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Grande Villas Resort by Diamond Resorts

3.5 out of 5.0

Recent guest reviews

Big bathroom, comfy bed, full kitchen! We stayed for a week and were able to buy some breakfast items and beverages for the week. The pool was very close and nice.

It was a pleasure to stay at the Grande Villas Resort by Diamond Resorts. The resort was very clean and the front desk staff was exceptionally pleasant and helpful.

Excelent Room Clean and comfort good people in the front desk

The hotel is a good value for families. The kitchenette can definitely save costs on eating out for every meal. The resort definitely is family friendly. Lots of activities for families. They give you a schedule when you check in. During our Easter stay, they had an egg hunt for kids which was nice; although it could have been organized a better. We stayed in building A in a 1 bedroom on the 3rd floor. There wasn't a washer/dryer in the unit; however there is a community washer/dryer that is free on the 2nd floor. That comes in handy for long stays. I definitely would stay here again with my son.

Nice hotel close to all the parks, only bad thing is they try to sell you an other stay with them.

Nice and clean, Great Staff, nice pool and fitness center

A wonderful place to stay w family when visiting the parks. Our stay was comfortable & we would stay here anytime!

Wonderful Manager an assistant manager where great very helpful!!! Was so happy for my husband that wanted to see Disney he's 85 year old Korean War Veteran. Thank you so much!!! Our little therapy dog Bowzer was very good an went everywhere with us!!! We thank you with all our heart!!!

I'm not one to post reviews unless I am highly disappointed with something. I was very disappointed with the aggressive sales tactics used by their staff and the way guest are treated if they decline to buy a vacation trip or decline to purchase timeshare. You are pressured to go to a timeshare meeting the moment you check-in and pressured to buy a vacation trip during check-out. Being this the first time I stayed in a resort, I agreed to go to their 2-hour timeshare meeting to learn more. I was promised a gift card just for showing up and staying there the entire time. However, the meeting lasted about 3 hours and I never received my gift card. After the sales pitch was over, I told the salesman that I liked the concept of timeshare and wanted to sleep on the idea of purchasing it. When I was ready to leave, the salesman told me not to leave and wait for a manager to come give me my gift card. I waited for about 30 minutes and no one came to check me out or give me the gift card. I asked if the gift card could be send to my room to which they said no and that I must continue to wait.This was after the fact that I had told the salesman that I had to leave because I had to take my family out to eat. They apparently did not care and kept me waiting until I finally got up and left. I also witnessed one of their staff members crumble up a paper in front of a guest's face after the guest declined to buy a trip with them at check-out. Very disrespectful behavior.

When I arrived at my destination I could not believe that this was the right place. I went in to register and it was beautiful I thought to myself if the lobby is like this the room must be too. The room was bigger than my apt at home!!! Full size kitchen 2 full bath 2 bedrooms I could not believe I got all this for that low price!!! And the staff was wonderful!!

All the staff was only Spanish speaking. But great hotel

Amazing place to stay in Orlando with full amenities and really nice 2 bedrooms!! Completely recommended!

Amazing staff starting from check in. Very helpful with anything I needed. Nobody bothered us every morning. Everything you need is in your room. Forgot something, the front desk will get it for you. Amazing stay!

We enjoyed our stay at the grand villas , very nice resort a home away from home !! I rate this hotel 5 stars because it met all my expectations.

Very nice condo, very close to Disney Springs and the parks.

It was a good hotel, but we really had an issue with the cleaning policy.They stated at check-in that the hotel room was to be "cleaned" on the fourth day of our stay. We had no issue with that. On the fourth day we returned and found that only the towels were changed out and the garbage was emptied. The staff left a card stating these facts were per our request. First, we did not request that only these items be taken care of, Secondly, it was apparent that they did not vacuum, clean the sinks, replace the sheets, wipe down any surfaces or do anything that would normally be anticipated for a cleaning. When we called and reported this, the front desk staff stated that this was what consisted of the fourth day cleaning. Nothing was actually cleaned. The front desk agreed and then stated that they do not clean but perform a "towel changeout" only. We stated that this was not was agreed to, nor described to us prior to booking. Be prepared for this. We constantly tidy up after ourselves, but this was not-so-pleasant surprise.

Everything was great! The room was clean the employees were very nice.

It was a nice vacation. The room was very clean.

We were impressed with how much space we had in our room...very large bathroom with tub and shower, a very nice sleeping area, and a kitchen/living area. Its homey feel is great for any length of stay! We also loved the pools throughout the resort. Even on chilly days we were able to enjoy the pools because they were heated! The hotel is in a great location. There are stores and restaurants within walking distance, and a short drive will take you to any of the parks you plan to visit. Overall, very pleased with our stay and would gladly return.

Front desk staff very pleasant and accommodating..pool access clse to our room so very nice.conveience store, tiki bar right on property. Menu items available for all meals gave a 4 out of 5 for pizza. Overall would stay again.close to Disney and all.

12118 Turtle Cay Circle Orlando FL

Hotel highlights

  • Free in-room WiFi
  • Free parking
  • 2 outdoor pools
  • Fitness center

Located within 2 miles (3 km) of Lake Bryan, Grande Villas Resort by Diamond Resorts places you within a few miles (5 km) of Disney Springs®. This 408-room, 3.5-star hotel welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and free self parking. It's also close to SeaWorld® Orlando and Discovery Cove.


Rooms

The 408 air-conditioned accommodations feature kitchenettes and balconies or patios, and there's space to spread out with sitting areas. Guests can expect free WiFi and TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. IPod docks, coffee makers, and ceiling fans are other standard amenities. Limited housekeeping is available.


Property features

At Grande Villas Resort by Diamond Resorts, guests enjoy 2 outdoor pools, a children's pool, and a fitness center. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and a computer station.

Guest reviews for Grande Villas Resort by Diamond Resorts

Everyone (65) Couples (88) Business (16) Family (175) Friends (8) Other (10)
5

close to disney parks

Everyone

Big bathroom, comfy bed, full kitchen! We stayed for a week and were able to buy some breakfast items and beverages for the week. The pool was very close and nice.

By , from Ohio on Apr 15, 2018

Review comment responded on Apr 15, 2018

Thank you for your feedback and choosing to stay with us. We look forward to seeing you again soon. Have a Diamond Day.

4
Everyone

It was a pleasure to stay at the Grande Villas Resort by Diamond Resorts. The resort was very clean and the front desk staff was exceptionally pleasant and helpful.

By , from Brooklyn, NY on Apr 9, 2018

Review comment responded on Apr 9, 2018

Thank you for taking the time to give us your feedback, we hope to see you return back to Grande Villas.

5

nice hotel

Everyone

Excelent Room Clean and comfort good people in the front desk

By on Apr 9, 2018

Review comment responded on Apr 9, 2018

Thanks for staying with us. We appreciate your feedback!

4

good value

Everyone

The hotel is a good value for families. The kitchenette can definitely save costs on eating out for every meal. The resort definitely is family friendly. Lots of activities for families. They give you a schedule when you check in. During our Easter stay, they had an egg hunt for kids which was nice; although it could have been organized a better. We stayed in building A in a 1 bedroom on the 3rd floor. There wasn't a washer/dryer in the unit; however there is a community washer/dryer that is free on the 2nd floor. That comes in handy for long stays. I definitely would stay here again with my son.

By , from Atlanta on Apr 7, 2018

Review comment responded on Apr 9, 2018

Thank you for taking the time to give us your feedback, we hope to see you return back to Grande Villas.

5

nice hotel

Everyone

Nice hotel close to all the parks, only bad thing is they try to sell you an other stay with them.

By , from panama city Fl on Mar 2, 2018

Review comment responded on Mar 3, 2018

Thank you for taking the time to give us your feedback, we hope to see you return back to Grande Villas.

5
Everyone

Nice and clean, Great Staff, nice pool and fitness center

By , from New Jersey on Feb 15, 2018

Review comment responded on Feb 21, 2018

Thank you for your feedback. We hope to see you back again soon.

5

pools were great, warmest water ever!

Everyone

A wonderful place to stay w family when visiting the parks. Our stay was comfortable & we would stay here anytime!

By on Feb 11, 2018

Review comment responded on Feb 21, 2018

Thanks for staying with us. We appreciate your feedback!

5

nice hotel close to everything

Everyone

Wonderful Manager an assistant manager where great very helpful!!! Was so happy for my husband that wanted to see Disney he's 85 year old Korean War Veteran. Thank you so much!!! Our little therapy dog Bowzer was very good an went everywhere with us!!! We thank you with all our heart!!!

By , from Michigan on Feb 10, 2018

Review comment responded on Feb 12, 2018

Thanks for staying with us. We appreciate your feedback!

2

overly aggressive sales tactics by their staff

Everyone

I'm not one to post reviews unless I am highly disappointed with something. I was very disappointed with the aggressive sales tactics used by their staff and the way guest are treated if they decline to buy a vacation trip or decline to purchase timeshare. You are pressured to go to a timeshare meeting the moment you check-in and pressured to buy a vacation trip during check-out. Being this the first time I stayed in a resort, I agreed to go to their 2-hour timeshare meeting to learn more. I was promised a gift card just for showing up and staying there the entire time. However, the meeting lasted about 3 hours and I never received my gift card. After the sales pitch was over, I told the salesman that I liked the concept of timeshare and wanted to sleep on the idea of purchasing it. When I was ready to leave, the salesman told me not to leave and wait for a manager to come give me my gift card. I waited for about 30 minutes and no one came to check me out or give me the gift card. I asked if the gift card could be send to my room to which they said no and that I must continue to wait.This was after the fact that I had told the salesman that I had to leave because I had to take my family out to eat. They apparently did not care and kept me waiting until I finally got up and left. I also witnessed one of their staff members crumble up a paper in front of a guest's face after the guest declined to buy a trip with them at check-out. Very disrespectful behavior.

By , from Los Angeles on Feb 5, 2018

Review comment responded on Feb 8, 2018

We are sorry that you had a bad experience and will be following with the sales team to provide them with your feedback. Please reach out to the resort directly if you would like someone to contact you directly.

5

amazing awsome astounding

Everyone

When I arrived at my destination I could not believe that this was the right place. I went in to register and it was beautiful I thought to myself if the lobby is like this the room must be too. The room was bigger than my apt at home!!! Full size kitchen 2 full bath 2 bedrooms I could not believe I got all this for that low price!!! And the staff was wonderful!!

By , from baltimore maryland on Feb 4, 2018

Review comment responded on Feb 7, 2018

Thank you for taking the time to give us your feedback, we hope to see you return back to Grande Villas.