not was agreed to, nor described to us prior to booking. Be prepared for this. We constantly tidy up after ourselves, but this was not-so-pleasant surprise.

By , from Chicago on Dec 7, 2017

Review comment responded on Dec 9, 2017

Hi, thank you for contacting us. We try very hard to make s guests happy and appreciate your feedback!

5

excellent

Everyone

Everything was great! The room was clean the employees were very nice.

By on Nov 21, 2017

Review comment responded on Nov 24, 2017

Thank you for staying with us. We really appreciate your feedback.