Allure Resort Orlando3.5 out of 5.0
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Recent guest reviews
Busy part of Orlando. Close to plenty of places to eat and drink. Older hotel, but in good shape.
Check in was good and then we headed to the room. The facility could use a makeover and the elevators smelled like burnt wiring. The room was nice and clean so we had no complaints there. When we booked to room, the pictures show the cargo bay bar and grill. It is a sandwich shop or something similar now and was not very impressive. Overall it was ok but I expected more for a 3 star rating.
This ranks among the worst hotels I've ever stayed. The heat didn't work, the elevator was broken, the "breakfast" is literally only toast and if you're lucky a tiny cold pastry. Furthermore, I left an item in the room when I checked out. I tried to get the item back the day I checked out after noticing and before I flew out but was told I could only inquire about left items before 8AM and 3PM. This was at 4:30PM and I was flying out that night. I called the next morning and was told the item was found and now it has been 2 weeks of me calling daily and emailing with no one willing to tell me what is going on or to help and this is after per the initial request I sent the prepaid label and everything to have it returned. I've never encountered a hotel with such poor customer service and such horrible treatment. Also just to note, their "free shuttle" they tout to Universal only goes daily at 7:30am there with a 7:30pm return. It's a 10 min ride and the part doesn't even open till 9am.
The rooms are dated, furniture & carpeting has a lot of wear. The towels were very poor & getting any quantity was like pulling teeth. TV remote didnt' work over a 4 day stay & they never fixed Staff was not friendly at all
This was not near our expectations and the star rating provided by Orbitz did not match the hotel. Very disorganized staff ... some elevators closed, others dirty and all had expired certificates. Bar was closed, store wasn't opens when it should have been etc. Holes in walls, rips in furniture etc.
Nice location, but that's about the only thing going for the Allure Resort. A remodel going on next to the lobby. Business center is in the lobby and nowhere to fax or print. You can send them an email to printed in their office. Rooms are very noisy. The carpet in my room wasn't vacuumed in three days. The tub faucet leaked horribly. The mat in the bottom of the tub was glued down permanently, but was coming up around all the edges. How do you clean that? Gross. I had to clean spills off the night stand. Nice TV, but no option to see a guide. Roaming around a bunch of channels gets really old. The worst part of the stay was having no one tell you that your luggage had arrived......even though you asked multiple times and left your number for them to call you if it showed up.
Had no idea where it was until we arrived and we were very pleasantly surprised! it is right across from the Orlando Eye and in the heart of every restaurant you could ever want to try. Staff was great and the room was wonderful. Will definitely recomend this hotel!
Wrong room switch to bed bug room left hotel bc no one at desk ans. Phone for assistance after 10:00 pm bc Ken went down as I tried to make call them and he said the phone cont. to ring but kept on in the registration area. We left and stayed with family at the Westgate Resort in Kissimmee only came back to Allure to return their key but really only stayed a half day. Never again!!!
Check in great, room nice, not sound proof, room and all next to us very noisy. Rooms should be more sound proof.
Had a great experience clean rooms, great service, and close to everything!!! Kids had a great time at the indoor pool and we loved the hot tub. Will definitely go there again.
clean room, very good location in general, but very bad breakfast
Needs a lot of repair sleep number beds not working no hot water in shower boards coming up on pool deck
Very disappointed. I had reservations at the allure resort and they stuck me in the metropolitan resort which was very old outdated and dirty. Very disappointed will never stay there again.
Floors are dirty with stains. They never give u wash cloths and sheets didn't look clean not a great value for price but if need a place to stay it's ok. I've seen worse. Just ask for new sheets and wash cloths when u get there. Also every room is a musty smell or atleast the two I was in
The management staff at this hotel needs to go through training. I checked in at 11am on a Thursday took a shower and had no shampoo in the dispenser. Told the management went and played a round of golf. Came back from golf and had to shower for dinner and still no shampoo... told the management again prior to leaving for dinner. Was told again that they would take care of it. The next morning at 6am I had no shampoo or hot water. I told the front desk again for the third time. I got back to my room at 5:45pm and still no shampoo and the room wasn't even touched by house keeping. Overall this hotel staff was unresponsive, the hallways and elevators were dirty. I would not recommend this hotel with so many other choices.
Hotel was clean staff was nice except had to chase them for bathroom towels.I asked the desk to give us towels they said they would send them to the room that nite.but they never did.next morning called still didn't bring them up.only other issue was I said not to charge the card I used to reserve room and they charged it anyways.other wise every thing else was great.
staff nicely, room confort terrible, no suficient tower, only have two for 3 person
My fiance and I loved the hotel. The staff was great, the room was big and clean, and it was located close to everything! I would definitely stay there again.
They have a beautiful pool but it's dirty and not kept. The a/c does not work good in the rooms. The elevator inspection was expired. If you live in any of the surrounding counties, they might not let you get your room.
I was super exited before I go there,ones I arrived first of all the costumer sevice for the ones who r in the reception are so mine, 2-the smells of the hotel is OMG! My little niece went to the pool had an ear infection, we wake up the next day for breakfast it was right next to the pool but unfortunately it was just a trash with a smell juice, regular cafe and piece of I don't remember cake or bread but we left before we take anything u know why? Because of the smell OMG OMG They have us a room in a second floor and there was no elevator it was broke from the day that I went to allure resort to the forth day that I left and it was hard to find a parking there ! I will never go back there and will make sure that none of my friends or family goes there .
Located in International Drive, Allure Resort Orlando is adjacent to I-Drive 360 and within a mile (2 km) of other popular sights like Orange County Convention Center. This 223-room, 3.5-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi. Located centrally in Orlando, it's also close to SeaWorld® Orlando and Universal Studios Florida™.
Enjoy a bite to eat at Cargo Bay Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
Allure Resort Orlando's 223 rooms are individually furnished and provide microwaves, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with down comforters ensure a restful night. Safes, phones, and ironing boards are also available.
Allure Resort Orlando features an indoor pool, an outdoor pool, and a children's pool. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a health club, a spa tub, and an outdoor tennis court.