Room was nice, staff was nice. Parking was good and the breakfast was ok but the lady serving it was so sweet
We love to stay there for our Disney trip. It’s such a short drive to the parks and the staff is very nice!
Great for a quick stay , I wish breakfast times were later hotel could be cleaner overall not bad
Great establishment
Easy check in- out
The property and rooms were clean and new. The staff was pleasant. But I choose the hotel because of the hot breakfast, walking distance to restaurants and shopping, and mostly because of the shuttle to Disney parks. Very disappointed because none of the above were available. Also, the hotel was located in an isolated area. Needed to take Uber constantly.
The room smalls really bad, bathroom dirty disgusting , I do not recommend this hotel
How the pool was always nasty. Paper towels and dead frogs in it. I understand it was a outside pool but I've never seen one that was dirty from start time to finish it was like they only cleaned it once a month.
The hotel does not match what they posted online. The room does not get clear every day. No breakfast serve as they posted. Sound proof between room was so bad. So noise.
I like the rooms
Good experience! I dont have any complaint other than the phone was broken so I dont have a way to call the front desk.
It was ok... Checked in at 9 pm and was given a room that was not cleaned, bedding not yet changed, trash all over. No one's perfect, totally get it went back down to get another room. Chair was situated in an odd place to cover up an electrical outlet that was pushed into the wall.Advertises"fast wifi" wi fi connection is poor at best and speed is very slow, far below 2.5 ghz.
The shower leaked, the pool heat did not work and the hot tub was beoken.
The bed was comfortable. The room was run down. Stains on the cloth headboard. Shower stall plastic cracked and stained where grab bars attached. No one at front desk when we checked in. No bell. We had to call the desk from our cell phone and finally someone came. No apology, just said, " ID and credit card". No hello, welcome nothing. At the end apologized....sort of. No breakfast or grab and go as promised at check in. Very unusual experience for this chain. Yard overgrown. Just not the norm.
The customer service was great. I just wish it would of said somewhere in the booking that they weren’t cleaning the rooms or having breakfast available during the pandemic.
Walls were too thin. Noise from adjourning rooms was disturbing.
Lake Buena Vista Factory Stores is a short stroll from Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, and other popular attractions like Fun Spot America are within a few miles (5 km). This 148-room hotel has round-the-clock conveniences like a business center, a fitness center, and a front desk.
Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites's 148 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 43-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
At Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
Room was nice, staff was nice. Parking was good and the breakfast was ok but the lady serving it was so sweet
We love to stay there for our Disney trip. It’s such a short drive to the parks and the staff is very nice!
Great for a quick stay , I wish breakfast times were later hotel could be cleaner overall not bad
Great establishment
Easy check in- out
The property and rooms were clean and new. The staff was pleasant. But I choose the hotel because of the hot breakfast, walking distance to restaurants and shopping, and mostly because of the shuttle to Disney parks. Very disappointed because none of the above were available. Also, the hotel was located in an isolated area. Needed to take Uber constantly.
The room smalls really bad, bathroom dirty disgusting , I do not recommend this hotel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .
How the pool was always nasty. Paper towels and dead frogs in it. I understand it was a outside pool but I've never seen one that was dirty from start time to finish it was like they only cleaned it once a month.
Dear Valued Guest, Please accept our heartfelt apology for the condition in which you found our swimming pool during your stay at our hotel. Reviews like this are always profoundly disturbing for us to read, and we're aware that we are in the business of hospitality above all else, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that we will address your concern regarding the cleanliness and upkeep of our pool, and to ensure that this experience is not repeated for any of our present and future guests. So we hope that you will consider staying with us again in the future. We wish you well and thanks again for bringing this valuable concern to our attention.
The hotel does not match what they posted online. The room does not get clear every day. No breakfast serve as they posted. Sound proof between room was so bad. So noise.
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our Hotel. Sincerely, Management
I like the rooms
Thank you for choosing to stay with us.
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Plus-Lake Buena Vista Management Team