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Recent guest reviews

On Saturday morning the staff of the hotel did room inspections. Not housekeeping. The maintenance guy and a lady went room by room looking for who knows what. This was very unprofessional and a inconvenience for all guests. I requested a room with 2 beds so my son would have a bed and did not get that. I requested to be moved to a room with a microwave everyday of my stay and they never put me in a room with 2 beds or with a microwave. Bad experience in this hotel

Literally did not clean our room the entire 4 days we were there. We had to chase down people to get new towels. We met another guest in the elevator who said his room had also not been cleaned. Our shower had hair in it the first day we got there so they didn't clean the bathroom well at all. The whole place was extremely run down and the room smelled faintly of cigarette smoke. Would not recommend this place. Literally one of the worse hotel stays I've had. Also, the pillows were very old flat.

When we got there they didn't even have a room ready at 10pm ,the room we got was really dirty, yellow pillows, no trash can,running toilet, instead of having a door handle it was just balled up black electrical tape, had reservations for 3 nights, only stayed that night, wish I could post pictures

Nothing to like here ! In the present condition, this facility should not be open to the public (see my e-mail from Sun, Feb 2, 12:57 AM)

It was more of a motel than hotel but hey for the price you get what you pay for.

The new management is doing a great job. I feel the difference. Keep it up like this!

Very rude staff I was kicked out before I could even finish my stay which I paid for entirely

It was an amazing experience! The new management is doing a great job! I had been here before and never had been as amazing as it was now. Thank you!

The first room they gave us smelled. Then the toilet bowl handle fell off with just a touch. No hygiene suppies. Bed had crums or dust from previous. Went to front desk they gave us a way better room smelled better had all full hygiene produts. Only thing they didnt provide the double queen bed i booked for. Other than that. Was good for the price comparing to some places that charge way more. I will recommend and use again. This looks much better with the renovations. Love that the rooms dnt have carpet.

The cable tv did not work properly. Bathroom had spiders everywhere.

Not great customer service. The front desk agents were not efficient, they were making personal calls while we were waiting in line, there was like 4 people in line and finally they call us just to do everything wrong, ie. overcharging people. The couches in the main lobby are dirty. Same with room, there was no cable tv signal, when they said it was an amenity. Room was very dusty. Will not go there again.

The only good thing about this place was the convience of location and a nice lobby area. Now to the disappointment: 1. Check in time took over 30min only one person at desk who was supposedly the manager. Need to find a better way of checking people in or update system 2. Hotel overall stinks in hallways, and elevators. Elevators run down . 3. Room had mold spots in ceiling , dirty sheets, balcony door would not close, floor was dirty when entered rm, 4. Furniture in rm needs to be updated, drawer wouldn’t even close This property just needs a complete renovation, I was very disappointed in my stay and probably will never start again and definitely wouldn’t recommend it. YOU GET WHAT YOU PAY FOR!

Worse place I have ever had to be in. Absolutely degrading, left me depressed. Disgusting the moment you step in the hallways that smell like cigarette, worse once you step inside your room, the tub was disgusting and rusted. Never again. So sad.

S John Young Pkwy Orlando FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Laundry facilities

Located in Southwest Orlando, Top Secret Resort is within a 15-minute drive of popular attractions such as Orlando International Premium Outlets and SeaWorld® Orlando. This 205-room hotel welcomes guests with a coffee shop/café and conveniences like an outdoor pool and free in-room WiFi.


Dining

You can sip a beverage at the coffee shop/café.


Rooms

All 205 rooms feature free bottled water. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels.


Property features

At Top Secret Resort, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, a computer station, and laundry facilities.

Room options

Guest reviews for Top Secret Resort

Everyone (10) Couples (2) Family (10)
1
Everyone

By on May 18, 2020

Review comment responded on May 20, 2020

What could we improve?

1
Family Family

On Saturday morning the staff of the hotel did room inspections. Not housekeeping. The maintenance guy and a lady went room by room looking for who knows what. This was very unprofessional and a inconvenience for all guests. I requested a room with 2 beds so my son would have a bed and did not get that. I requested to be moved to a room with a microwave everyday of my stay and they never put me in a room with 2 beds or with a microwave. Bad experience in this hotel

By on Apr 22, 2020

Review comment responded on Apr 22, 2020

We apologize for this inconvenience. None of our rooms have microwaves anymore. We are under renovation to fix these issues.

3
Everyone

By on Mar 19, 2020

Review comment responded on Mar 20, 2020

Thank you for staying with us.

1
Friends

Literally did not clean our room the entire 4 days we were there. We had to chase down people to get new towels. We met another guest in the elevator who said his room had also not been cleaned. Our shower had hair in it the first day we got there so they didn't clean the bathroom well at all. The whole place was extremely run down and the room smelled faintly of cigarette smoke. Would not recommend this place. Literally one of the worse hotel stays I've had. Also, the pillows were very old flat.

By , from Raleigh, NC on Mar 15, 2020

Review comment responded on Mar 15, 2020

We apologize for this huge inconvenience you faced with us. We will follow up with housekeeping about this issue.

2
Everyone

By on Mar 15, 2020

Review comment responded on Mar 15, 2020

We apologize for this huge inconvenience you faced with us.

1
Partner Couples

When we got there they didn't even have a room ready at 10pm ,the room we got was really dirty, yellow pillows, no trash can,running toilet, instead of having a door handle it was just balled up black electrical tape, had reservations for 3 nights, only stayed that night, wish I could post pictures

By , from Michigan on Feb 19, 2020

Review comment responded on Feb 19, 2020

We apologize for this huge inconvenience. We will be prepared next time for you.

1
Family Business Business

Nothing to like here ! In the present condition, this facility should not be open to the public (see my e-mail from Sun, Feb 2, 12:57 AM)

By , from Winter Haven FL on Feb 5, 2020

Review comment responded on Feb 5, 2020

We are sorry the rooms were not what you expected. We are working on upgrading our rooms for the guests to be more comfortable.

2
Family

It was more of a motel than hotel but hey for the price you get what you pay for.

By on Jan 31, 2020

Review comment responded on Feb 1, 2020

Thank you for staying with us . How could we better our services?

5
Everyone

The new management is doing a great job. I feel the difference. Keep it up like this!

By on Jan 24, 2020

Review comment responded on Jan 24, 2020

Thank you for the feedback and we hope to see you soon.

1
Everyone

Very rude staff I was kicked out before I could even finish my stay which I paid for entirely

By on Jan 19, 2020

Review comment responded on Jan 19, 2020

We are sorry for the inconvenience you faced. We will make sure this doe snot happen again.

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