Property more affordable compared to other 5BR, but less amenities (i.e. smaller pool, no game room or theater room). Pool was inoperable; arcade & air hockey table shown in listing photos were not in the rental. If those aren’t critical to your stay, then I highly recommend this property especially at non-peak rates based on the cleanliness, spacious floorplan, Sq. footage & 5BR, comfortable beds, prime location & proximity to clubhouse, and timely responses from Glasstone property mgmt.
Pros
-Quick replies from Glasstone via VRBO chat; keyless entry, check-in instructions sent ahead via app
-Unit was VERY clean, well maintained, nicely decorated without being overly decorated
-Kitchen abundantly stocked, starter kits provided; useful info sheet displayed in unit
-Floorplan – Open w/ lots of comfortable seating. Bedrooms at corners of house helps limit noise & comfortable beds. We planned for 2 families but last minute only had 1 so way more space than needed for 4 but would’ve been cozy with 9 people
-Clubhouse – Unit near front gate & across the street from heated community pool; waterslide & lazy river not heated; some traffic noise to proximity of freeway/main roads but not so loud that it disturbed sleep.
-Mobile signal was spotty but the WIFI was very strong
-VRBO Listing Accuracy- the information in listing and pictures accurately represent the property, with exceptions and clarifications as noted in areas of improvement
Areas for Improvement
-Upstairs tv bonus area – photos are accurate for room size but not amenities. Photos 5 & 22 show arcade game & air hockey table, neither are there; photos need to be replaced.
-Pool Heat Not Working - Issues & unavoidable circumstances happen. The disappointment was Glasstone seemed to know. We had to raise the issue rather than other way around. They refunded pool heat fee.
-Pool Heat Info in listing – Info provided after booking should be in listing as full disclosure. The whirlpool has jets but it is NOT a hot tub; maximum heating when working and paid for is 85 degrees.
-Upstairs master bathroom, hot water worked in the dual sinks but not the shower or garden tub; didn’t affect us as there but it should be looked at.
-Billing – carefully check email confirmation. Verify estimated charges equal 2 payments to vrbo & Glasstone. There was a billing glitch. Glasstone was responsive & pleasant to deal with, but the issue took multiple texts & phone calls to resolve.