Condo itself was good! Layout was nice, beds were comfy- perfect for our family. It could use more towels and the kitchen was scarcely stocked with dishes. No plastic dishes to bring outside which is very odd as the patio area is all tiled around the grill and hot tub. The area surrounding the condos is also a little rough- an abandoned hotel with trash everywhere is neighboring.
We arrived and were excited to use the hot tub the moment we arrived- the hot tub was NUMBING cold. I called immediately and was told it was because it cold outside the night before, and if we turned it on for 1.5-2 hours it would be warm. The display on the hot tub did not work, but we pressed the temperature button many times to ensure it was set to a high temp. We went to try to put the cover on the hot tub, that was also broken missing half of the insulation sitting in pieces tucked hidden behind the hot tub. It did not get warm up at all after 4 hours, so someone was sent out the following day.
Long story short, after 3 days of communication and multiple times it being “fixed,” we NEVER were able to use it during our entire week stay. Finally after spending $100 per day (plus tax) to have access to the community hot tub, I asked if we could have our last two days covered for the hassle. They agreed, although I haven’t seen the credit yet.
Very annoying to be on vacation and having to pester the host multiple times a day, never having the issue resolved, and then having to offer a credit idea to help make the issue better. We have stayed at MANY Vrbo’s and never have had such poor response when we had a problem with the unit.