4.2
out of 5
"Good!"
See all 102 reviews
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Recent guest reviews
I like the view of all Orlando and lake Buena Vista that we can see and why I didn’t like was the room was dirty and the the fridge was rusted and the oven was rusted and the toilet was rusted
Had to try 3 rooms before we found one we thought was reasonably clean. 1st room had broken & disgustingly dirty screen to balcony, lights that didn't work and generally unclean. 2nd room the screen door came off when I opened it and again lights not working throughout the unit plus dirty blanket on the bed. We settled on the 3rd unit because it was the lesser of the 3 evils and we wanted to get settled in. The screen door worked and the lights worked. The linens appeared clean and we got fresh blankets from the office. The office told us they would give us a complimentary cleaning. We told them anyday Tuesday thru Thursday. They told us Tuesday and it never happened. After settling in, we discovered over the next few days that the unit was not clean. Dust bunnies on the floors, Knives & scissors in the butcher block were disgustingly dirty. Wouldn't dare to touch the silverware. What looked like spit on the balcony door was not wiped off. Inside of fridge has 2 shelves with stains on them. Carpet in bedroom was dirty and stained. And then aside from the dirt the shower in the master bath never produced water hotter than lukewarm. The only air duct that worked was in the living room. The toilet in the 2nd bathroom had to be repeatedly flushed twice. Toiletries that they supply were not fresh. This is the 6th time we stayed here and the LAST! This property needs to show the housecleaning staff how to clean. They also need to pick up a paintbrush and freshen up the units! WORST
no clean and re-supply service, not enough garbage bags in room, other things are ok,
Excellent getup of the properties and a real value for the money. Cleaning is only once a week so remember that!
I like pretty much everything. The staff was so friendly.
The property was great. Our only problem was the sheets for the pullout bed was missing. It was after 11pm so no one was available to give us any
Was very comfortable and cozy for my family and I. Would really recommend to others.
Spacious, comfortable and kid really enjoyed pool.
Very spacious and clean also calming we will definitely be back
The unit was nice overall, a bit dated. It was a bit dusty on the baseboards and fan blades. There is not a lot of sitting room in the living area as we had to store our luggage on the furniture as there were no luggage racks in the unit. This would be a nice feature to add. The kitchen was very basic. Not even a sponge in the kitchen to wash dishes. The air conditioner/blower constantly ran, couldn’t figure out how to stop that. The exterior needs some attention. No room cleaning or towel exchange, you have to pay more for that. There were pool towels in the unit. For the price, it met our needs. Location was great.
We stayed 4 nights and had a nice 1 bedroom condo that was quiet yet close to everything. Walking distance to Starbucks & minigolf. I wouldn't consider this a beach resort , having beach in the name implies there actually is one. We did have an odd experience returning to our room one day. There was a piece of canvas and a dirty carpet remnant left on the kitchen floor and as there isn't daily housekeeping we were a little concerned. My husband went to the desk and upon questioning management we were informed there had been a contractor looking at dryers. I feel we should've been notified that someone was coming into the unit or better yet scheduled on the following day when we were checking out.
Nice and spacious. We had an awesome view of the lake. Nice pool area. Close to Disney Parks. If we come to Orlando again we would definitely stay here.
Location is great for Disney world. Staffs are friendly. Room needs some tlc.
Great location with beautiful views. A great value too.
I would stay again but if my hotel smelled like it did on this last trip I would ask for a refund. We tried to leave but everything was booked in the area. I even spoke to the front desk and no one came to fix it or to accommodate us I use orbitz a lot it’s not the websites fault just the property.
We decided to host a Disney Bachelorette here and was very pleased! All 5 of us comfortably fit as there were bunk beds and a sofa bed. Resort is close to the parks and close to Publix and Walmart. Room was very clean with full kitchen. Also provided beautiful view overlooking lake. Hotel staff was also very friendly. I also appreciated gym.
Hotel highlights
- Free WiFi and wired Int...
- Free parking
- Pool bar
- 2 outdoor pools
Orlando Vineland Premium Outlets is within 2 miles (3 km) of Blue Heron Beach Resort while other popular attractions such as Disney Springs® are within 3 miles (5 km). This 240-room, 3.5-star condo resort welcomes guests with 2 outdoor pools, a bar/lounge, and free in-room WiFi.
Dining
At the end of the day, relax with a drink at the bar/lounge.
Rooms
Each condo is air-conditioned and features a kitchen and a furnished balcony. There's space to spread out with a separate bedroom, a living room, and a dining area. A flat-screen TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. The bathroom offers a jetted tub, hair dryers, and free toiletries. Other standard amenities include a washer/dryer, a sofa bed, and a coffee maker. Limited housekeeping is available.
Property features
Guests of Blue Heron Beach Resort enjoy 2 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this family-friendly condominium resort include a spa tub, free WiFi in public areas, and a 24-hour business center.
Guest reviews for Blue Heron Beach Resort
Everyone
Families
I like the view of all Orlando and lake Buena Vista that we can see and why I didn’t like was the room was dirty and the the fridge was rusted and the oven was rusted and the toilet was rusted
Review comment
BHBR Management responded on Mar 12, 2019
Thank you for your review and patronage!
Everyone
Review comment
BHBR Management responded on Apr 5, 2019
Thanks for staying with us. We appreciate your feedback!
Partner
Couples
Had to try 3 rooms before we found one we thought was reasonably clean. 1st room had broken & disgustingly dirty screen to balcony, lights that didn't work and generally unclean. 2nd room the screen door came off when I opened it and again lights not working throughout the unit plus dirty blanket on the bed. We settled on the 3rd unit because it was the lesser of the 3 evils and we wanted to get settled in. The screen door worked and the lights worked. The linens appeared clean and we got fresh blankets from the office. The office told us they would give us a complimentary cleaning. We told them anyday Tuesday thru Thursday. They told us Tuesday and it never happened. After settling in, we discovered over the next few days that the unit was not clean. Dust bunnies on the floors, Knives & scissors in the butcher block were disgustingly dirty. Wouldn't dare to touch the silverware. What looked like spit on the balcony door was not wiped off. Inside of fridge has 2 shelves with stains on them. Carpet in bedroom was dirty and stained. And then aside from the dirt the shower in the master bath never produced water hotter than lukewarm. The only air duct that worked was in the living room. The toilet in the 2nd bathroom had to be repeatedly flushed twice. Toiletries that they supply were not fresh. This is the 6th time we stayed here and the LAST! This property needs to show the housecleaning staff how to clean. They also need to pick up a paintbrush and freshen up the units! WORST
Review comment
BHBR Management responded on Feb 13, 2019
We thank you for your unbiased feedback relative to your experiences at our resort and apologize profusely that we failed to meet or exceed your expectations. The service challenges you experienced are certainly not representative of what we strive to deliver. I know that does not change your experience but I hope that you can feel confident that we heard your concern. I apologize again for the problems, and thank you for taking the time to let us know about it. Without your guest feedback we cannot continue to improve our services.
Everyone
Review comment
BHBR Management responded on Dec 16, 2018
Thank you for your review and patronage.
Families
no clean and re-supply service, not enough garbage bags in room, other things are ok,
Review comment
BHBR Management responded on Dec 16, 2018
Thank you for taking the time to review your stay with us. We look forward to your next stay with us!
Families
Excellent getup of the properties and a real value for the money. Cleaning is only once a week so remember that!
Review comment
BHBR Management responded on Dec 16, 2018
Thank you for your review and patronage!
Families
I like pretty much everything. The staff was so friendly.
Review comment
BHBR Management responded on Nov 21, 2018
Thank you for staying at the Blue Heron Beach Resort, we are ever so pleased to hear you had a positive experience. We hope to see you again soon.
Everyone
The property was great. Our only problem was the sheets for the pullout bed was missing. It was after 11pm so no one was available to give us any
Review comment
BHBR Management responded on Nov 17, 2018
Thank you for your review and patronage.
Everyone
Review comment
BHBR Management responded on Oct 29, 2018
Thank you for your review and patronage!
Blue Heron Beach Resort
13428 Blue Heron Beach Drive, Orlando, FL 32821Hotel Amenities
Hotel Area
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Thanks for staying with us. We appreciate your feedback!