Dirty...bathroom was not only dirty but needed maintenance coverage the maintenance that was needed was obvious it had been there for a lengthy period of time, toilets had black rings inside, towels were dirty, ice maker (ice) smelled like bowel movement, when you turn on faucet in kitchen, water sprayer leaked, we were supposed to have starter essentials (didn't get until 2nd day there)(contract clearly states it would be), the floors were full of dust(I drop my keys in living room and it was just disrespectful to know that the home was not throughly cleaned). I contacted services 1st day, 2nd day and they were rude. One unprofessional (obviously not trained well manager) had the nerve to tell me I could leave but never offered me a refund, how possible is it to tell someone on vacation from another state to leave and to be able to get a affordable hotel with a family size of 5. Maintenance came 3day while we were sleeping to try and fix outdated shower. No one from housekeeping ever came. Also the ceiling fan in master bedroom shakes as if it's going to fall. I immediately complained about most of these items and some we just realized as we stayed longer. I never called back after me talking to someone the 2nd time because it was clear it was more of we got your money so where good. I'll never rent from Orlando rent a villa by eagle management but I will rent from others that personally own (I've stayed at personally owned property and never had any problems). Let's see what refund I'm due because this was definitely false advertisement.